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February 2024 by Judy Scully
WOULD SOMEBODY PLEASE CLEAN THE SCREENS OF THE ATMS?!?! They are so filthy that not only can I barely see what it says but it is just plain disgusting. Is it that hard to do a quick spray every morning or a quick wipe with a disinfecting cloth so your customers don’t feel like they have to sanitize themselves after? Just gross ?
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February 2024 by owen zhang (张容诚)
The service at this Coquitlam Royal Bank is very poor, mainly because there is a 50-year-old white female manager with yellow hair in the lobby. Every time I go there, I see her face is very serious, she has no smile, and she is very impatient with every customer. She also spoke in a commanding tone to the counter staff. She would rudely retort to customers' questions. She felt that she treated every customer as a bad person. She hoped that the boss of RBC Bank would fire this manager. If this manager is not dealt with, RBC will Lost a lot of customers.
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February 2024 by Esna
Bad service
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October 2023 by Alex Kononenko
One of the worst RBC branches in the Lower Mainland after the one on Kingsway and Edmonds . Do not go to the woman from Middle East in her mid-40s . Try to avoid that lady. I've been a RBC customer for the last 27 years , never seen customer service like this . I'm Very disappointed RBC . I hope in the future you will hire more qualified workers .
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August 2023 by Shirin Sobhani
I met Jini last week, and she explain everything in details and helps you to make a better decision. Thank you!
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August 2023 by Amir Alinia
Do not deal with this people!My Visa card charged by scammers, and I called to report to disguise which agent told me yes it is a scammer. he transferred me to the other line and I wait over one over but nobody answered and I lost the connection. The same story happened another three times but again after a long, waiting time and staying on the hold nobody answers and finally today when I just called the customer service rep told me there is no other way to go around that and then I asked for supervisor he denied to connect me.!This service is not standard and this is my first review on Google. I’m gonna go to the all newspaper and social media to inform my people in my city that this guys have such a Vik and not acceptable service.! not even have someone to take your phone and saying that your money is gone!
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May 2023 by Diane Taggart
There was a line up for service, however an employee named Chaki (?) asked the reason I was there. Told her and she informed me I could do my business on ATM. She assisted me and it saved me a LOT of time. She was very pleasant and professional. Great employee!
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April 2023 by PEDRAM JOKAR
we were in this branch opening bank account. as a new comer to Canada the service from Eima Momeni was informative and completely helpful. she also behave very friendly, with full care of customers. to me, she represents the embracing feature of Canadian people toward new immigrants.
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April 2023 by LDub
I find it very inconvenient that RBC has done away their Business Accounts wicket. I waited at least 15 minutes in line and then another 15 minutes waiting for 3 simple transactions to be completed. The rep I had needed to go get an override twice because she was not authorized to deal with transactions over $10K. Had I had the convenience of going to a window that dealt strictly with Business accounts, this probably wouldn't have happened. Please bring designated tellers back for business banking.
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April 2023 by Umida Khasanova
Great Team and I want to say THANK YOU personally to Jennifer - she is manager there and her colleagues: Serafima and Betty (sorry if I misspelled your names). They understood my request and made effort to eliminate mistake, which was important for me to get everything done ontime and all their advices were clear. I'm long term client of RBC and with people like them - it makes me confident that I choose that bank for the reason.Thank you so much.
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January 2023 by Reza
Actually it's THERE BC NOT RBC. Lack of knowledge & poor customer service who ever left there home became a bank teller. First thing you should know is, customer service is NOT a department, it's your commitment to your customers.
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January 2023 by kimia Nalchi
I mean, the headquarters gotta really look into the management of this location.Long wait, nit really helpful staff, also not knowledgeable at all.This is not only my experience but people around me as well.
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January 2023 by Mehran Yazdizadeh
could not be more chaos and disorganized. The whole system is a ...... , litterally nothing is done right. The manager, tyler I guess is his name, cannot even manage the simplest things. Even their operating hours is wrong in their google account. Tellers are nice and polite though, however cannot do simple things without mistakes.
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November 2022 by Byung Gab Lee
I used ATM m/c. Good.Very good parking place.I have meeting times at appointment after 1 weeklater.Good banking service.
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September 2022 by Daniel
First time here at this RBC branch and I was helped with great services. Parmida the teller was diligent, professional, super polite and super helpful to all my questions and requests. I cannot ask for more and you have given me a superb first impression with delight, thank you so much!
