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January 2024 by Lori M.
The staff in the pharmacy are the most unfriendly pharmacy staff I've ever dealt with. Make you feel like you're putting them out when you ask questions or need something. Not impressed!
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December 2023 by Emma Scarlett
Old lady who works the post office is incredibly rude. Went in to get a passport photo done and the lady was no help and said they can't do it today. When I asked if I should come back tomorrow I was met with attitude," you know you can just go to another shoppers right?" Well the whole point of going to this location is because it's close to home.The cashier manager up front was just as rude and unpleasant. It would do this company good to have their staff take a course on customer service. I'd be ashamed to have them represent my company.
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December 2023 by Ry B
Horrible customer service from checkout manager and lady working at the post office. Post office says it was meant to open at 9am and it still wasn’t open by 9:30am, when we enquired about obtaining passport photos we were told they couldn’t do it and the person who does them wasn’t in and we can just go to another shoppers. When we asked when they would be in we got told Tuesday, then also got told midday today by someone else. Seems like no one knows what’s going on and they don’t seem to care. Maybe this location needs to set hours for when passport photos are available so people don’t waste their time and have to deal with this horrendous customer service.
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November 2023 by Brenna S
I’ve been living in this area for over 20 years and I’ve never experienced such horrible customer service at the pharmacy before. You staff is the most laziest staff I’ve experienced specially the evening ones and the most recent hires. They are rude and it brews from a weird control issues that they have with customers if you don’t like serving the clientele in Coquitlam strongly suggest to work in a environment that you feel the most comfortable in. Maybe the onus is on the owner stop hiring people for minimum pay because your service has gone downhill and I will be moving my families prescriptions elsewhere. I accepted paying phenomenal dispensing fees when the service was great but not anymore. After reading all the reviews from shoppers you still don’t care to change. It truly shows how much you care for your customers. The only reason you have a clientele is because of the convenience of its location not the service. Pharmacy only!!
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November 2023 by Jay Jay
Shoppers customer care says they are reviewing the complaints about this store, but clearly they are not, as the service is getting worse and worse. Who cares about customers, when all they care about is the money.
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August 2023 by JunYeop Kim
I bought some skin care products here. There was an amazing staff, Krista(or Crystal?), who was helping me get a suitable item for my skin.To be honest, I don’t usually reviewed any places I visited because it takes more than minutes due to my bad English. However, her nice, and kind service was outstanding so that I had to mention it. She made my day!Thank you, again.
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July 2023 by Lisa Bertoia
Pharmacy is terrible. The Prescriptions are never ready on time and the Staff are super unfriendly and seem annoyed that they have to assist you.
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July 2023 by Aaa
Ive been regularly shopping here since I moved to the area last August. There is such a huge shift in how the staff act in our interactions the last little while. I can't say I feel really welcomed anymore. I overheard staff complaining about others on several occasions, perhaps a supervisor or management. It's unprofessional to even have these convos in sight of customers?? The staff don't seem happy at all recently!And the Pharmacy has always been really rude. I get my scripts elsewhere. I loved the rest of the store which made me a regular here.
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July 2023 by Kevin King
Worst pharmacy I’ve ever used. They make a lot of mistakes, never have enough medication and always need a reminder phone call after my doctor sends them my prescription order. Now one of my medications that my doctor prescribed, which was to be waiting for me to refill at a later date is missing from my refill page. Sorry but that’s the last straw I’m going back to my old pharmacy, you guys are a train wreck!
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June 2023 by Ross Johnson
Pharmacy is not good. Often not ready when they promised. My insulin is beyond manufactures best before date long before they allow refill. Mis counting of tablets on two occasions.
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May 2023 by John
Clueless people working in the post office. Hire better people. Train them better. You can do better Shoppers. Avoid this place unless you're bringing an Amazon return.
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April 2023 by Steven Eng
Take your pharmacy business elsewhere. The pharmacist rudely lectured my pregnant wife over the details of her prescription. How the hell is my wife supposed to know what the doctor should have put on the prescription, and why the hell is the pharmacist taking it out on a pregnant woman?!? Pharmacies are everywhere and you don’t need to subject yourself to this. Stay away.
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March 2023 by Rob C
Cheaper to buy most products next-door at no frills.The wait time is also often slow or delayed, even when I’ve said “I can pick up in a few days”, there’s still been an additional 10-20 minute wait for them to find it.I love the late hours of this store. Self check out works great if you don’t need to buy lottery tickets. I like the post office here. I like that there’s a selection of current video games and electronics, including Apple products./ chargers. I like the seasonal decorations for sale.The store is usually clean and well-stocked.
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March 2023 by Catherine Peric
From Pharmacy to the Cosmetics, they are outstanding. I always feel like they are looking out for my best interests and they take the time to explain even when I know they are busy. The staff are friendly and knowledgable which make it a very nice experience. I highly recommend this Shoppers.
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February 2023 by Lori Malcom
Horrible experience at this pharmacy every single time. I have been coming here every two weeks for the past three months to pick up blister packs for my client and every single time there’s a problem. Either they aren’t done on time or they’re lost. One time I even received a phone call that my prescriptions were ready to be picked up but when I arrived, they weren’t filled yet. Wish I could give a zero star rating. I am transferring all prescriptions to another pharmacy.
