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February 2024 by Bryan H.W. Kim
Car gets washed okay! Price has been increasing. Dont expect your car to clean 100%. Probably close to 80 percent clean. Good enough.
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February 2024 by Jose Quervo
Always a great wash here!!
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February 2024 by Chris Roseweir
Been using their service for years. Never expected a hand wash level detail but I did not expect them to damage my vehicle.Last week I went through and my 6 month old truck got scratched from front to back down both sides. Spoke with the staff members immediately after and they indicated I need to fill out an incident report which I did, right then and there. They told me that the manager would contact me in the morning to review.That was a full week ago, and they've not followed their own protocol. I have tried calling but cannot get ahold of anyone.It's a shame to say after years of using their service for all my family vehicles, I can no longer say I'd ever use the wash again, nor would I refer anyone. In fact I highly recommend not using their service as they do not stand behind their own products and processes.Taking ownership of your facility damaging my vehicle would have been as simple as taking ownership for the screwup that happened by your machines.Incredibly disappointed.
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February 2024 by Lawrence Kriese
I just wanted to use their vacuum. They have nothing but auto wash; do not take cash and my vehicle with its rooftop tent would not fit with no "official" escape route designed into their one way access. Lucky I am creative and managed to get out by going backwards in one lane into a side exit
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February 2024 by Anton Gerasimov
I've been a loyal customer since they first opened. However, I've noticed a significant decline in the wash quality over the past couple of years, coinciding with a notable increase in price. It's hard to make sense of the logic behind this trend.
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February 2024 by Brendon Sharma
This car wash turned my service away because my truck was messy. Nothing in my truck bed either. Why donyou have a high tech car wash and you can't even run trucks through? So pointless, car wash attend was also rude. Took my truck to a different car wash and they just laughed after I told them about my experience here.
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January 2024 by Sunny Malhi
Didn't clean the back of the vehicle at all. Won't be returning. Horrible.I read your reply. Then why not make that clear from the get go so I don't waste my money. I would like a refund back.
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January 2024 by Michael LeBeau
Went in for a wash when the car was pretty dirty after a road trip. Didn't really come fully clean (just needed a bit of extra time to get grime out of the slightly harder to reach spots - I'm sure a quick run through would have taken care of it). I didn't notice that it didn't come fully clean because I was unaware of the protocol of needing to check the car immediately after. I did leave the location to go over to the local charging station a couple of hundred meters away. While there, I noticed that it was still dirty in a few spots, so went back to the wash after to ask about protocol for this. The attendant barked at me for not asking right away and alleging that I could have gone for a big drive and got it dirty again saying things like "how do I know it's not from driving?" and other nonsense allegations. I mentioned that I was only a short distance away and had proof, but he wasn't interested and told me to speak to management about a rewash. I, truthfully, wasn't THAT concerned about a rewash - but did want to know the protocol for a car that wasn't clean after spending $30 on a wash. I was more disappointed by the allegations and bad attitude than anything else.I did reach out to management the next day and was told that they wanted to "make it right" and asked for pictures. I sent them and have had radio silence since. I did follow up before writing this review, as I feel that that's fair - let something be addressed and have an opportunity to make it better, right? Still no response, so I think that it's important to let people know that the product here is very expensive and often doesn't achieve the intended results and that, moreso, the customer service is severely lacking. A real disappointment - I had hoped for much, much better.
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January 2024 by Arjun Tyagi
Overall I’ve had good experiences here. It’s a bit pricey for the service but what isn’t expensive these days. I would like to set the record straight from some of the below negative reviews I’m reading which seem pretty unreasonable to me. I don’t know what people are expecting from an automatic car wash in terms of quality of clean and they likely haven’t gone to an actual detailer ever or in the last 15 years, but first of all most detail shops aren’t open 24/7 nor do they do a full car wash for $20-$32 (not talking about interior cleaning at all in this cost of course and depending on what package you choose).Generally speaking at a detailer you’re looking at $45-$50+ minimum for an exterior wash and waiting 30-45 mins (20 mins best case scenario with no one in line). Sure the detailer would generally do a better job but you can’t compare these two experiences in time or cost. At Shine Auto wash you’re generally in/out in 5-7 mins including your time purchasing the wash at the terminal.In my experience if my car is dirty and I get the platinum top end wash for $32 it gets it to 8.5-9/10 clean, I always bring a damp rag to park off to the side and clean the vehicle once complete or wipe it down as soon as I’m home to hit the tricky spots around the license plate, door handles, wheels or etc for 3-4 mins.Overall it does a pretty good job. I frequent this place at least 2-3 times a month between my families 3 vehicles and they’re always open rain, shine, or snow.My recommendation if any would be to offer some type of yearly or monthly packages. Perhaps a buy 10 washes get 1 free or something to incentivize more washes for regular customers, a yearly membership or similar, or just lowering the platinum wash down to $25 max. I know a lot of friends who would consider washing their vehicle more often here if it was a bit cheaper.The token vacuum stalls across the street are great too and no complaints of the time allotment for the $3, only ask would be to have tap/pay friendly terminals at the vacuums so you don’t need to buy the token coins.
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January 2024 by Waleed Al-sallami
Vey nice staff and helpful,
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January 2024 by Richard Shatto
Best and longest tunnel car wash in Metro Vancouver. Loads of options. Seldom any lineups with several well designed payment kiosks. My car always comes out clean.
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January 2024 by Jose Ferrer
This place is a joke. Save your money and just pay for actual detailing or quick hand car wash or go to a touchless car wash with pressure washing.Despite paying $35 for the top of the line wash (The Works), this still didn’t even clean my car and still left some areas as if it were untouched. What a waste of money. If I could I would give this place 0 stars.
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December 2023 by Alireza Ashrafi Zanjani
This was one of my worst experiences at a car wash in BC, poor wash, poor vacuum and…. Although I chose platinum
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December 2023 by Gary M
Manager was very customer service focus, if you have a problem he will do his best to help you. Great place for a car wash and vacuum.
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December 2023 by Daniel Song
Car came out much cleaner than any touchelss I've been too and didn't leave any scratches marks or swirls so I personally wouldn't worry about that. Pretty good for the price.
