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January 2024 by Priscilla S
The only reason to come here is the great beauty/cosmetics section and the items it carries throughout the store (great points redemption system that is independent of how this store is run). Their beauty section has almost every brand, which a lot of other Shoppers beauty sections lack. But the management and service in general for this location for the remainder of this store is strange and has some really inconvenient and non sensible policy rules. Recently, we got a few Christmas cards, I checked out, and realized I had bought one of the same ones at the nearby Superstore, so I went to return or exchange it. Both customer service girls working the till said they are non refundable and management told them not even an exchange was permitted. I went to exchange it just within 10 minutes, so that was weird. I went to return the Christmas card at the location closer to Shaughnessy in PoCo, and it was easily done by the first staff I asked. And their card selection had more, so I bought from there instead. Another situation I had about a year ago: I wanted to return something, went to one of the staff and they told me to do it with a beauty staff. Then I went to the beauty staff and they told me I had to do it with the other Shoppers staff.
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January 2024 by Eva L L
A pretty standard Shoppers. What set them apart was that they were open on Christmas Day! We were traveling and visiting family and realized we had forgotten some essentials. Every store we visited in the area was closed except for them.
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December 2023 by Ali Haghighatjoo
I tried this store for the past few years n I always get the best service ever specially from Samar in beauty department that she knows how to treat clients with knowledge n professionalism. Keep up the good work n I highly recommend to deal with her.
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November 2023 by Claire
Thanks for the lady here im in emergency room now! she said she cannot give me medication because the test that they have for uti “does not matter”, which other shopper drugs run the test and give out medications
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November 2023 by Derek Lindsay
5 Pharmacists, 3 beauty technicians, 1 associate working the till and floor. I don't ask for help often, I needed you this time. The 4 self checkout machines don't appear to be useful enough to not have the extra body walking around, somethings you just can't automate..Also.. everytime I come here, the security guard is standing at the beauty desk at the front door flirting with the saleswomen, is your job not to stand at the exit?? Maybe walk around a bit? To not face the corner of a wall your entire shift?? Such a creep, hope your wife sees this
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September 2023 by Barry Kroeker
How can loblaws, who owns shopper’s say there is no profiteering when their presidents choice cat food is $5.99 higher at shopper’s…. Than at superstore …And they won’t price match , “ only with other shopper’s stores”??…. The price fixing is alive and well in Canada
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September 2023 by Brittny M
The pharmacy assistance is extremely rude. I called to ask a question regarding a pain medication that was given to me in the hospital. I was wondering if it would be safe to take an otc medication with it. She right away asked me if I was a client on file and I said I have never filled my prescriptions at that location, my shoppers is closed. If I was shopping in store and had a question, I wouldn't need an account to ask the pharmacist a question. So I asked to talk to a pharmacist anyway and she said in the most condescending snarky tone “ya okay” then put me on hold for 15 minutes (keep in mind my call was at 930pm). I then hung up and tried a different shoppers pharmacy which answered my question in less than 2 minutes. I will definitely choose to avoid this pharmacy in the future.
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September 2023 by Anne Torniainen
The lady I was dealing with at the pharmacy counter was quite rude. She first told me I had no refills even though I have done it many times before, then told me this prescription was an antibiotic and not re-fillable. When I requested a refill on line there were no issues. I called to confirm that all was ok, she told me I asked for tablets not gel (even though the medication was the same name) and hung up the phone. Maybe she was having a bad day but hopefully I won't have to deal with her again ?
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September 2023 by Ma M
I had really bad customer service at a casher in person today.August 21, 3024, 3:34pm.The casher at counter stared at me with meaning face, no smiling, no greeting.And thermore, this woman told me"put the basket down and took all item to scanner table"that I have never told by anyone at casher before.All items are small, not big one that I needto place on table I dividialy.I paid by cash, and she smiled at next customer with greeting conversation "Hello, How are you?"What have I done to her?Or she did it because I am Asian?Or looks I don't speak English?Terrible !
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August 2023 by morgan ruff
Onetime I went in and this short lady named Tyla I think with black hair was very rude but the next time this lady named amber was very helpful nice and kind complete flip from the other lady. 1 star for the first Lady 5 stars for amber so balances to 3
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July 2023 by Rozina
I received awesome service from Shelby in the luxury makeup department. She took the time and was lovely to work with.
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May 2023 by Yogi
Thank you Betty for giving me my Covid booster shot! Happy to have protection when people around me are still getting Covid. I enjoyed our conversation. See you for the next shot. The ladies in the cosmetic department are the best!!! I drive out from Burnaby to get advice and see their happy smiling faces!! Thank you for helping me always look my best while using healthier options. I can wear lip gloss again when I don't wear my mask.
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April 2023 by Max Conrad
rude mid 20s blonde/brunette short girl in a blue outfit followed us around the entire store, then as we were leaving i heard her mumble while looking at us something along the lines of "gonna leave without paying and stealing". so unproffesional and also the reason we didnt end up buying anything was BECAUSE she was following us and making us so uncomfortable.
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March 2023 by N Pashaei
I was standing there to pay on self checkout , there was an issue with the payment, the cashier lady was talking to someone and ignoring me , I stayed there for few minutes, i decided to use other checkout, but it seems that it charged me twice. It was my first and last visit . Hope the manager sees the reviews and decides to rehire more professional staff.My visit , 02 March 2023 around 9:15-9:30 .
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March 2023 by Nobiko Nobi
I alway buy prescription medicines at Shoppers Drug Mart in Sunwood square. However, I would not buy there again. So I am really sad because feel she denied my personalty. I do not know she is a manager or supervisor. However, if she were in a position, I would like her to act as a role model for others. In addition, Shoppers should consider it.Last December, when my husband had cold, he got his prescription and my regular prescription from our family doctor and dropped it off the shoppers in Sumwood square. He got one of his medicines that day and I went to get other medicines next day. That time, I do not know how many medicines my husband ordered except my medicines. When I picked up my order at the shoppers, the pharmacist said she could not give my husband medicines because he still had some. I could not understand immediately she was talking about because I thought my husband ordered cold or cough medicines. So I asked for making sure how many medicines he ordered. He answered from inside in front of the computer that one and more away. That time, the woman who did not wearing a white robe said I could not receive my husband medicines because it was earlier to got them. Also she said “Don’t yell!”. So I said I never yelled and I explained I just asked why I could not receive medicines. I never yelled but you felt it I am sorry and I explained the pharmacist who talked with me was one and more meters away so I could not hear him clearly and it is difficult I control ed my voice after I had infarction. Then, the woman who did not wear a white robe said “Don’t yell!”. So I explained it again. Next, she threw my medicines on the counter without explaining about my medicines. After I get home, I saw my medicines. One of them was incorrect. I thought I had mistake to tell my doctor. However, I did not order the medicine over two years. If she made sure it or explained about the medicine without throwing it on the counter, it have been prevented. Also my husband has not received his medicines that he ordered that time.
