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November 2023 by a s
The pharmacy staff can be pretty rude. They ignore you and make you wait a long time before acknowledging you. Numerous times they were out of the regular dose of my medication and gave me smaller doses to make up for it which is totally fine. However, they never give me the correct amount and it ends up costing me more. It’s weird that they can’t do simple math to ensure they are refilling the proper amount of medication as indicated by the prescription on file. The other staff at the store are very friendly courteous.
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November 2023 by Jie Sun
I have to give 1 star review because every time when I waited the Consultation area, the pharmacist always had a eye contact with me, but still working on his computer, nothing to say. I would appreciate if she could 'Hey, pls wait a minute I will be there shortly or something'. But nothing, I just stand there and see them. after a few minutes, I saw a pharmacist was coming, still nothing to say with me, I said 'Excuse me?' And she pretended she didn't hear me. Then I went to the other Shoppers in Coquitlam center, and the pharmacist was the same busy on his computer. However, when I stand there, and he said 'How can I help you? So, I really hope the service in Burke mountain area can be improved. Because this thing happed every time.
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November 2023 by Cynthia Chan
Same experience as David Levett. If I could give zero stars I would. I ended up leaving and canceling my Covid and flu vaccination appointment. There were at least 5 employees behind the pharmacy counter ,none of which acknowledged I was waiting. Plenty of other places to get it done.
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November 2023 by Donya Rad
Jasmine in the beauty department is always so kind and helpful to my mom, Maryam, when she comes in. She helps her find all her products and even recommends new products she’s loved. Also gives her coupons.
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September 2023 by Em
Came here to buy some 3.25% milk today. Whoever was our cashier today was very friendly ?
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June 2023 by Bety Salari
Great cosmetic department service in this location ?. They are very helpful and honest ?
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May 2023 by 300% Werks Metal Fabrication
This Shoppers is very conveniently located at Burke Mountain, minutes walk from my place. The Pharmacy team is very knowledgeable and always provides great insights, and an overall pleasurable experience.
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March 2023 by Laura O'C
DON'T bother going to the pharmacy. Incompetent employees. After numerous bad experiences we've stopped going. I'd rather drive further to the Pharmasave in PoCo than deal with their ignorance anymore. Floor staff are wonderful though!
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March 2023 by Mark Sorial
Terrible customer service. They rely on the fact that they are the only pharmacy in Burke Mountain and treat people like you know what.
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January 2023 by David Levett
I had a covid vacc appointment for 12:30 and waited around for 15 minutes and saw the pharmacist make eye contact with me. Not once did she acknowledge my presence and only after 15 minutes when I mentioned i had an appointment did she finally speak with me. I understand she may have been busy but would have appreciated a "hello i'll be right with you"While i'm here this shoppers has crazy expensive pricing and is sorely lacking in the grocery department for being the only place on the mountain to get food.
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October 2022 by Tommy Zhang
Very rude staff in the pharmacist area (behind the counter) on Oct 18th at around 6:30 PM. My 7yr old son was taking the flu short through walk-in process. We stood beside the counter where the walk-in sign is located when the Asian male pharmacist rudely asked us to back up to the distancing dots on the floor, without any courteous addressing or words before speaking, like "Excuse me, Sir, Can you/ May you or Thank you etc" are never in his vocabulary. Never met a staff as rude as such in any Pharmacies in BC. Would never go to this pharmacy again!
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October 2022 by Tong C.
I had a flu shot appointment at 10.30 am. As per requirement, I arrived 15 min early. The pharmacist would not attend to me. I was told to walk around and come back at 10.30 exactly. There was no other patient around. She also turned away a walk in patient who did not know how to make an online appointment. Again there was no one else in the line. Unfriendly and unhelpful.
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September 2022 by Andrew
Everytime I get a prescription filled they say they are to busy and will take a day or 2. Last time they forgot to fill it when I came after a day. The dispensing fees are higher than recommended and they do not provide a timely service. London drugs is more competent to deliver (on time, and within recommended fees) and this location should have another pharmacy instead.
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September 2022 by Mrs. Nelson
Pharmacy staff are determined to embarrass you and watch you sit in shame. I have no idea why they are so rude and impatient , cocky even. I get anxiety picking up my anxiety meds - honestly!This last one is worth the read.TEXT -‘ Your prescription is ready for pick up! Come to Shoppers Pharmacy … ‘Great! I walk in .. ???? Hi I’m here for my refill via : your text system reminder that it’s ready.Rude Staff -“ You don’t have any refills left here for your anti-whatever.” (Omg did he just say that.. ????)Me- ‘Hmm well that’s odd b/c you sent me this text saying come get it, it’s ready?’ So seeing how I am in fact out of my medicine .. it would seem appropriate that you’d have my refill. I’ve been coming here 6 years now you must remember me.’Rude Staff Guy - ‘So you’ve been here before?’Me - ???????????? throat clears… ummm yes. Yes I have.Rude guy - I-don’t see you - birthday?Me ???? Feb 1981 … same meds 14 years .. why is this so difficult?Rude guy - yah your out of refills. Call your dr get some so we can get it done.Me Yes Sir ! Right away ! WAIT - you messaged me saying it’s READY. Why did you do that?Rude guy - You decided to join our automated system. The systems are not flawless they’re imperfect. From time to time they’ll send these messages you need to correct this on your end I can’t help you many further. When you choose a computer to send you reminders, and not just call in that’s on you not us.Wow ????I call my dr. There we’re 3 refills , faxed. Sitting in the “todo” pile on this jerk’s todo list.GOODBYE SHOPPERS PHARMACY BURKE MOUNTAIN! Your staffing needs a tune up.Ps I now see a personal pharmacist at the Medicine Shoppe beside Save on Foods.
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September 2022 by Akki Pat
Good Customer Service, Always happy to help
