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December 2023 by Kel C
Don’t go there for grooming THE MOST HORRIBLE GROOMING EXPERIENCE! Super UNPROFESSIONAL! THEY RIPPED ME OFF! brought my cat in and they didn’t even help him take a shower all they did was put rinse less soap and brush him and didn’t even blow dry him. They charge me for $75 very disappointed. I would never go back because they just put my cat in the bag and doesn’t even let me check results. At least cut my cat nails very disappointed and never had such a bad experience! AGAIN DONT GO GROOMING AT PETSMART!
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December 2023 by Jimmy D’Hont
We went to Dollarama last Friday and thought we would go next door to see what Petsmart had for doggie lights, I think we saw 2 staff, no greeting, no nothing, she was not occupied, then we went to the back of the store, gently tapped on the staff swinging doors with acrylic windows, that wasn’t getting her attention then I called to that clerk, I was totally ignored, yet she was only feet away, she seemed to be on her phone, so we decided to just walk out the door, we’ll go to Bosley’s instead where the staff are very helpful & friendly compared to this terrible store, not going back, you shouldn’t either.
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November 2023 by Kate Duke
Against my better judgement (and advice of multiple friends), we decided to buy just our small schooling from here. We drove directly home, 18 minutes, and before we even got out of the car, ALL OF THEM WERE DEAD. How is this even possible?! Music was low, it was all highway, the were held by a passenger elevated. Long story short, listen to the masses and do not buy your fish from a petsmart. The amount of stress you have to put these fish through to not even be able to handle a drive home. The store wasn’t even shocked. “That’s okay, just bring back the bodies”. No.. it’s not okay.
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November 2023 by Shafiq Ahmadi
Everything Pet related! We bought fish tank and $150 worth of fish varieties. Lots of options on fishes and aquariums. Situated in a very central location accessible from all major cities. They do have a reward system so sign up
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October 2023 by Tanya & Cody
Awesome staff. Very friendly & helpful. The grooming services are amazing. Alma has done the hard & long job of grooming our cocker spaniel a few times now. He comes home looking & feeling & smelling great. Thanks to everyone in the store for making shopping there easy and enjoyable, even when it’s busy.
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October 2023 by Johnathon Dubois
I’ve been going to pet smart for like yrs and they have amazing staff and managers now and staff know there stuff and very knowledgable and people working there work hard to make sure people are informed about what u need for the animal or fish u buy so that u get the full life and love of the animal u love and make it a part of your family. any other place can sell u animals and not care or inform u what it needs to live then the animal dies .but at pet smart if your a true animal lover like the staff and mangers that work there take pride and work hard to provide best service they with the info people like us give them and what I found out Jessica is a staff member there and is hard worker and has 17 animals and she knows her stuff and when I go there she’s full of knowledge and even helped me save two animals from not eating and probably could have died but with her very well knowledge and helped me and I’ve seen her and rest of her staff help Thousands of people find pets and animal knowledge and give the animals there forever home so thank u everyone at pet smart and all your hard work I will be a loyal customer for many more yrs to come I see the bad comments on this and want to say I feel sorry that u may feel the way u do but I know and Thousands of others feel this team is the best and I hop people who are saying bad stuff about the staff stop and stop trying to wreck people reps and there passion to help animals and share the knowledge for those who don’t know
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October 2023 by hedyeh fazel tolami
Grooming department is disappointing!!!! I went there in person with my dog a week ago, I wanted to make an appointment for my dog from the grooming department , they came and saw and checked my dog 's body and face, and they said come next week and the price would be around $80 for your dog, ok, I went there after a week and they gave me a form to sign, they said the price is $86+ $48+$12, Because her hair is knotted، I told them you checked her body last week then gave me price, didn't u? It can not be like that, I feel I waste my time!! So I canceled my appointment! I'm never gonna be there again for grooming,
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September 2023 by Sean Aligholi
I bought food for my kittens, they are very well behaved, they love animals and love to work
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September 2023 by Louise McElhill
Good, competitive prices. I needed an ID tag for my cat and they have a machine where you can make your own. I was clueless, but a lovely shop assistant helped me make a nice little pink, heart shaped tag for my cat. It was actually really easy and took minutes. I saw cat/dog beds for under $20. I was kicking myself because I'd paid twice that in London Drugs recently!
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August 2023 by Aaron Golden
Petsmart tends to be one of the better places for pet supplies in the lower mainland, and this location feels like a flagship - a fantastic selection of fish, kittens, food, litter, everything. Just make sure you get a receipt; the parking attendant likes to ticket people, whether you're shopping in the complex or not.
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August 2023 by H Kaur
Staff are not helpful, and most seem to have an attitude when you even talk to them. I was asking a staff member for a recommendation on a a few dog food supplements, and she refused to answer any of my questions. Eventually, after having no help,I was ready to check out, staff were talking to each other and made me wait (even though I was the only person in line !!!) for their personal conversation. For a pet store chain, they did not have the selection and variety expected.
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August 2023 by Marco C.
absolute worst customer service ive dealt with being in Canada. staff cant be bothered to show you where specific items are while theyre not even busy..go up to the counter to pay for some biscuits after Not finding what i was looking for and was told just go down and look to your right..
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July 2023 by Atousa Nevisipour
Please don’t waste your time with the grooming services here. This location does not respect its customers and management is brutal and unprofessional.Took a day off work and booked an appointment for groomers. When I showed up, they told me that they have no groomers.The store did not have basic business courtesy to call and tell me they have no groomers that day. This caused me to come in waste my time, day and lost opportunity to Book another appointment.Talked to the manager about this issue and saying they should at least call so customers don’t come in. They did not apologize and just sent me a cancellation email then and there after I expressed by frustration with the situation.I will use private groomers going forward, PetSmart has gone from a well respected store to a unprofessional establishment with untrained managers who don’t even know they should call and cancel an appointment they can’t honour that day. Respect people’s time it’s business 101.Sad and never returning customer
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July 2023 by Sophia Kim
Came yesterday to fill up a 55 gal. fish tank that has been cycled for 2+ weeks. The employee at the live pets department with blue hair was extremely condescending, kept telling us to go do more research - despite us telling her clearly that we had researched for weeks now and were already fish owners. Her attitude was extremely patronizing and she kept treating us like we didn't know a thing about fish keeping. She steered us away from practically every species of fish, even though we had a FIFTY FIVE gallon tank.I then headed to Petland after having such a horrible experience, where the employees were helpful, understanding, and educational, instead of condescending and rude. That was our last time going to this Petsmart. If you don't want to sell fish, then don't sell them at all!
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June 2023 by Rosie2
My dog was taken to the vet. Glad PetSmart groomers (Ana) were able to take care of my dog and didn't let them DIE. Sorry Minkyung (review posted below) that taking an animal to the hospital was more important than your dog getting their paw pads shaved and nails trimmed. They're doing the best that they can
