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February 2024 by Lorraine K
I recently purchased a recliner from Yaletown Interiors. I found the staff to be very knowledgeable and helpful. I particularly liked the warranty this store offers. I am a very satisfied customer!
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December 2023 by Al-Riyaz Vellani
Talk about a perfect experience at a furniture store. Leigh Ann was quick to acknowledge and greet us after we walked in. A couple of questions, and she pointed us in the right direction. Through the entire time that we were exploring, she had the perfect balance of letting us just look while also being available in case we had questions or to point out other areas of the huge showroom we could look. No pressure, no feeling like she was breathing down our necks, no hawk-watching to make sure we didn't stuff a mattress or something down the front of our shirts (like that other store named after construction material!). When we finally decided, she answered any additional questions we had, and still gave us room to change our minds if we wanted. Then Rashid, the managing partner, joined us to help complete the paperwork, etc., and he was friendly and genuine. To our surprise, Rashid told us Leigh Ann had only joined them a month or so earlier! We would never have guessed, given her comfort level and the very savvy style she has.Thank you for making it so easy and comfortable! Merry Christmas to you all, and your loved ones!
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December 2023 by Hoursa Soroush
We ordered a couch on October 1st they said it will be delivered within 6-8 weeks.I had an important party going on right in 8 weeks so I wanted to make sure it will be delivered on time.They said there is nothing to be worried about and we might get it even on the 6th week.This friday it will be 10 weeks and there are still no updates.I called them and wanted to talk to the associate that helped us through the order, they said her contract is over and she is not working there anymore and they did not accept their delay and said it has nothing to do with Yaletown and it's the factory's fault.They did not even apologize!!!!Very bad customer service!!!Do not trust them with their schedule.
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November 2023 by Katherine Fitzgerald
We purchased a sofa and loveseat in October 2022 and paid an additional $439.00 for insurance. While our sales associate was lovely to work with, the company that they partner with to provide insurance, ZucoraHome, is extremely unreliable and does not respond to correspondence. This is especially frustrating considering I am looking for them to fix the discoloration that occurred from their cleaning service. It is irresponsible for Yaletown Interiors to actively sell a service that is so unreliable.Edit for reply:We appreciate you taking the time to reply, but nice try. The damage on our couch was clearly done in spots cleaned by the technician. Further, our criticism with Zucora (and you) on our review was entirely based on their failure to communicate or answer correspondence in anyway until they received public complaint.We reached out to them with a request and immediately received a canned response that clearly indicated they didn't actually read our message (much like the response you have provided here). Upon follow-up by us, they failed to contact us for 2 weeks. When we provided our negative review they contacted us within 24 hours.It shouldn't take public review for companies to reply to simple requests. Both you and Zucora have shown an utter lack of professionalism and decorum in this matter.We strongly discourage anyone who cares about customer service from shopping at Yaletown, and certainly to deny their upsell for this horrible "insurance".
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October 2023 by Oleg G
I had a wonderful experience in this store. I loved the selection of stylish and unique European furniture. Rashid shared lots of knowledge and showed all the features for different pieces of furniture. We were looking for a sectional sleeper and we had no idea how many on them can be turned into sleepers. Make sure to ask for help while shopping around. We ended up with buying bed + sectional sofa sleeper. The bed got delivered as scheduled and can't wait to get our sectional all the way from Finland.
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September 2023 by Victor Bresolin
In store service is good but after than, it falls apart.I was initially told it would be 3 to 4 weeks and here we are at week 7.3 times now I have been told it was in the warehouse and the delivery company would call me to set up a delivery date. Same story today and the woman who answered the phone only accomplished to make me angry.I see I am not the only one and wished I had looked at the reviews before dealing with them.My bad. Don't make the same mistake I did.
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August 2023 by Greg Lavis
My wife and I are repeat customers this time Debbie helped us with our leather living room suite. (We had made) love it! Sooooo stunning! ? thank you Debbie & Rashid we will return for future purchases!
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June 2023 by J Gigi
We recently visited Yaletown Interiors and had a pleasant and successful shopping experience. The atmosphere was relaxed, pressure free and, the staff was very helpful. We ran into some difficulty and confusion about delivery but Angela in customer service set things right and turned a frustrating situation into a positive experience in the end. We highly recommend Yaletown Interiors for their great selection and wonderful customer service.
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June 2023 by Danilo Sicilia
Very nice family owned business. We are so happy that this was our first stop shopping for living room furniture. There was no need to go anywhere else.We were greeted immediately by Debbie who has a great eye for design and helped find us chairs to complement the sectional we selected in the showroom. At no time did we feel rushed or pressured as we were shown several different options.When it came to fabric selection we were overwhelmed at the options and the owners of the store also joined to help us decide.We recently had our new pieces delivered. The delivery staff were on time and professional. We are thrilled with our new furniture and highly recommend Yaletown Interiors.
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April 2023 by Elizabeth Mobilio
I recently had my home renovated and was looking for new furniture including a new bedroom set. We were very happy with the customer service we received!!! Beautifully design furniture. The Owners and all staff were very professional and personal. I highly recommend Yaletown Interiors to decorate your home. I will definitely return back.Thank You for your service!!!!
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April 2023 by Patrizia Guzzo
We purchased a beautiful marble top nightstand recently and it came in perfect condition all set up for my daughter. She loves it.
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April 2023 by Nazlin Sunderji
My recent purchase of a sectional, dining room table and chairs, bar stools, and a cuddler from Yaletown Interiors was a great experience. The pieces are not only beautiful but also incredibly comfortable, earning me compliments on their appearance and coziness. As a returning customer, I have always been impressed with the exceptional quality of Yaletown Interiors' products. The service and recommendations I received were also top-notch, and everything was delivered promptly as promised. I highly recommend Yaletwon Interiors to anyone in search of new pieces for their home.
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March 2023 by Mubina Kabani
We recently purchased our dining and living room furniture from here. My family and I are very pleased with our purchases.The service was exceptional from the moment we walked into the store, from the design process, to the delivery we were very satisfied with our experience.I would highly recommend Yaletown Interiors.
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March 2023 by Jiwani Kj
I recently had the pleasure of working with the team from Yaletown Interiors Furniture Store. From the moment I entered the store, I knew I was in good hands. The staff was friendly, knowledgeable, and eager to help me find the perfect furniture for my home. The design help they provided was above and beyond anything I could have ever imagined. They guided me through every step of the process and helped me choose the perfect pieces to fit my space and style. Their attention to detail and dedication to customer service was exemplary and I am so thankful for the experience. I would highly recommend Lane Furniture Store to anyone looking to upgrade their home.
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March 2023 by Construction Coquitlam
I had a truly rewarding experience working for Yaletown Interiors. From the start, the staff and owners were very welcoming and made me feel like a respected member of their team. The owner treated all employees from different races and cultures with great respect and we were all appreciated for our value. Discrimination was not tolerated, in any circumstance or form. The customer service and sales experience I gained has been extremely valuable to this day and I am extremely grateful for the opportunities I received during my time there. The support to grow and build skills along with the inclusive work environment allowed me to thrive both professionally and personally. Overall, I would highly recommend employment with Yaletown Interiors.
