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October 2024 by Danny Blanchard
Great selection, well laid out but the best part about this store is the general manager Zak... I wish I could give 6 stars!
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May 2024 by Maureen Broda
I called Ashley furniture store…talked to Cydnee. Due to being 2 hours away she described sofa to me on the phone and sent me photos via email. Even showed a small damaged area on floor model sofa and gave me a discount! Truthful and no unexpected discrepancy. Outstanding customer service with Cydnee at the Cranbrook store. The quality of the furniture met my expectations. The delivery team was reasonably priced and efficient.
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November 2023 by Lana von Wittgenstein
Zack, Chase and Jennalynn are the best!
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November 2023 by Erin Schulz
Wonderful service and selection
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October 2023 by Anne Gauthier
I had an outstanding experience with Cydnee at the Cranbrook store. The quality of the furniture exceeded my expectations. The delivery team was professional and efficient, ensuring my furniture arrived in perfect condition.This is why buying local is a fantastic choice!Thanks!
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October 2023 by Bighorn Blinds
Everyone was so kind and helpful. We are very happy with our purchases and the service. The prices were great.We will be back!
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June 2023 by Trena Spurr
Although the service has always been kind and accommodating. I will be not purchasing from this store or it's associating stores again. I bought a fridge last August, and have been trying to get it fixed ever since. It has been very frustrating not feeling heard or feeling like anyone even cares that this problem is still not resolved!
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April 2023 by Nikki Van Boeyen
I recently had an amazing experience at the local Ashley Furniture Homestore! I was in need of a new coffee table and the staff was incredibly helpful in helping me find the perfect one. Although inventory showed that they had one in stock, it turned out that it wasn't available. The team was very communicative and ordered it in for me, ensuring that it arrived quickly.The customer service I received was exceptional from start to finish. The staff was knowledgeable and patient, answering all of my questions and helping me find exactly what I was looking for. They even helped me coordinate pick up and set up, making the entire process seamless and stress-free.I absolutely love my new coffee table and it has truly transformed my living room. It's exactly what I was looking for and I couldn't be happier with my purchase. Overall, I highly recommend Ashley Furniture Homestore to anyone looking for high-quality furniture and exceptional customer service. Thank you so much for everything!
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January 2023 by kim babcock
Ordered and paid for a mattress. Waited 21 days called for a update to only be told it is not even ordered yet. Recieved no promised call back . Will just buy else where and get a refund
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December 2022 by Eve Renaud
Zack goes above and beyond every time we’ve gone to Ashley Furniture. Everyone at both locations are fantastic! Thank you so much.
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December 2022 by Shannon White
Did not follow thru on timing and delivery commitments, and there was a continued lack of service through the process. I was told 2 weeks for delivery (we needed the mattress for guests). I asked about delays when I bought and salesperson said that they no longer happen (that previously delays were due to covid). Two weeks later I still hadn’t heard back. When I asked for a new estimate are they said it would be a month but it was unsure. ETC….The manager did offer a refund, and ultimately compensated for the delay with a pricier mattress (no delivery), but did not make up for the huge hassle and waste of time. And I had to ask for compensation. Although the In store experience was good…I was hesitant to shop here based on other Ashley’s reviews, and won’t be back!
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November 2022 by Jiselle Olsson
Got a sectional last year that was a month later than estimated and the incorrect orientation that was ordered. Couch is comfortable, but watch out if you are one for details.
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November 2022 by TornadicIG
I wish there were a way to give 6 stars.
Between ordering a full appliance package, a full bedroom package, and a beautiful and insanely comfortable sectional sofa, I couldn't ask for any better. We have dealt with Zack, the store manager, with all of our purchases and, coming from someone with many years in all sorts of sales environments, he is an A1, top-notch salesman. From his extensive knowledge of the products they sell to the genuine effort he puts forth to ensure you walk away with the product you want, it has been a pleasure to deal with him and this location. Like other reviews have noted, lead times on products have been subject to some change; however, that is the reality of what COVID and unfortunate weather-related events have done to the supply chain. Fortunately, like with the delay to our bedroom set, the staff at Ashley provided us with and set up a loaner bed frame for the couple weeks before the arrival of our new setup. We couldn't be more thankful and more happy to deal with and recommend this location again in the future.
⭐⭐⭐⭐⭐⭐
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November 2022 by Kimberly Benson
Absolutely the worst customer service I have ever encountered. Bought an appliance, a specific one because we were assured it was in stock in the warehouse and we would have it in less than 2 weeks. 4 months later no appliance and tired of the run around trying to get updates, I got a refund and bought a fridge from a competitor and brought it home the same day. Shame on you Ashley for not having better trained staff in customer service. 2 thumbs down. I wouldn't give any stars but I had to to post this.
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November 2022 by Morley Soltys
The staff were very helpful and kind. They where there to help us.
