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December 2023 by B H
Rude, condescending and unhelpful pharmacy staff. I understand staffing in a small community can be challenging but management needs to do a better job of building a good team here.
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December 2023 by Kooper2080
0/10 ABSOLUTE garbage pharmacy. Pharmacist refused to take expired prescription medication and sharps container (from insulin test needles). Every pharmacy in town takes sharps and expired medication and EVERY SITE AND GOVERNING BODY we talked to said all pharmacies in town will take them as it's part of their job. When asked why the answer was "because we don't want to and if you don't like it talk to the owner"Cue the owner coming out "yeah we don't do that, you're not a patient and we have to pay to dispose of sharps" when challenged that island health tells you to dispose of these items properly at a pharmacy as does the the College of pharmacists of British Columbia.When asked if the owner was also a pharmacist they claimed they were, when asked to produce their pharmacist license they refused.DO NOT GO HERE, completely unprofessional and Not willing to provide their pharmacist number when requested. Who knows if they even have a current license or are giving the right doses or checking for contraindications when dispensing.
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November 2023 by Soinlur
Front store staff is always rude. I understand the Courtney location has a rough clientele and they deal with a lot of chaos, however, I’ve always been polite, easygoing and kind and no matter what I always get attitude! Very disappointing.
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September 2023 by Consuela Kristianson
I called in for a prescription that I thought should be refilled. When I explained that it's twice now I've been short, she told me (Lisa) is her name that if I didn't like the way they run things to go elsewhere in the rudest voice, I suggest you find nicer help. All I said was from now on I will be counting my pills right there in front of them. I believe im aloud to do that, am i not?!I will be moving to another pharmacy. Rude!! Rude!! Rude!! Now they kicked me out of their store. Just so people know and you people at the store know, I have gone to head office over this
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August 2023 by Amanpreet Singh
I went there this morning and spent almost 250$. to buy some cerave products for a friend of mine. I asked the asian lady ( don’t know her name) who works there in beauty section and asked her for help if she can help me find these 7-8 things. She said its in that aisle and walked away. I was like wow what a poor customer service. I had hard time finding all that stuff i asked her again she stared at me said they all in this aisle u have to look for them. I was like really ? Aren’t u suppose to help me?. She was just walking around and there was only 2-3 customers at that time.NEVER GOING BACK THERE AGAIN.
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August 2023 by Jane Weiss
Wow! Booked a Travel Consultation and was absolutely thrilled with the care and attention I received. Shalisa went above and beyond to answer my questions and explain the recommended vaccines. Exceptional service and professionalism.
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July 2023 by Panda Russ
I dropped in for a prescription and had a very positive experience. The female employee behind the counter was super friendly and helpful when I thought I'd misplaced my care card. Zero complaints, very smooth transaction.
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July 2023 by Gatticus Finch
Lazy staff, close the store early pretty much every night if they can get away with it.
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June 2023 by Kim G
I had a prescription, for my 5 year old, faxed by my doctor there at 7:30pm. Clerk at the pharmacy said it would be a 45 minute wait. I was surprised that it would take so long and then she goes on to say, "if you think you can do my job better go ahead," Meanwhile the pharmacist in the back smirked at her rude remark. I hadn't even said a thing and I was definitely not impressed at her attitude. Never going back there or recommending this place to anyone!!! Only went there because it is close to the urgent care. Worst experience at a pharmacy I have EVER had. I will also let the urgent care clinic know that this pharmacy has very poor customer service, especially when it comes to URGENT care for a young child.
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June 2023 by Rutu Khunti
Brian, the pharmacist is the most knowledgeable, kind and helpful person! I visited the Courtenay location to get a medicine for my tooth pain and Brian not only listened to my problem but also took interest by asking follow up questions. I really appreciate his patience and understanding:)
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May 2023 by Adrian
They have a great selection of products prices are really good. Staff are very helpful lots of parking. Many PC products are available here.
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February 2023 by british steel
This pharmacy always does a good outstanding job and they always have a good selection of merchandise and the pharmacy team is always helpful when you need help. This is where I go to get my medication and I am always satisfied with the customer service.
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February 2023 by Jessica Strong
Went in today to buy over $100 worth of beauty products.My bestfriend was shopping as well.Felt watched and was watched like a hawk the entire time.I'm a well put together individual and normally only buy my cosmetics from sephora, but my girlfriend recommended products you guys had to me so I went in.They treat you like you are about to steal and can't even enjoy taking your time browsing.I get this location probably gets alot of theft but you guys should really know your target demographic for theives vs actual shoppers.Cosmetics is a huge money making industry and by having people watch you constantly and making you feel uncomfortable this will make you loose huge profits. They lady asked if we needed help and we told her we were fine and just browsing and she watched us constantly after that.So uncomfortable!Both my friend and I left the cosmetics we were going to buy because of this.
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December 2022 by Emma Richter-Ryan
Why tf do you have a giant light up sign that says you’re open until 12 when you close at 10?????
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October 2022 by Bob Burro
Called for the availability of a product and a very helpful guy went to check personally. Came back and said they have it and gave me the isle number where it could be found Great service.
