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February 2025 by jackie spears
A disappointing experience due to poor management and unprofessional, judgmental ownership. Lacks the professionalism and respect expected in a business setting.Will definitely never be visiting this location or franchise of Telus ever again. Will take my business elsewhere where I'm respected and not belittled and condescended by upper management.
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February 2025 by Burton Webber
They were super friendly and a great help when it came to explaining everything and how all the plans work all in all excellent service would definitely recommend
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January 2025 by Jason -s youn Kim
Very kind and detail explanation
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November 2024 by 김귀향
Very satisfied
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October 2024 by Chris K
I'm not sure how this location has such high reviews. Both me and my partner went in for a pixel 7, and was told we basically had to get a pixel 8 if we wanted to walk away with a phone plan.
My pixel has not worked properly from the get go, lagging, glitchy, but then 6 months into owning it, it is no longer able to connect to wifi. At all. This location was absolutely no help, and told me to call google. I was told by google that my phone is eligible for a replacement as many aspects of it don't work well (or at all) but that they were not able to ship it to my location (?) they then told me to go to my plan carrier and seek assistance there.
I called this location, they told me to call Telus mobility. I called them, they told me to go to the store. Long story short, I've been without the use of wifi since August 1st, and have not been able to update any apps - 44 pending updates to be exact.
They sell you plans with massive amounts of data, but then you are forced to use it all to have the phone function as a normal smart phone.
The worst part is the coverage in my house is terrible, so I have a 5G phone that loads things about as fast as my iPhone 4 did, in my own home. Absolutely a joke. My warranty is valid until April, but I'm worried I will be spun in circles until that is expired as well.
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April 2024 by L O'Grady (Lorna Gemstone Jewelry)
Had a great experience with the Telus representative at Open Connection on Lonsdale. She was very knowledgeable, worked very quickly and gave us recommendations. I will definitely go back for my next iPhone purchase and accessories. Thank you!
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April 2024 by Greg Dennis
Good experience. ZAREEF was super friendly and informative ???
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April 2024 by Aaron Kainth
Zareef is very helpful and kind a individual
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April 2024 by Natasha Dimitrijevic
Great service by Zareef. Very helpful and willing to try to find me a better deal. He did that extra mile. Thank you
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March 2024 by jadyn vance
Priyanka was so helpful and professional. She is very sweet answered all my questions with confidence if you are heading to telus ask for her to help you out!
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March 2024 by 조명자
I visited after making a reservation to purchase and activate a mobile phone device with my children. Alex conducted the process, and I was satisfied with the calm and friendly explanations and quick processing speed.
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March 2024 by andre bleim
Great service!!
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March 2024 by Andrea
I had a great experience getting a new phone today from Zareef Houston!
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March 2024 by kelly mccutchon
Great guy excellent problem solvingskillsThinks outside the box great service thanks kelly
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March 2024 by chung kevin
It was very nice and fast. I highly recommend this place
