-
December 2024 by Elizabeth Fesechko
Steve is fantastic, always over delivers and incredibly helpful.
-
November 2024 by Annie Friesen
Update: After writing this review, I was contacted by Paddy at MMP Coquitlam. He did extend an offer to pick up the misprint from my client which I appreciated. He also has refunded the cost of the misprint. I still ended up sending the job back to Abbotsford as that was the easiest route for myself and my client. I have bumped up the rating from 1 star to 3 as I do feel like there was an effort to resolve this issue in-house and a 1 star review was a bit hasty on my part.
It saddens me to write this review because I have been going to the Tri-Cities Minuteman for ten years now.
The latest project I had printed here ended up being a misprint which was acknowledged, but not accounted for. The solution offered was unacceptable and didn't keep my client in mind at all. As a freelancer, I can't afford to have my printers upset my clients. I was basically told to go back to the Abby Minuteman. Which I will be doing from now on. I'm not a big client by any means which was never an issue before this. Small print jobs beware, you will be treated as such.
The customer service and printing was so great here a few short years ago. I eagerly sent all my tri-cities clients here. Not anymore.
-
October 2024 by Felipe Ferreira Valdés
Very good communication, needed a little banner for my son’s birthday, had it on time, offered best quality for a reasonable and affordable price. Will recommend them 100%
-
September 2024 by Sarah Grace
Great service, great pricing, efficient! Tracy was very nice and got the job done quickly and correctly. Highly recommend over the competitors. Very impressed with the service offered.
-
July 2024 by Jenny Choi
Great quality of printing for fastest services!
Highly recommended!
-
April 2024 by Sergey Meshkov
We've been working with Minuteman press for several years now and they never disappointed! The staff is super friendly, responsive and accommodating. The job quality is excellent too! Highly recommend!
-
April 2024 by Sam Wink
A little sheepish that I haven't been coming here earlier! First used Minuteman Coquitlam for a rush day-of job of event posters for my company. They were amazing, helpful, and incredibly prompt. Megan was a breeze to communicate with over email. After that, I threw a slightly more technical request: 18 A1 posters in backlit film. This was something I knew the facilities at Staples would bungle, but Minuteman press made them perfectly. We have now pivoted to using them for all our big print jobs.
-
March 2024 by Owen Huggon
Maria always provides exceptional service. She makes sure I'm getting the best quality and value I need. I've used them multiple times now and will continue to use them in the future. I highly recommend using them for all your printing needs.
-
March 2024 by Margaret Inoue
The team here are helpful, timely and reasonably priced. They help also to ensure that my projects match my sustainability values through recycled content / uncoated / etc printing options.
-
February 2024 by Lowestcommondenominator Magazine
We went to Minuteman Press Tri-Cities to get our magazine printed. We told them this was our first time printing, and we had no experience. They assured us this would be no problem.We opted to get a sample made. The sample was given to us, and it was exactly as we had imagined. We asked Minuteman if they could make the entire run of 300 magazines to this same quality, to which they said “yes”.10 days before our launch, they let us know the 300 magazines were ready for pick-up. Upon inspecting the final copies, the quality was significantly worse than the sample provided. The corners were not properly squared, and the staples were completely misaligned.We let Minuteman know that the quality was not satisfactory, nor did it meet the sample we were given. At this point, they tried to convince us that there was actually nothing wrong with our final run, claiming it was impossible to make something to the same quality as our samples. This is untrue, as they managed to make the samples to perfect quality.We talked back and forth to try and reach an agreement. They suggested taking the magazines and cutting them smaller to square the corners. 1) this would not fix the staples being misaligned, and 2) it would make the magazine smaller than what we advertised. Once again, they tried to convince us it was no big deal, saying it was “only” and 1/8th of an inch that would be lost.Throughout the entire process, Minuteman wouldn't own up to their mistakes. Instead of admitting they delivered us a subpar product, they continued to insist nothing was wrong, and that we should have known better.Steve, the owner, kept telling us that squareback bound books (the binding method we used) almost never have the staples in the middle of the spine, and they will often get misaligned. This is a lie. 1) our sample had the staples aligned in the middle 2) literally every example we could find of squareback binding had staples in the middle. We couldn't find examples with a misalignment like ours.Once Steve was given this information, and shown our defective product in-person, we asked once again if he agrees that this is defective, and not how the product should look. All it would have taken was a simple “yes, I agree”, but Steve doubled down on insisting that he didn't see anything wrong with it.Throughout the entire process, we stressed how important the quality of the product is to both us and our customers. Every single person we've shown the defective magazines to agrees that the quality is lacking, and they would not have spent their money on it, despite Steve insisting it was no big deal.*Note: Minuteman ended up giving us a full refund (but we were still left with no sellable product a week before launch), thus we are giving 2 stars instead of 1. That was the only good part of the “customer service” they provided. If you want a company that will charge you thousands of dollars, only to blame you for their mistakes, go with Steve at Minuteman Press Tri-Cities.
-
February 2024 by Andre Yelle
Minuteman Press is my first choice to get anything printed. They have always delivered exactly what I asked for and have worked with me when I didn’t know exactly what I needed.
-
February 2024 by Hannah Keogh
Fast and reliable, staff are always very helpful. My company uses them all the time because it’s always been a great service.
-
January 2024 by Alan
Great service by Paddy & the team!
-
January 2024 by MS
Brian is the best and minuteman press is awesome
-
January 2024 by Mandeep Singh
Nicely deal with my work. Appreciate ❤️
