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November 2023 by romina Ahmadzadeh
Picked up my online order today, and noticed I was gifted a few extra goodies! So sweet. Thank you Mimi!
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November 2023 by Mahdi Nemati Mehr
We love their products, and shopping at Lush is always a delightful experience. Very welcoming staff. I highly recommend giving them a try at least once.
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October 2023 by Rahaf Zwayne
Thank you FARISHTEH for assisting me with my purchase today ,you have a bright, high Customer Service your company very lucky to have you with them , keep the hard work :)
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September 2023 by YJ
I went to Lush to buy a gift a few weeks ago. Chaewon who is employee of lush kindly welcomed me and recommended me which one I Should choose. She was amazingly sweet and I appreciated her perfect progress from product recommendations to packaging, calculations as well. She was also very professional, taking care of all the guests one by one. Thanks to her, the image of Lush became very good.
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September 2023 by Nex
I visited Lush today in the afternoon for the first time in my life, I didn't know much about these products, but Korean woman staff, she was really nice and explained so well, happily I bought lots of gifts here for my hometown family and friends. Thank you so much!
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August 2023 by Sneha Choudhury
Amazing product. The store smells devine. Shout out to Katie for amazing amazing service. ❤️❤️
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August 2023 by Ethan Byrne
Let me start by saying that I do love this store and most of the team members are AMAZING. I have shopped there a few times.However, in late May, I took my partner to the store for the first time. As we walked in, a woman by the entrance who was on the larger side with curly dark hair (I think her name was Mimi) completely ignored us initially. When my boyfriend, who is very new to skincare and knows next to nothing, approached her asking for skincare, she simply pointed at the skincare section in an uninterested manner. When he asked a follow up question, her response was very short and she seemed dismissive. This is not the level of service we expected from lush, so, we simply left.My boyfriend was quite disheartened since he had heard good things from me about the customer service at this store. I felt really bad for him and had not visited the store since. To add to this, I am a Caucasian man and my boyfriend is Latino. The lack of response felt racially motivated to us since I have never had such an experience.I was about to give a one star review, but I revisited the store in late July and Sid really helped me out. He greeted me with kindness and empathy and understood my displeasure. He even walked me through a whole skincare routine that would suit my partner and gave me some samples along with a free bar of soap. He was great!I hope someone from the management team has a conversation with this woman to ensure that people like my boyfriend don't feel neglected when they visit.
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August 2023 by Kiana Jasmer
I was shopping today for my sister at Lush and the employee, Jamie, was incredible! They were so attentive and kind, right as I walked in, they were helping me find something for my sister. Loved their recommendations and warm personality. Will definitely be back!
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May 2023 by Parsa Basirian
Me and my girlfriend Sam went for our semiannual Lush restock and the employee Ruva (hope I spelled it correctly) did a wonderful job assisting, recommending, and guiding us to our desired products.
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May 2023 by Agnes Mayer
We held my son's 14th birthday at Lush and the staff couldn't have been more fantastic. Special shout out to Sarah, Mimi and Sid who were absolutely amazing with the kids and me. My son had so much fun. We all did. They catered the games to my son's age group and interests and were so kind. The gift bags the kids got were very nice and they even included one for me.If you're looking to host a birthday for tweens or teens, Lush is the perfect place. The kids will have so much fun trying on products, learning about them and then making their own bath products.I can't recommend Lush enough. Thank you again, Sid, Mimi and Sarah for making my son's birthday so special.
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April 2023 by Sassan Rakhshani
Always fresh colors and smells fresh
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March 2023 by Brittney Cerritos Kroiss
Another fantastic experience at my local Lush. Their staff are just authentic, genuine nice folks. Lush also does a great job at training and hiring thr right folks. Personable, helpful, no pushy, listen to what you are looking for. Sara(h) who helped me today was great. She helped me pick out a few things for me and a much needed girls weekend. Plus, love Lush's products - very high quality. The products are always fantastic but it's really the customer service that makes the experience so positive and memorable. This local in particular is fantasticly consistent and consistently fantastic.Thanks Sara(h) and Lush! Very happy return customer who will keep returning.
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March 2023 by Ata Lance
I am so pleased with the service I received from Alex and Sid at the coquitlam centre location. They were so lovely, accommodating and knowledgeable. They were engaging with my toddler and he had a blast smelling and exploring the products. We will have A birthday party here for sureThanks. Love the bath bombs !!
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February 2023 by Wendi Thomasen
After having a very disheartening and negative experience with not 1 but 3 retail stores and employees today, I walked into Lush in Coquitlam Center and was greeted with smiles, professionalism and helpful suggestions from Katie and Alex. Customer service at it's best! I know we are all burned out and tired these days so to come across 2 staff members who had the customer as their priority was so refreshing. Way to go Lush for supporting your staff so their cups are full enough to offer kindness and an empathetic ear. Thank you Katie and Alex for allowing me to express my disappointment about no longer being able to get any Rockstar products without taking it personally!? I look forward to returning soon for more lovely Lush products and excellent customer service.
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February 2023 by Jamie Liu
5 stars to the products but terrible experience with the woman at checkout. The rudest racist person I’ve seen at the mall. Didn’t greet me at all. When I asked a question if their tray is for sale at all she treated me like I was an idiot. At check out, she remained completely silent but suddenly flipped her happy face on right away to some young white girls saying “how are you guys doing?” in the middle of helping me. Unbelievable. I hope if store managers see this feedback, please seriously review this person. She seems the only one works here today: 16pm on Jan 20th. Black curly long hair, full body, middle age. Too bad I didn’t pay attention to her name tag before I left otherwise I would definitely raise a complaint.
