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October 2024 by doreen gingras
I have never been moved to write a review such as this in my 80 yrs. But I am motivated by the review submitted recently by the customer witnessing a staff member verbally abusing a customer. The 'young lady" who seems to be running the cash registers has some major issues...........She has been very abusive to me, yells at me and talks to me as if I have a mental problem, can't civilly answer a simple query (eg. I was asking how my points were being applied .....not complicated question, plus I am always polite and soft spoken..............I can't begin to tell you how verbally beaten I felt, when I finally got my shopping paid for and was out of there. This is not the first time........in the past year, I've gone in, to shop the flyer sales, approx a half dozen times or more and each time , this same person "helped" (NOT) and each time has escalated her abusive verbage. I'm a senior, visibly handicapped (carry a cane). I could write more, but will leave it at that. I doubt if I can bring myself to shop there again, regardless of how good the flyer sales are. (plus I have a lot of "reward point banked there) I was shaken to the core (this was Sun. Oct. 6th). This 'young lady' has been working there for a very long time. Are you not aware of her problems, which are escalating? P.S. I had to click one star in order to post this......otherwise, "not stars"
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August 2024 by Megan Liu
I had a wonderful experience with the staff here. They are very friendly and patient with my prescriptions. Would recommend!
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July 2024 by Linda MacMullen
I went to get dressing for a wound. As I walked to pay I heard an employee yelling at a lady customer and then yelled at her to get out and never come back. I was so sorry for the lady being yelled at. It really distressed my service dog in training and she laid down rather than sitting at my side.. I won’t be going back any time soon.
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May 2024 by Wen Xuan Zhao
Great store! The staff is very nice and patient with my prescriptions
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April 2024 by Brenda McCall
It is a good store
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December 2023 by B H
I had a very helpful experience with the pharmacist here. Thank you!
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November 2023 by TURBO LOVER
A nice friendly store, the customer service is always good and Sarah and Caitlyn and the rest of the crew always work hard to keep their customers happy.
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November 2023 by Lucia Lowry
The pharmacy staff has changed and we are devastated at the rudeness, mistakes on our prescriptions and unwillingness to answer questions. The previous pharmacists were lovely, helpful and always smiling. Today my husband called in asking about the Covid booster and whether it was the new version. The very rude Chinese pharmacist gave a weird answer and when my husband asked her again but in a different way, she actually snapped at him and said she didn’t have time for questions and that she explained it once already. We agreed right then and there that we’d be leaving as customers……considering the awkwardness of the location it was only the friendly and helpful previous staff who kept us going there.
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October 2023 by Kate Sacre
UPDATE from my previous 4 star review:Moved here two months ago and transferred my prescriptions from Rexall in Nanaimo to the Rexall in Courtenay on Cliffe Avenue. AVOID AT ALL COSTS. They never have medications ready even when I give them a week to get them ready and still had to wait 2 hours in the store and they got the prescription wrong so I had to go back. On my last trip I called ahead and said "Hey, I've got 4 days left on my meds, when can I come pick up my new blister packs?" They replied "We need two days". I said "Ok, I'll call back in two days", fast forward two days-- I called and low and behold it's not ready and they asked for 2 more hours to get it ready.The staff seems well meaning but management or whoever is in charge has absolutely no organizational skills or time management abilities.Only positive thing to say is Jeff was great and apologetic for what is clearly his boss's failures.
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August 2023 by Doug Mason
New store hours (2023-07-27). Store closes at 6 pm, not 8 pm as on web.
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July 2023 by david wood
Sadly good & great pharmacists move around companies too much, I moved from Superstore pharmacy to rexall due directly to the very pleasant and respectful pharmacist at rexall a year ago, I am now back at superstore pharmacy due to the current very bad pharmacist, who has no business in her job and has no respect for customers. I would have similar good reviews as others on this site except for this bad pharmacist.
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July 2023 by Lloyd Stack
Had what I needed in stock ?
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April 2023 by Alan P
A drugstore with all your prescription, beauty products, anything related to health, you'll find it here. A bit tricky driving into and out of the place from certain directions.
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March 2023 by Samuel Harper
Great pharmacy. Friendly staff and super fast
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January 2022 by dan gillespy
A very very good pharmacy and convenience store with very good hard working staff and 100% good customer service and a very clean and safe store with strict COVID-19 safety policies.
