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September 2025 by Bx Pfeiffer
I came through town on my travels and I have to say their customer service is amazing. Wynnie was excellent in helping me with an issue and was just straight up awesome! next time I come through Courtenay, I'll be sure to stop by.
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July 2025 by Regan Pringle
i buy shoes maybe once a year from here so when i went in last i was amazed that the manager not only remembered that i love a shoe that hasn’t been made in two years , they re-released them and they put my name on them for when they come in. Customer recognition and appreciation is highly underrated. These interactions are why i always try and buy local.
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February 2025 by Mr. White
Stellar selection! Staff was welcoming & knowledgeable
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December 2024 by Grace Legge
This store is truly a local gem! Each time I’ve been in the staff is nothing short of incredible, always so helpful and friendly. There is such an awesome variety of merchandise to choose from, definitely a must for Christmas shopping!!
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December 2024 by Miranda Fowler
This store deserves more than 5 stars!!
Amazing customer service, greeted with a smile as soon as you walk in the door. They’re always happy to answer any questions and if they aren’t sure of the answer they always go above and beyond to find it.
Very clean and tidy store, makes shopping a breeze!
I cannot recommend this store enough. If you ever find yourself near 5th street definitely go check them out!
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December 2024 by Xandrina Gillis
If I could give this store more than 5 stars, I would!! The staff are incredibly respectful and speak to you in a kind manner. They never make you feel bad for asking questions and are beyond helpful if you need more information regarding products. They go above and beyond! The staff are truly inclusive and incredible!
I highly recommend shopping here during your next visit to downtown Courtenay!
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December 2024 by Michelle
great store, great employees.
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December 2024 by Ashlen Dobesch
Great selection of product and accessories!
The staff were all super helpful with what I needed and had great recommendations
Would definitely shop here again! its a great local store to have on 5th street
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December 2024 by Anna Rosalyn
Amazing products and great customer service
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June 2024 by Christina Roersma
Great new window look. Love it!I have already window shopped underwear for my husband!
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December 2023 by TURBO LOVER
This store has some extremely nice clothing and the customer sevice is fantastic.
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February 2023 by Equal Anderson
The workers are so rude. We ask If there's deals on shoes and they say no, then we go to the back and there's deals on shoes. They talk in a negative tone and it ruined my experience.
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February 2023 by Nancy Haley
Very nice staff asing what they can do for ne when I walked in the store
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February 2022 by Margaret Bird
Very poor return policy. I received a $35 toque for Christmas and it was too small for my head. I went back today with my grandmother to exchange it and even in perfect condition with the tags on and the same hat in the window display they wouldn’t take it back. The lady at the front said their Christmas return policy ended 2 days before and suggested I try to resell the hat online. I asked when I could come back to speak to the owner and was told the owner hardly ever comes in so I couldn’t talk to them.Overall the return policy is unfair, the front end staff were condescending, and the prices are high. I love shopping local on firth street when ever I can but I will never shop here again.
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February 2022 by Matt Pokrant
World's worst hours everybody!
