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December 2024 by Kel R
Ryder in the shoe department was amazing. Super awesome experience! Soooo knowledgeable and personable. He's good at what he does. I honestly don't think I've ever felt so comfortable with a sales associate before!!!!
THANK YOU!
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December 2024 by Ave
Ryder in the footwear did a grand job finding something for me that is stylish and comfortable. He needs either a bonus or a raise ASAP
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October 2024 by Jay Stewart
Shout out to Daniel in the shoe department. You were a rock star.you were helping multiple people at the same time with a fantastic attitude and enthusiasm. I sure hope your company treats you well and realizes what a asset you are to that store. Way to be the VIP of the day
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October 2024 by Tiffany Hewlin
I had the pleasure of meeting Gordie today who helped me fit a helmet and cage that has been giving me grief. He was beyond helpful, kind and I am so grateful for people like him who still genuinely care about creating a positive customer experience. Thank you!
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December 2023 by Stu Jorgensen
Awesome and efficient service!
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November 2023 by Amber Quigley
I had the best shopping experience today at the Courtenay location. I was shopping for bathing suits for a last minute vacation. The store manager asked if I needed some help, I let her know what I was looking for and she went above and beyond. She went into the back to find pieces in my size and based on the style I was looking for. It felt like a personal shopping experience and it was so appreciated! I wish I could remember her name for a specific shout out. Thank you!
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November 2023 by Eric S
Very rude defensive customer service, will not be returning
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October 2023 by matthew packard
It was decent enough. Not many shoe sizes available.
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September 2023 by karen Anderson
Good sports equipment and clean store the guy at cashier on Sunday was helpful and called for help for me to find gold equipment,
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August 2023 by Josh Piotrowski
Came in to buy a golf bag, but the staff were too busy talking to eachother to worry about helping some one. I'll just go to another store
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June 2023 by Marianka Coetzee
Most unhelpful place I have ever visited. Gave them 5 shots, was disappointed EVERY SINGLE TIME: nobody to assist, no stock, not your size, rude. Courtenay branch is pathetic.
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May 2023 by Lonnie Tkach
Today I went in to purchase a pair of workout shoes for the gym. The model I wanted (that I have previously purchased) wasn't available on the display. The customer service staff were busy helping other customers, but I was able to catch the attention of one young man once I found a couple of pairs I was interested in. His name is Kash. I was impressed with his knowledge and level of helpfulness. It turned out that, based on my shape of foot, he pursuaded me in a different direction, but he wasn't able to find the right size. Then I started to describe the type of shoe that I had previously purchased, and he was able, right away, to name the brand and model – he said that a shipment just came in that morning and that it would take a while, but he could dig around until he found my size. That's exactly what he did, which took a lot of extra effort on his part – I am really impressed. He could have avoided the extra work by pretending not to know, but instead, he went the extra mile. Kash, thank you – you will go far in this life!
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April 2023 by S/T
I"m giving this 5 stars as I had a bit of a problem today returning some hiking boots. I had no order number as I ordered on line and for some reason I had no Email with an order number. They hummed and hawed and had a couple of upper staff members come to try and figure it all out. There was no way I wanted to keep an item that did not fit me. Finally, I presume, a manager gave me a refund. Yeah! I will be ordering again online to get my right size. Thanks for making it right Sportchek and maybe an order number could be included in or on the package when you receive the item? Just an idea. The staff were friendly and polite.
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February 2023 by F.A.S. Delivery
Quite possibly the worst customer service in the valley… I will not shop here again
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January 2023 by lisa mobley
Good service.
