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February 2024 by Jeannette
We purchased 4 bed frames snd mattresses with the assistance of Andrea at the Coquitlam location. Despite it being a very busy day at ScanDesigns the day we went, Andrea was attentive and helpful without being pushy. Andrea has been very quick to answer questions also, following our purchase.We appreciated all the good customer service that we have received, right from Andrea to the manager to the warehouse staff that were exceptional in fitting all of our furniture (squeezed carefully) into our rental van.
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February 2024 by Sylvia JeepGirl
Jennifer Song was very professional and pleasant to deal with. Helped us find our perfect sectional.
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February 2024 by John K
Was assisted by Paul. Very knowledgeable and professional. Didn't make us feel like we have to buy anything unlike other sales reps. The whole buying/delivery/installation process was smooth. Was able to answer all of our questions and provided recommendations. Furniture itself was good quality and relatively good pricing. If you visit the store, look for Paul.
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February 2024 by Peter Cross
We bought pieces for our home from Scan Design. Ellen was amazing. Working with us to ensure that things were exactly as we wanted them. After delivery there was a small issue, Ellen again setup in home service to correct the issue and now everything is perfect. Can't thank them enough. Great service and product.
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February 2024 by James Roberts
I just bought a recliner for my father here. They have a really good selection for people of different sizes and with different needs and preferences. Anna Dudarenko was just great. I would highly recommend this store and Anna if you are looking for good quality furniture.
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February 2024 by Y Cin
Ranjit was very helpful and informative when we were shopping for a sofa. He was clear in his explanations of the protective plans, the made and origins of the various sofas. We had a good experience and were impressed with his excellent service.
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January 2024 by mahsa dibazar
Poor quality
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January 2024 by Bob Builder
We have been buying furniture here for years. Great prices and top quality.
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January 2024 by Shazeen Tejani
We recently visited ScanDesign during our search for a couch for our new home. After visiting virtually every furniture store in Metro Vancouver, we knew ScanDesign would deliver the highest quality for the best price. Lourens, the wonderful sales associate there, was so incredibly helpful, answering many questions about our prospective purchase, finding a way to be extra accommodating when we had to return the day after for our purchase, communicating the options available to us, and just being so kind and patient. Ultimately, Lourens helped us get the custom couch of our dreams and we are so so excited for its delivery in a few months!
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December 2023 by ray lee
if you enjoy atrocious customer service from Brandi and have a enjoy being lied to, this is the store for you!!
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December 2023 by Jyeshii L.
I would recommend against coming here for any furniture needs. Every staff member provides a different story when asked about details about a piece. When spending hundreds or thousands of dollars, I'd like to ensure things are perfect. Instead I am given attitude asking "why would you press on a table like that?" Why wouldn't I? Im spending the money and once it leaves your store, you won't be responsible for it. The attitude and service provided here is atrocious. We were promised a certain amount of discount over the phone but once they've gotten you in the store, it's an entirely different story.
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December 2023 by Firouzeh Davoodi
Wonderful staff, beautiful design, no Quality.I purchased dining chairs and initially loved the design—they added a beautiful touch to my dining room. However, after about a year, I noticed they started ripping. When I inquired with the store, they told me , they weren't actually leather and they have limited life, despite my assumption. While the staff was nice and polite, and the design was appealing, the lack of accurate information and the quality of the chairs left much to be desired. It's essential for future customers to be aware of the material to make informed decisions.
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December 2023 by Megan Loiacono
Was super excited to get our table only to find right when we took it out of the box that there were chips already taken out of it. They do not offer free shipping so we had to organize to pick it up and not worth the hassle again to return it.
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December 2023 by Mette Kuhr
Ellen was very helpful. She gave good advice and was very knowledgeable. We would recommend her to anyone.
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December 2023 by Beverley Fisher
On a quest to replace my dining room suite, I pop into ScanDesigns and met Lourens. He warmly welcomed me to the store and we quickly established a good rapport. As we walked around looking and discussing the pieces, it became clearer to me what would suit my space. Lourens listens and takes the time to understand the customer's vision. Also, having Lourens expertise and knowledge all adds value to the purchase. Lourens is an asset to ScanDesigns. Thank you Lourens for a wonderful experience!