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February 2024 by Dustin Batchelor
Visiting from Victoria to look for a replacement vehicle, I stopped at multiple dealerships but ended up buying my car from Kia West. The staff were friendly, straightforward, and easy to communicate with. I especially appreciated the help Nelly in sales offered during the showing and transaction. Definitely recommended to check out Kia West and to talk to Nelly!
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February 2024 by Balachandar Arumugam
I bought Madza CX 5 from Kia West.Vrishab was my sales rep he was polite, knowledgeable and customer friendly.It is only because of Vrishab and Sr. Sales Manager Noah Palani our whole process of buying this car went Smooth.
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February 2024 by dalveer singh
Wonderful people and great service
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February 2024 by Yasamin Iranfar
I recently purchased a Sportage from Kia West, and I couldn't be happier with the experience, all thanks to Ali. His knowledge, patience, and willingness to go the extra mile made the entire process smooth and enjoyable. Ali's dedication to customer satisfaction truly stood out, and I highly recommend him for anyone looking for a reliable and stress-free car-buying experience.
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February 2024 by Behshid Z Foadi
UPDATE: came back and still got 5 star service from Mo and his team./Love the team at Kia West. Just bought my second vehicle from them and Adam, and Dane, and Mo were so great to work with. Definitely recommend all three of those guys if you want straight answers with no fluffy distractions.
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February 2024 by Pamela Espiritu
Had a very good car buying experience at Kia West. Very much appreciated all the effort and time taken by the staff to make sure all my needs were met, especially for making such a major financial purchase. Andrew and Noah were great, they were able to work with me to arrange for the sale of my brand new 2024 Kia Soul in a very professional manner. Brad, the finance manager was also super helpful and explained everything in detail. The level of customer service at this dealership exceeded my expectations - would recommend for any future car buyers out there looking for good service and a great customer buying experience.
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February 2024 by ANTONIO A RODRIGUEZ
Amazing customer services by Emanuel Car Sales.
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February 2024 by Jun kim
Noah the manager was super helpful and even got me my second keys after I thought I only had one. Thank you to Manvir as-well for helping me purchase the car. Sales is definitely a 5 star however the service department can receive a 1 star, they fitted a different brand tire, different tread wear, and different tread pattern tire on one of my wheels I popped. Different tires can cause damage to my awd, the diff, braking power, snow performance, and my tires are run-flats and they gave me non run-flats. If you need your service done here, I would do my best to avoid it, but to buy a car, it’s great. They also said that they couldn’t find the right tires for my car and fitted the closest thing. Checked out another place, they had it in Langley, atleast get me the same brand tire, and the same kinda rated tire, I have 3 Bridgestones and one Michelin now. I had all seasons m+s run-flat tires, and they just gave me one all seasons non m+s and non runflats. That is so ridiculous, even the service guy at the other dealership was having a laugh.
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February 2024 by Chris Malone
Our family and I bought a new 2024 Kia Forte at Kia West. Our previous car had recently broken down and we were in the search for a new one. We did not know exactly what type of vehicle we were looking for apart from needing a high level of reliability and not having the continuous worry of mechanical failure as before.After discussing and understanding our needs, Nelly in sales directed us towards a safe and reliable vehicle that was within our allotted budget. With Nelly's high level of sales experience and knowledge, he quickly cleared up any questions or concerns that we had, and any previous uncertainty was relieved.Once we were satisfied with the vehicle, the Finance and Insurance teams helped us along the pathway to success and ensured a smooth transition to our new vehicle.We have now attained the peace of mind we were searching for, and we want to extend a big thank you to the team at Kia West for helping us along on that journey.
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February 2024 by Lorren Sihota
Jules was very friendly, helpful, knowledgeable and not pushy at all. He was the reason we stayed to look around.Tyler, in financing was also very helpful, thorough and not pushy.It was our best experience at any dealership! We highly recommend Jules!
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February 2024 by Chef Chris Oliveira
My experience with Kia West has been nothing short than amazing! Jules was very helpful in selecting my new EV Niro and getting that processed quickly. Jenny is also a sweetheart and very helpful as well. Im a happy driver :)
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February 2024 by James Procopio
Thank you Andrew, Noah, and Shayne!My wife and I had a great experience and felt very welcomed during our talks.The vehicle has been great so far and we couldn't be happier with your support/service!
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January 2024 by Darrell R
I found a $50,000 vehicle on the company website is was very interested in. I spoke to the asst sales manager and made an appointment to view the following day as I had to travel from victoria. Confirmed the appointment via text and was told they would have the vehicle washed and awaiting for me. Got a text as I was exiting the bc ferry in twassassen 3 hours before my appointment saying they were selling to somebody else. Spent $200 on ferries for nothing. No call or offer of compensation for my expenses. extremely poor business practice.
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January 2024 by Kyung-tae LEE
Plz..do not buy a new car here. After selling cars, they don't care about after service. Even if you have a warranty, you can't use your warranty when your car has big issues. They don't listen to your voice.
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January 2024 by Omid Jam
Dear Ali,In the eight years that I have been in Canada, I have traded with more than ten dealerships. Without a doubt, he was the best person who honestly stated all the good and bad things about the car she introduced to us. Finally, without any insistence or coercion, he gave us the right to choose so that we could make the correct decision about buying the car we wanted. With our own decision and his excellent guidance, along with a very good discount, we acquired our car from him with complete peace of mind. Thank you so much for your help.
