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October 2025 by Skip Whitfield
I purchased my 2018 Pleasureway Plateau TS in March 2025, it had a few issues all of which were taken care of by Sunwest in due course. The most serious of which seemed difficult to assess was the batteries, after a few trips up to Courtenay, Eric determined that they had issues. They were recently replaced. I have to thank Kim who stuck with me. Her due diligence was so greatly appreciated. Not only did they replace my batteries at their expense but paid for the fuel for two trips. I am so grateful to have all the pieces finally in place. I am now very confident to continue planning our trip to the 2026 Pleasureway rally in Prince Edward Island.
To Kim and crew I cannot thank you enough, your care and consideration will not be forgotten.
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August 2024 by H.T. Christopher
No problem with Sunwest in their capacity as a RV sales/Service business. However, I was disappointed to have a former staff member (Gary) use my personal email address to reach me for unsolicited business unrelated to Sunwest and RVs. Your personal information may not be safe here, and it seems like sales staff might keep your information for use outside the company so keep that in mind.
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August 2024 by Neil McLeod
We have had our, new to us, 2017 Wildwood trailer for about a month now, and have tested out both, on grid hook ups and the remote battery location operations and in good weather and poor conditions...Our salesman was Steve, and between him, the owner of the business, the finance department, and the insurance arrangements, they struck us as being very efficient, and considerate to what our needs were. The unit itself was not what we had thought we needed as it did not have a slide out and it had a Murphy bed, but it did not take us long to realize that indeed it was a considerable upgrade to what we were trading in. The unit was in extremely good order, clean, painted where needed, and everything was in working order. Staff noticed regulator gauges were suspect so they have back ordered a replacement, which we now await, the first replacement was the wrong type.....Full marks to Sunwest RV and all their staff. We will certainly be going back to them when we upgrade to a Class C in the next couple of years, and I will also recommend this company to anyone when I am out camping.
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May 2024 by Tammy Logan
Called Jesse in the parts department just this morning! He was very friendly and able to help me figure which part I needed even with my horrible description!! Trailer is fixed !
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April 2024 by Francis G
I don't normally write reviews, but the exceptional service we have received at Sunwest RV has prompted me to let others know about it. Over the past several years, we have purchased two RVs from Sunwest and their consistently outstanding service is the reason we went back. Their staff (Gary, Rik, Dave, Alberto and Kevin) have all assisted us in our purchases, providing us with valuable information regarding RVs we were considering and they gave us fair value for the RVs we were trading in. As importantly, they have continued to assist us after each sale, which in my experience is the true measure of the integrity of a business.
I would not hesitate to recommend Sunwest RV to anyone considering purchasing a new or used RV.
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March 2024 by Chris Gina
I am not one to write reviews, but in this case I must. Being a first timer in the RVing, my husband and I were very fortunate to come across Steve at Sunwest. This man is a wealth of knowledge and really cares about the person. He truly listens and takes notes of what you are saying so he can meet your needs. He has an answer for everything and if he does not, he will find it for you. What I am the most impressed with is that even though we did not buy our trailer from him as the floor plan we went with showed up at another dealership, him and Kevin (the manager) were there to guide us, direct us and answer any questions we had. Talk about customer satisfaction. This review does not do justice to the awesome experience and interaction we had with these two men.Do I recommend them??? You bet I do. Go see Steve you won’t regret it.
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December 2023 by Lorenzo Boff
Had an excellent experience with Gary trading in our trailer for a smaller newer one. Everything from the initialconversations right through the trade in and purchase was timely, friendly and professional. Gary answered all of our questions and spent the time to make sure we were educated on the new trailer before we left. All the staff were great to deal with and Gary’s attention to detail and his knowledge is what made the process so awesome. Highly recommend.
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November 2023 by MB Woollard
We had a very good experience purchasing our “new to us” trailer. Ric and Dave were extremely helpful and very thorough on the workings of our unit. They described everything in detail. We also didn’t feel pressured to buy, which is something we like and appreciate.
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November 2023 by Michael Dally
Being new to the world of Travel trailers Alison and I needed a dealership that would be approachable and helpful. Sunwest RV are that and more, they proved to be the number one choice for us. The help guidance and support from Kevin and his team has been outstanding. The after sales service has been above and beyond. I would have no hesitation in recommending Sunwest RV who will look after you with friendly professional care.
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September 2023 by Dave Head
Friendly and helpful.
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September 2023 by Randy Lahey
Called to schedule repairs to our fifth wheel and was told I would get a call back when the guy was done lunch break. He must take a really long lunch break as it's been over a week with not even a call back. Called their competition and they scheduled us, diagnosed and ordered our new parts, before even getting a call back from these guys.
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August 2023 by Rebecca Brandt
Did not like our experience inquiring about a travel trailer. No matter the credit of the person you do not need to have such a rude attitude. As a part of a business in CR I will never recommend this place and Arbutus RV will now have our business and any other clients we send. Will never recommend this place. Remember the valley is a small place and how you treat your customers represents you’re business.
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March 2023 by david birtch
responded to a Craigslist ad for an RV for sale, sent two emails asking for the price and no response. Guess they want me to shop at another dealer.
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March 2023 by Richard Hegele
We brought over our small Coachmen Clipper 9.5 over for inspection, servicing and winterizing. All work to be done was explained upfront, pricing was as stated, and extra information provided at the time of pick-up. Happy to establish this relationship locally.
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March 2023 by David Turenne
The service department was very helpful and informative about the winter servicing.
