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January 2024 by Chloe Lam
I have been to this location multiple times. This visit, Baldeep was amazing, very gentle, well explained everything
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January 2024 by Cynthia Benner
I have given Life Labs enough time to respond to my request but since they have not responded I am going to write this review to start with, and then go across all social media to make sure everyone is aware - this particular site, which requires you to book an appointment, is very poorly run, often having wait times over 1/2 hour - my last visit was over an hour waiting. They are under staffed and cannot keep up with the demand yet Life Labs does nothing to deal with the issue. The lack of privacy at this location especially is horrible - there is no privacy - everyone can hear what is being said regardless of the personal nature. I have also contacted the Privacy Commissioner to lodge a complaint on how this location is run. Even Life Lab employees have issue with the way things are run. It is a disgrace and needs to be changed immediately. If you have issues please respond to this so that something can be done with the way the company is run. Thank you!!!
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January 2024 by Mike Castaneto
Went in just before close, but just wanted to drop off my daughter's sample. The receptionist was very rude and said I needed an appointment even for a drop off. She made a remark about me coming just before close. Ive dropped off before witbout an appointment. She seemed like she couldn't be bothered and didn't want to help. It's unfortunate people with this attitude work in health care, I would expect someone more helpful and accommodating in this industry.
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November 2023 by -foxy- Potato
Today I waited here for about an hour for my turn, very rude and unprofessional staff. Tariq Kakar
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November 2023 by Scarlet Kim (새봄)
Nice, clean, spacious area, workers are kind and swift. Really love this location.
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November 2023 by Dmitri Pavlov
What's the point of making an appointment? The time will never be kept. Don't come here
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August 2023 by N Chung
just based on this morning’s experience at 9am, the overall service definitely deserved 4 stars. Zena at the front desk and Sheila in the patient area were nice and efficient. I guess this branch do value customers’ comments and try to mend the situation.
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July 2023 by Joshua (ThickBurger_Bites)
Unsure what the point of making an appointment is if we arrive ahead of time and are made to wait 30 minutes before being seen.
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June 2023 by Max
I dropped off my sample there, the nurse at the front desk seemed like she doesn’t want to talk to any one and get whatever you are talking about over with. I said I wanted to drop of my sample, and she was like okay you can go now, tossing it to the side immediately. So I had full confidence that everything was good and I would wait for my own doctor to call me back.Turns out, they threw away my sample because it wasn’t labeled ! I included everything from the diagnosis paper, to my own sample labels in the bag that my doctor provided me, the nurse could have just put the label on herself. But they just threw away my sample and destroyed them ??? If this was a life threatening case this would have taken longer than needed because of the staff’s carelessness and unwillingness to care for patients.I don’t know what protocols that states that the nurse cannot put the labels on herself, or even call the clinic back to see which client it belongs to (because Lifelabs called my doctor and told them that they destroyed my samples, but they couldn’t have called them to ask which patient it was and looked in the bag where all the labels are?) but this type of unprofessionalism is extremely bizarre and I will do everyone a favor there and not come back. Since it def seems like I’m not the first unhappy visitor.
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May 2023 by Ryen Is a Goof
Needs a whole overhaul. They taped a paper over their wait time screen so patients can't see how far behind they are. Can't seem to follow the appointment order either. No organization, poor communication, left with a line up of people out the door and down the plaza. Go to literally any other LifeLabs this one is awful.
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May 2023 by 67Merc4x4
Every visit to this location I have waited at least 35 - 45 minutes. Never has my wait time been less the 30 mins.What a joke.I gave this 1 star only because they don't alloq no stars.
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March 2023 by Angelica Campos
English is not my first language and I don’t like to come at this branch, people in front desk always are very rude and their actitud is horrible. Today wasn’t the exception. But Mayo changes all the situation with her kindness, thank you Mayo for your help, you have a 5 stars today. (Not the receptionist ???)
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March 2023 by P Essy
I showed up and checked in 10 minutes before my appointment. After an hour of waiting while fasting, they told me they don't have the test kit. Very poor service and absolute incompetence. I wish they had competition.
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February 2023 by ommnibox
I have been going to this location for about a decade, i have now been told that i cannot use the services here without and appointment, 8 in the morning, waiting area 3 people. when did they become booking only? doesnt say this on the website as far as i can find. unable to book an appointment while im physically there. i have to go back home and go online to do this.
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December 2022 by Sanjana Ranthilini
A super unprofessional place. I made an appointment on Saturday, but when I was there, there was a notice on the door that "we are closed due to bad whether conditions". I also went through a rough road and took two buses to went there and I even made the appointment in the morning on the same day. My appointment was at 1.25pm, after everything happened, they sent an email at 1.40pm that they are closed. What is the joke of sending that closing email after the appointment time. If they needed to send an email, the time should be before the appointment time. Really unprofessional lab.
