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February 2024 by ian christy
Decent prices and selection, and Canadian, a bonus for folks in Canada weary of exploitive cross border brokerage fees.Buyer be aware that there is a 10% "processing fee" if you choose to cancel a preorder, as it's buried in the fine print. I recommend that the store implement a clearly defined and communicated non-refundable deposit for preorders instead.
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February 2024 by Jo P
Went there yesterday with a gift certificate that my son got for his birthday. Selection is waning, everything is mostly overpriced and they wouldn't take the gift certificate citing a "court order" because of ownership change? Sorry, that makes no sense. When are you going to take gift certificates that have ALREADY been paid for?
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January 2024 by Rachel Richardson
There are a great variety of toys available.
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November 2023 by May Zhagro
Well-organized store full of toys, books, board games, puzzles, and other products for kids and those young at heart. The store is very clean and has a range of products for every kid on your gift list. The prices are a bit high but you’re paying for the convenience to browse the products in-person. They also carry Ravensburger puzzles of different sizes. Lots of parking out front as it’s located within the plaza close to Superstore.
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August 2023 by Kris Gallant
Wife went into Mastermind Toys inquiring about Lorcana Cards as it's out in some hobby stores.Person who wife was talking to a short female with septum piercing was incredibly rude to her. Words my wife used was elite/snotty.It's frustrating to see stores in the gaming community that try to gatekeep from people trying to explore a new hobby. My wife is brand new into the card scene and was interested in Lorcana because of Disney. Told her she should be able to find it at places that sold Magic or other games...
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July 2023 by Lisa Rugge
Just always come here for all your toy needs. This place rocks!
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June 2023 by Brad Chase
06-12-23: Bought a princess peach set there that had princess peach all over it and then in the fine print it said "princess peach not included". I tried to return it and they said no. I will have to stick to amazon or other places that give returns in the future. Unfortunately my review has gone from 5 star to 1 star :(Here was my old review: Bought a Morphibian for my son for Christmas. It broke after using it for one hour. He was really disappointed. We called the store and spoke to the manager and they replaced it for us. Great customer service.
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June 2023 by Ammar Mohammad
They close early and the lady in the in the store deliberately ignored me as I was trying to show her the time. It’s a shame that they are that careless about their customer service. Real shame
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February 2023 by Helen Wang
Excellent staff members! We were there right at opening on a Saturday morning. The staff members were so patient and kind and definitely went above and beyond to help us find the items we wanted! My son left the store in such a good mood that is sure to last for a long while! Thank you!
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December 2022 by S M
Horrible how management (or lack thereof) treat staff. My daughter called in that she couldn't make a few of her shifts because her father passed away unexpectedly and she need some time off to grieve. There was absolutely NO follow up call or text - no communication at all considering what she was going through. She was completely taken off the schedule permanently and her termination papers mailed to her (stating she quit). What a terrible way to treat a vulnerable young person grieving a parent’s death. I have only given a 1 star so I can leave this review. They deserve far less.
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October 2022 by Taeya Aitchison
Excellent staff. The girls that giftwrap for free really went above and beyond to get a very awkward shaped gift wrapped for my 10 year old..thankful I didn't have to do that!
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September 2022 by DARLENE TRIGGS
Great store to find birthday, or whatever, presents for all ages. They even offered gifts wrapping. Made shopping easy and efficient. The staff was friendly and eager to answer questions.
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July 2022 by Suzy M
Horrible how management (or lack thereof) treat staff. My daughter called in that she couldn't make a few of her shifts because her father passed away unexpectedly and she need some time off to grieve. There was absolutely NO follow up call or text - no communication at all considering what she was going through. She was completely taken off the schedule permanently and her termination papers mailed to her (stating she quit). What a terrible way to treat a vulnerable young person grieving a parent’s death. I have only given a 1 star so I can leave this review. They deserve far less.
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June 2022 by Beau Mitchell
1 star because zero is not an option. Was enquiring about a swing and the swing box had no details on connection… rude unhelpful lady at front desk. Was asking if I could return it if it doesn’t work/connect properly. She said no… final sale. I tried to explain to her that the swing doesn’t have any connection details showing on the box which is the single most important part so that my kids don’t get HURT. She didn’t care and said “just get some hooks”. Right… we need to know what size, how coarse the threads should be, depth of hooks into the beam. How can you rate something for 500 lbs without having some connection detail??? I’m off to spend my $$$ somewhere else now.
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May 2022 by Susan Phung
Excellent place to purchase toys, they also gift wrap free of charge with purchase.