Fabricland in Cranbrook is a beloved fabric store that consistently provides exceptional customer service and expertise. The staff, including Kim, Tess, Danette, and others, are praised for their patience, knowledge, and excitement in helping customers, even those new to sewing. Customers appreciate the staff's willingness to share tips, tricks, and creative ideas, making the learning process less intimidating. The store's membership program and frequent sales are also highlighted as valuable benefits. Fabricland is described as having a great atmosphere and a team of helpful, good-natured employees who go above and beyond to ensure customers have a positive shopping experience, whether they visit in person or call ahead. The store is commended for its ability to cater to customers' needs, from providing guidance on fabric selection to preparing orders for out-of-town shoppers. Overall, Fabricland is portrayed as a welcoming and supportive environment for sewers of all skill levels.
I shop at Fabricland in Cranbrook about once a month and really get good service. Kim is always ready to share knowledge on any project I ask her about. There are some new staff who are also really fun and helpful.
September 2025
Danette was extremely helpful showing me options I had not even thought of which worked out beautifully to give me a cafe curtain option for my office window allowing me privacy and yet having light…she was delightful to work with on two trips two days in a row…Thank you Danette!
November 2024
Being an out of town shopper the staff have been excellent with phone orders, and always a pleasure to go into the store. The staff are the best in customer service
