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September 2023 by MC-7 Adventures
Probably the best run full service gas station in Metro..fast friendly and a car wash that gets it done! Bravo!!
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September 2023 by M Djoka
"I always have a great experience at the Shell gas station, especially thanks to the wonderful employee who works there. The elderly gentleman is incredibly kind and helpful, making my visits enjoyable every time. I appreciate his assistance and friendly nature. The service at this station is top-notch, and I always leave feeling satisfied. Highly recommended!"
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June 2023 by Manal Nassar
Me and my family received such a nice service from the gas station. My husband was filling up the gas while me and my daughters were getting snacks from the store and the customer service was so nice. Lougheed Hwy location, i would like to say thank you to Navid for the help and great customer service.
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June 2023 by Hamza El Hrichi
I had a very hard day and had to stay on the phone to handle a lot of things at the same time that i needed to fill up my car and i was lucky to find this very nice station attendant called navid who offered to help me. I was already super stressed, but thanks to his help it was manageable and i didn’t get overwhelmed. Nice customer service.
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June 2023 by Houtan Ghane
The person on cash terminal working on June 22,2023 at 3:18pm promoted a free item to me with a purchase of a car wash and after paying I realized my bill was too high. Doubled checked my receipt and they charged me extra for what they said was free so I went back to get that refunded.But here’s the worst part. The cashier was trying to get me to not refund the the extra charge saying “it’s only $1.20”. Clearly he was aware of his actions and they were intentional. This is not how you conduct business.Moral of story: Double check your receipts
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June 2023 by Nivia Dyal
Never had trouble with the day staff abdul. Abdul has given me good customer service when im coming into the shell gas station. Been coming here approximately 1.5 years since and never I had a problem with the service here with him. Whether I'm taking long to decide what to buy or contemplating how much gas to put since gas prices are rocket high. No matter how stress or exhausted I am he knows how to treat a person how they wanna be treated or spoken to. GREAT team member you have! Keep it up! ?I just hope your company can train the night staff to be alittle more friendly and treat customers properly with some bit of respect. Night service isn't the best at all after midnights.
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June 2023 by Sudarshani Dyal
I am a regular customer and for the past months that I have been supporting this gas station, there is a staff by the name of Navid has been giving me great service. Many days in the hot sun I wouldn’t even want to step out my car and fortunately Navid will be available to help during the day. I will forever give him 1000/10!!! My five stars are also for him? Currently I have a day job and night job. Also I’d like to make a report on the night staffs, I have a habit filling my tank in the nights to cut my daily gas errands and unfortunately no one will be there at the pumps during the night. If Navid was there he’d be the first to assist me, I’m sure!
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June 2023 by Gbadamosi Arike
Your service is marvellous, and your customer service experience I had with your attendant helping me with my car is really good, Keep up been customer friendly and Navid keep up the good work
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April 2023 by Pocket Puff
quite literally the worst customer service experience i’ve ever had. i was just off a shift that ended at midnight and i really needed nyquil for my sick partner, as well as gas. i walk up to the box for overnight service and right off the bat the lady working there isn’t even using it properly (she didn’t use the intercom so you could barely hear her). this is how the conversation goes:me: do you have nyquil?her: what?me: nyquilher: what?me: *louder* nyquilher: what’s that?me: medicineher: (without moving from her spot) no we don’tme: are you sure? can you check please?her: nome: why not? i can’t come into the store and look myself because its nighther: we have renovations and most of our stock is goneme: (seeing no renovations in the store at all but rather it looked like a bunch of new stock being placed on already pretty full shelves) i can see into the store, it looks fully stocked on everything else, can you please just checkher: no have a good night. (proceeds to close the box so i can’t even buy gas, i needed to use tap and couldn’t pay at the pump)i had to drive to 3 other gas stations (most closed) and i can’t believe i even made it with how little gas i had. it was so unacceptable, she didn’t even know what product I was talking about so how would she know for sure they don’t have it? it was so lazy and she was the most useless employee i’ve ever encountered, especially in a time of need, i am so livid i probably won’t ever come back here. i hope she sees this and feels bad, honestly.
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April 2023 by Sidney Parker
quite literally the worst customer service experience i’ve ever had. i was just off a shift that ended at midnight and i really needed nyquil for my sick partner, as well as gas. i walk up to the box for overnight service and right off the bat the lady working there isn’t even using it properly (she didn’t use the intercom so you could barely hear her). this is how the conversation goes:me: do you have nyquil?her: what?me: nyquilher: what?me: *louder* nyquilher: what’s that?me: medicineher: (without moving from her spot) no we don’tme: are you sure? can you check please?her: nome: why not? i can’t come into the store and look myself because its nighther: we have renovations and most of our stock is goneme: (seeing no renovations in the store at all but rather it looked like a bunch of new stock being placed on already pretty full shelves) i can see into the store, it looks fully stocked on everything else, can you please just checkher: no have a good night. (proceeds to close the box so i can’t even buy gas, i needed to use tap and couldn’t pay at the pump)i had to drive to 3 other gas stations (most closed) and i can’t believe i even made it with how little gas i had. it was so unacceptable, she didn’t even know what product I was talking about so how would she know for sure they don’t have it? it was so lazy and she was the most useless employee i’ve ever encountered, especially in a time of need, i am so livid i probably won’t ever come back here. i hope she sees this and feels bad, honestly.
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March 2023 by MalibuG
Friendly staff in an out if not busy heard that the bank machine goes out from time to tim but overall good place also had a car wash there that is not that bad
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February 2023 by Taz e Bear
Your in Coquitlam now so all stations are full serve. That being said it is service with a smile. Had good service inside and out many times even checked the oil and cleaned my window. Wow haven't seen that in many years. The attendant even reminded me about my BCAA card I forgot we can all use the extra 3 cents off a litre.
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February 2023 by Alice Ng
After a long drive from inland，filled up the tank and carwash, but my request to use the washroom was deniedbecause washroom is closed at night although the station opens 24 hrs....... ridiculous and annoyed.... should have gone to another gas station
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November 2022 by Nico
Touchless car wash, gets some dirt off but still leaves a decent amount on the car. I tried the "Ultimate" car wash to test and I think you would get similar results by just pressure washing it without any soap. Not worth the money.
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October 2022 by Natalya and Winston
Convenient, service is good ......?
