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February 2024 by David Nam
Great customer service and convenient location.
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December 2023 by Nikoletta Kovács
I strongly recommend Pharmasave Austin. The staff is knowledgeable and helpful, they've never forgot about calling me if my medication was ready for pickup, explaining how to take it, answering all my questions and giving me professional advice when I needed. They seem to really care and I appreciate their effort.
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October 2023 by E Z
Convenient location, canada post inside. Plenty of free parking. A bit dated though..
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October 2023 by Christina Holopainen
Great service. Feel welcome and some good deals.
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August 2023 by Busy Guy
Used to be a friendly neighborhood pharmacy, but in the past 5 years it has gone downhill quickly, do not waste your time going to this location. Have been going to this Pharmasave Austin Ave location for over 25 years and have stopped this month and moved my prescriptions elsewhere after once again I went to pick up my refill prescriptions and it was not ready. They have an online refill ordering system and one time I ordered online my refill and booked to pick up 3 days later. Upon picking up my refill I was told that I was ordering my refill days earlier then the allowable eligibility. I explained I will run out the next day and was told I could have a 7-day emergency refill and then come back in 5 days for my full refill. This meant I would be paying the dispensing fee twice and was told, does it matter, your plan covers it. This month I online order a refill on a Friday and following Tuesday went to pick up and was told my prescription had expired and that they could give me a 7-day emergency refill. Was told I need to see my doctor for a renewal, I explained this could take 2 weeks and was told I could keep coming back for 7-day emergency refills and each time paying a dispensing fee. When I explained to the young gentlemen behind the pharmacy counter this was not right, he laughed at me. Here is the thing, in both cases they read the online refill order, knew there was an issue and elected not to contact by phone to tell in advance there is an issue with my online order. The online refill system makes it a requirement to list your phone number, so they know what they are doing and trying to force you to additional dispensing fees. In terms of the time I was 5 days too early for my refill eligibility, I asked how this could be and was told maybe you lost them. All I can think is they shorted me 5 days’ worth of my prescription on the original prescription filling. Regardless I have moved onto to a Pharmacy that has great hours 9:00 Am to 10:00 Pm, where I go now they call me when my prescription is ready. No more trying to rush on a Sunday because the Pharmasave on Austin Ave closes at 3 Pm…….any business that closes at 3 Pm on Sunday tells you how small their operation is.
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August 2023 by Elizabeth Collins
This place is okay..I wish they would put the proper hours for closing with the post office...soo annoying. On Saturday, the post office closes at 3, not 4, like they advertise. I missed out on work because of this.....Ughh
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June 2023 by Chanelle Q
The post office staff are extremely rude and somehow two of my packages went missing all in the same month, they couldn’t even try to explain how it happened.
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May 2023 by Conor Glennon
Worst pharmacy in North America maybe the world ?
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April 2023 by Jennifer Fisher
Each Pharmacist has been extremely helpful and thoroughly professional. Offering information and guidance for our prescriptions. Also we have received flu , shingles and pnemonia shots here. We appreciate this local business and avoid large corporations.
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April 2023 by Yaroslav Yerokhin
This is my favorite pharmacy in сity. Jane is the most competent pharmacist I have ever met. She always resolves all questions about my medications quickly and professionally. I wish we could see more such caring professionals in Canada!
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April 2023 by M D
Seems like every month I have the same issue. They have either lost or misplaced my prescription, or it’s not ready. Just recently I was given the wrong pills in the pack. Completely wrong medicine. Would have seriously messed me up had I not double checked. This place needs a definite overhaul of their pharmacy. Terrible service. Look at all the complaints here. Basically the same thing. Go somewhere else. I am.
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January 2023 by Jwal Prajapati
Called in today to ask about my prescription refill and they were incredible rude.Don’t bother, just get your prescriptions elsewhere.
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October 2022 by Marketing emails
Bad service! The cashier was extremely rude .....
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August 2022 by Alisha S
The worst customer service from the 2 European women working in the pharmacy. Always rude every time i had to pick up a prescription for my daughter. One women told me to wait outside until my prescription wasn’t ready becuase she felt rushed if i was in her view. They asked me questions about my daughters care that had nothing to do with me picking up my prescription. They are cold and have no compassion. Ive wanted to cry out of anger and frustration many times after dealing with them. And After my husband gave them his opinion on their lack of customer service, we transferred all of our info to safeway pharmacy on austin where we get treated with respect from the kind and polite workers.
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August 2022 by character7 p
Very helful and friendly staff.Thank you.
