-
October 2024 by Janelle Montan
Beyond amazing experience here! Helpful, efficient and super accommodating. Above and beyond experience. I will be back in the future for work on my Jeep
-
September 2024 by Caroline Lupul
Worst experience of my life in dealing with a business. Joe, the only person most people deal with in person or when calling is abrupt, rude, and very very verbose.
We have found him very discourteous to us, and can go on and on and can repeat himself endlessly. Very unpleasant individual to deal with.
I am pleased with the mechanical work that was done on my vehicle, and found Ryan, the owner pleasant and knowledgeable to deal with, but will not be having my vehicle services at this location if it means I have to deal with Joe.
I will be sure to pass my experience on to any friends or people I come on contact with.
I did not demand my keys be dropped off, and that conversation was overheard by more than one employee at my car insurance company for verification.
I have never been rude to anyone, including Joe, either in person or via telephone.
What I find so distressing is that no one apologized to me for Joe's behaviour even though there have been other reviews posted about his rude behaviour in the past.
-
September 2024 by Sandy MacDonald
Going through town and the Buick had an engine light and wouldn’t accelerate. Panicked with 2 kids these guys expressed a part over and had me on my way in less then 30 mins. Thank you!!
-
August 2024 by Caroline L.
worst experience in dealing with a business in Cranbrook. Joe, the front-end person, is very very verbose, abrupt and rude to deal with...always has to interject in any conversation you attempt to have, and needs to have the last word. Will never deal with this shop again.
-
August 2024 by Christoph
Honesty is a rare commodity in this day and age. We brought our vehicle to Cranbrook Auto and the honest appraisal they gave us for our brakes will ensure that we'll bring all of our future work to this shop. Thank you so much!
-
June 2024 by Krista Moody
For the past two years, my 2014 Honda Pilot has been noisy to drive (like an airplane) and also had a bad vibration in the steering wheel. The dealership where I have maintained it since it was new couldn't figure out what was wrong. I was at my wits end, and was on the verge of selling it back to the dealership for whatever they would give me. I read the great reviews about Cranbrook Auto, and decided to give them a try, as a last ditch effort to keep this vehicle that I love. First, their customer service blew me away, and they were able to squeeze me into their busy schedule. Then, their interest and persistence in fixing my problem was outstanding. They found the problem, fixed it, and my car drives like new again! I am beyond impressed. I won’t be going anywhere else! My only regret is that I didn’t find them two years ago.
-
May 2024 by Johnny Blackwood
You can trust this shop. They found the real problem with my Jeep and saved me from spending $3000 on the wrong diagnosis from another shop.
-
February 2024 by Ghisele Twa
Time and time again this company has taken great care of me and my vehicle. They always take the time to look at all the possible problems my vehicle could be having and make sure to fix what is needed - they’re always more than fair and willing to go above and beyond. I’m extremely grateful for them and would happily recommend them to anyone in need. Thank you guys for all your great work!
-
February 2024 by Michele L
Brought in my vehicle for out of province inspection and even though it had no issues according to mechanic in other province, was told by Cranbrook Auto it would need over $4,000 in repairs!BTW it did pass out of province, with no help from your shop!! The individual working at the counter was very rude and dismissive as well. No one needs to be treated that way.
-
December 2023 by Martin Kneblewski
Brought my vehicle in for an Out of Province inspection. They were timely and discussed all future potential maintenance thoroughly. Will bring my truck back for service/repair to their shop for sure.
-
December 2023 by emily benedet
I cannot speak highly enough of this shop. They went absolutely above and beyond expectations for someone merely passing through. I had an issue with my truck (while I was moving to Saskatchewan with my cat and all my belongings in my trailer) they agreed to take a look for me. From driving me to my hotel room from the shop (and picking me up when my truck was ready), spending hours trying to diagnose the problem, reassuring me over the phone, standing by and guiding me with hooking my trailer back onto my truck before sending me on my way with a jug of DEF. They didn't take advantage of my situation rather they eased the stress of it all and I am so grateful. Thank you again.
-
December 2023 by Gavin Thomas
One of the most reputable shops in Cranbrook. Great customer service and very knowledgeable mechanics.
-
November 2023 by Laura Harding
So efficient and helpful. They are not patronizing and are willing to help you understand the problem and find a solution that works for the individual. They are priced reasonably as well.
-
November 2023 by Wendy Mckee
Excellent, honest great place
-
September 2023 by Renee Melenka
VW Tiguan issues diagnosed & fixed!When your primary and only vehicle- that is off warranty and, you haven’t used a car repair shop in a decade or longer; it’s not only stressful, it sucks! A few mths ago I found myself needing to find an automotive shop where I felt welcomed & would informed. One where I didn’t need to take a leap of faith but could rather know I would receive sincere, genuine and honest diagnostic info and quote(s).If you’re reading this and finding yourself in a similar situation or, you simply want to find an Auto-repair shop that will meet your expectations- look no further. My experience with Ryan, Jonathon and Joe has been nothing but impressive! My VW is now running as it should! And, that sick feeling that accompanies you while driving a vehicle with “codes” and an “engine light “ staring at you…it’s gone! ?Lastly, I grew up with a dad who started, grew and built a small business back in the recession of the 80’s. When you grow up seeing 1st hand the dedication, determination , the uncertainty of finances that it takes to operate a small business, that never leaves you.I can honestly say that I knew during my 1st call to C.A.R that I had found another small business that enveloped the same characteristics that I grew up with!Services: Transmission
