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April 2025 by Rosy C.
Concern Regarding Extended Warrant Refund In 2018, we purchased an Acura RDX from Lougheed Acura trusting in their strong reputation. At the time of purchase, we were encouraged to buy an extended warranty. Since the car was brand new, we believed it was a prudent decision and trusted that Acura would guide us in the right direction. We purchased the extended warranty for $2,800, understanding that $800 would be the actual cost and that if we did not use the coverage, we would receive a $2,000 refund after six years. The company you HIGHLY recommended held our money for six years without any interest payments. Unfortunately, because we did not submit a refund request within four months of the warranty's expiration, (we submitted at 5 1/2 months unaware of time frame)we were informed that we are no longer eligible to receive our reimbursement. We are extremely disappointed by this policy, which feels misleading and unfair. Yes, we didn't read the 6 page contract in mini font with the last few few lines saying we needed to apply for a refund within time frame. we trusted our sales re to be providing fair service. It is disheartening that a company we trusted would support an insurance provider that does not prioritize best practices. We have been loyal customers, however this experience has made us feel that your company does not truly stand behind its customers. We urge you to reconsider recommending this insurance provider in the future to prevent other customers from experiencing similar frustrations.
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December 2024 by George A.
I recently checked out Lougheed Acura in Coquitlam, BC, and my experience was a bit of a rollercoaster. Things started off great -- the staff seemed chill and knew their stuff, making the process feel smooth and professional. But by the end, I was seriously unimpressed with my purchase. The sales manager and their team turned out to be total sharks. They came on way too strong, and honestly, they didn't deliver on what they promised. It felt like they were all about making the sale, not about making sure I was happy. By the time the deal was done, I felt like I'd been hustled. If you're planning to buy here, make sure you get everything in writing and double-check what they're promising. Otherwise, you might end up feeling like you got played.
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October 2024 by lana truong
Great service!
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October 2024 by Mike Gray
I had the pleasure of purchasing a preowned 2020 Acura MDX from Brandon and can’t thank him enough for the great experience I had. Brandon was welcoming , easy going, and very honest. He still follows up with me asking if I need anything or don’t hesitate to me ask any questions anytime . Most salesman make the sale, never to be heard from again. Everyone at Acura Lougheed dealership is so friendly it made this the best dealership I’ve ever been into . Best part of all was no pushy people what so ever and always trying to work with you on all your needs in your best interest! Thanks again Brandon and Acura lougheed Team
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October 2024 by John Horne
I would like to credit three staff members from this dealership, there Names are as follows; Brandon Arano - Sales, Helen Li - Business group and Scott Bagnall - Service department. These three have made my purchase/sale completion and over and above extra purchases through the service dept. a pleasure to do business at this location, Regards and Thank you All ! Oct 16 2024.
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October 2024 by Kaylee Nguyen
I recently had the pleasure of car testing with Steven Xie at Acura this location and I cannot recommend him highly enough. Steven was incredibly helpful and provided all the details I needed as a new driver. He genuinely stands out as the best car salesperson I’ve ever met. Steven truly deserves recognition for his exceptional service.
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October 2024 by L Wills
We had been considering a newer car to take advantage of the safety features now available. We spoke to Chris Choi, the sales executive we have happily dealt with for our two previous RDXs. Chris showed us the available cars and helped us select a low mileage 2021 RDX lease return with the safety features we were looking for. We appreciate the time Chris took to not only thoroughly go over the safety features, but go over all of the cars newer features. We feel we received a fair trade-in value and a decent price on our “new to us” 2021 RDX Tech. We look forward to our continued relationship with Chris Choi and Lougheed Acura.
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October 2024 by Duncan Fesenmaier
I recently had the pleasure of visiting the service department at Lougheed Acura, and I was thoroughly impressed with the exceptional service I received! Scott was my service advisor, and he was absolutely fantastic. Not only was he friendly and courteous, but he was also incredibly knowledgeable about my vehicle. He took the time to explain everything to me in detail, answered all my questions, and made sure I was completely satisfied with the work being done.
I highly recommend Lougheed Acura's service department to anyone looking for top-notch service and expertise. Scott Bagnall is a true asset to the team, and I appreciate the outstanding service he provided. I will definitely be returning for all my future service needs. Five stars and well done!
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October 2024 by Kantic Kripalani
Amazing experience! Brandon (Sales) along with the rest of the team were friendly, professional, and went above & beyond in getting me into my new ride. The TLX is a wonderful balance of comfort, reliability, and performance.
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October 2024 by Rita Unrau
I recently had the pleasure of purchasing a vehicle from Lougheed Acura, and I must say, it was an exceptional experience from start to finish! The sales team, particularly Patrice and Chris Choi, went above and beyond to ensure I found the perfect car for all of the options I have grown accustomed to!
Their professionalism, knowledge, and friendly demeanor made the entire process seamless and stress-free. Chris took the time to answer all my questions, provided detailed explanations, and made sure I was comfortable with every aspect of the car’s features.
I would highly recommend Lougheed Acura, Patrice, and Chris Choi to anyone looking for a top-notch car-buying experience. They truly deserve 5 stars! Thank you for an amazing experience!
Rita
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October 2024 by Tony Williams
I just moved into a 2024 Acura RDX and could not be more please by the professional courtesy of your consultant 'Chris'. Over our several different encounters he was courteous, reliable and ensured I was comfortable with the purchase and after sales experience. He even came to my home garage (after hours) to help me log in to my garage opener from my new vehicle. He went above and beyond. I will urge my colleagues and friends to see him--outstanding sales consultant. Thank you.
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October 2024 by Dave S
I have been dealing with Lougheed Acura close to 20 years and i am always satisfied with their service. Chris Choi has always given me the best customer service and i am happy to be dealing with him for all my car needs. Again Chris was able to help me with my car needs and values my business. I will always refer friends and family to him. Thank you Chris for always helping me and my family!
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October 2024 by K ZM
Awesome guy, super helpful regarding tire selection sure knows his stuff.
For the extended warranties, the OEM ones are great and they support Canadian!
Tire storage service available too.
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September 2024 by Angela H.
Our experience at Lougheed Acura was pleasant and no pressure from any staff member we dealt with. We would like to thanks Brandon Arano for his courtesy demeanour and also Helen in Business office was wonder also
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September 2024 by Kim Brian
Apparently lougheed hyundai gives their trade in cars here to clean it and if you forgot something from your trade in car, this place is just gonna steal it so either you trade in your car at lougheed hyundai or here, do not forget anything from your trade in vehicles. They will just take it.
