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November 2023 by M Iy
I visited Trail Appliances in Coquitlam and was immediately assisted by Azita who was busy with another customer but came by and checked up on me while I was browsing the store. Farzad the manager also came by and gave me some helpful tips on the appliances I needed.Both of them were super helpful and attentive and gave me a good deal on my purchaseAwaiting delivery and installation!
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November 2023 by Terry Batt
Mick, the sales person, was very helpful in helping us purchase our new upright freezer. And the delivery guys were efficient and helpful, too. The only down-side was how long we had to wait for it.
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November 2023 by june kwan
Azita was super helpful when we were there to pick out a new oven - We tried Coast first however after having horrible service there we went to Trail - we had all of our questions answered and when we were making our decision and Azita was super intuitive and stepped away so we could speak freely amongst ourselves . Highly recommend Trail
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November 2023 by Ray Clauson
Mick Muljiani at the Coquitlam store was very helpful and very knowledgeable in helping me select and purchase a new dishwasher. No pressure, just helpful advise. He also arranged with a plumber to have it installed asap.
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November 2023 by David Carey
Mick Muljiani was very helpful when our current fridge failed and we had to purchase another one quickly. He was very informative and answered the pros and cons questions of each make honestly. He was a wealth of information. He managed to obtain a quick delivery for us which was much appreciated. A few days later I called him with a question unrelated to our fridge purchase (washer and dryer) and his response lead to a very favorable outcome at a good price. I have already recommended him to our son and daughter-in-law!
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November 2023 by Reid Sparling
Mick helped me figure out exactly what I needed and could do within the spaces I had available for a Fridge, Microwave, and Washer/Dryer. He was very knowledgeable and gave it to me straight, which I value immensely. There were a couple small hiccups during installation, but both the install team and admin team were on top of everything and came back a couple days later to complete everything perfectly. I definitely recommend Trail!
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November 2023 by Lawrence Mannette
Not too impressed.Took over 2 weeks to get in stock goods from Richmond to Coquitlam . I inquired politely when I dropped by store as to the status of my one $399 Whirlpool over the range microwave.Had to pay ahead on line first via credit card.Salesman gave me attitude right away but it became obvious he forgot to order in locally.I know this only because I overheard the conversation.He never said so and passed it on to someone else.Strange stuff for what I thought would be a straight forward transaction.Wanted to support a local business but they lost my trust.Never buy there again.Too convaluted.
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November 2023 by Keturah Walton
TC was super helpful. He answered all my questions and was super quick on getting everything set up for delivery. He even did his best to get my order delivered earlier. The delivery guys were also friendly, worked quickly and went over how they installed the unit and how to work it. They cleaned up after them selves nicely too. I highly recommend dealing with TC and Trail Appliance in Coquitlam.
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November 2023 by Matush Hodul
Took ten minutes for anybody working there to help us. Then we found out that their items listed "in stock" actually take 5 days to ship, and we still have to pay $50 for shipping. That's not what I would consider "in stock"We got our appliance at Costco instead.
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November 2023 by Jess
T.C. Kasikci from Trail Appliances Coquitlam was the best sales associate I have met compared to any other competitors such as Midland and Coast Appliances. I was looking for appliances for my new build. T.C. got to know me as a customer and he was able to help identify the appliances that would best suit me and my family’s needs. T.C.’s vast product knowledge and attention to detail sets him apart for other associates. He exceeded my expectations. He is patient, knowledgeable, and his customer service and care is outstanding. I definitely would recommend T.C. to any family member or friend. I know T.C. will take care of me throughout the process from placing my order, to the delivery and installation, so that everything is seamlessly set up for my move-in date. T.C. is a huge asset for Trail Appliances Coquitlam. He is the guy to see if you have any questions or need help in making the right purchase!
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November 2023 by elahe olfati
I had an excellent experience shopping at trail appliances in Coquitlam thanks to Ms. Azita.her knowledge and expertise in appliances were impressive.she patiently answered all my questions and helping me find the perfect appliances for my needs.also,her friendly and professional demeanour made the process much easier and enjoyable. I highly recommend Azita for anyone who seeking top-notch service at Trail appliance in Coquitlam.Thanks for your outstanding assistance.
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November 2023 by Ben Marsolais
Brian was excellent and understood our counter depth fridge challenge. The ice maker is awesome thank you for your help
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November 2023 by marjan mohammadi
Azita provided an exceptional customer service experience. Her product knowledge and warm approach made my shopping hassle-free. She went above and beyond to ensure I left satisfied with my purchase. I highly recommend Azita for her expertise and dedication.
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November 2023 by Joanne Thacker
TC really went out of his way to put together an appliance package that met both our needs and our finances. He was very helpful, professional and prompt in getting back to us! I can highly recommend his customer service.
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November 2023 by Therrien Therrien
We are so pleased that we bought our fridge from Trail Appliances. They delivered our fridge to our home and incidentally, once the fridge was unpacked, we noticed a minor dent on the right door from the factory. This is where I would like to give Trail Appliance 10 Star rating! They replaced the door within a month. We thought it would take months to get it replaced or even forgotten. But Trail Appliance; with the help of our sales rep Azita, they made sure we were another satisfied customer. Thanks Azita for your amazing service.
