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January 2024 by Karen Carragher
Clean, organized store with consistently excellent customer service.
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August 2023 by Melina Dii
I bought my dress here for my elopement, unfortunately the satin material did not hold up and before I could wear it, was falling apart at the seams.Mike the manager, went out of his way to go to the park royal store before my wedding and bring it to Coquitlam for me, only to find it too had the same issue.Not only did he help me exchange it for something else I loved, but he and the girl working fits (she was only a week old employee) went out of their way to make sure I found something I loved.He apologized endlessly for something that wasn’t his fault and literally went to another store for me and my wedding.As someone who used to work in retail, I know how little the pay is for the high demand of work - and he still went out of his way.Make this man your regional manager or promote him at head office. He’s a legend.
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July 2023 by Gurinder Dhaliwal
Good quality clothing, but most of the sale items have something missing, and if you take it back, they don't make it easy to return or exchange.
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July 2023 by Lisa Rugge
Everyone is so friendly! Gorgeous location with a great selection.
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January 2023 by Kevin Luong
My wife and I placed an order at the Coquitlam store. We confirmed three times, on the 21st, that we can pick up the order at Metrotown location on the 29th. When we got to Metrotown on the 29th, they said that they did not received any orders on their side. I had to ask if they had any left at any other location so that it can be sent to the Coquitlam location. They checked and gave me hope that they will send it out. After this interaction, one of the guys from the store came to the store front and told me that they would sort it out and get back to us with a decision. I left the store and waited for the good news that I was hoping for, which was that they send the item to the Coquitlam location so that we can pick it up. Fast forward the next morning, my wife checked her email and saw that they refunded the product without contacting us and we realized that they sent that email the minute I left the Metrotown location!! This is unacceptable, we were expecting a call so that we can work something out to grab the product we wanted. I just want to say that this kind of customer service is unacceptable. If you couldn’t have done anything, just say it on the spot, not tell us one thing, and then when I turn my back, you immediately do something different. At the end of the day, we were not the ones at fault, we just wanted the product. You had successfully lost a costumer.
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November 2022 by Hana & Tyler Armstrong
I had ordered an item to pick up in store, & unfortunately when we arrived to pick it up they had already shipped it out to another store and the order had been canceled. I spoke with the store manager Anastasia & she was absolutely wonderful in helping have the dress shipped to me!! Hands down the best customer service I’ve ever received & will absolutely be shopping here again :)
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October 2022 by Brian Son
The store is organized and clean, but some employees there are not helpful at all. They were just talking without greeting. I do not wanna specify their appreance; however, I might feel unfair if I were working hard, but others are not. I like Oak + Fort clothes, but I leave just two stars for the reason that I mentioned.
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October 2022 by Ruby Lu
Nice store, but nobody is saying hi or helping.
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September 2022 by Leila Amouzegar
The guys who work there are very nice with great hospitality specially Anastasia and Shawn and Ashni. I love them
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July 2022 by Khorshid V
My favorite clothing shop in coquitlam centre mall
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June 2022 by Alexandra Fischer
Great quality clothing and the latest trends ✨ this location has especially kind staff. Be sure to check it out
