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October 2024 by CeeJay Chapman
Looks super fun inside. I’m definitely gonna have to go back and explore, owner made an effort to get my loyalty program from the pet shop in another town.
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September 2024 by Sanders Nye
This store is great with knowledgeable employees and high quality food and other associated pet supplies. I would definitely stop here even if passing through and it would be a place I would go all the time if I lived there
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May 2024 by Go Boldly
OMG!! How have I not reviewed this store before? My Miley LOVES going to this store. She gets the pampering that she feels entitled to at this store and they always gush over her. They have great customer service and the staff is AMAZING. Mom gives this store 10 stars if I could and Miley gives it 2 dew claws up!!
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February 2024 by Laura Harding
Went in for a new puppy and received a beautiful gift bag with lots of helpful items. The prices are very competitive. I noticed things were cheaper than the big box stores. They have a large variety of healthy options and helpful staff.
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November 2023 by tera newton
Always amazing ❣️
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August 2023 by Chantelle King
Great selection of products. Amazing customer service!!! Thank you for carrying my dog food to my car!
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April 2023 by Jen Lawless
A HUGE thank you to Stephanie and Nicole.The backstory: My cat ran out of her favourite bedtime snack, I’m not from here.. I thought one of the stores that sold it was in Cranbrook but I was mistaken. I googled pet stores and then called The Paw Shop inquiring on the off chance that they sell it there..Stephanie, first got to work checking their suppliers and then went ahead and put in a special order of my girl’s boujee bedtime snacks. She was understanding and friendly, with top notch communication through the whole process. Not only that, the team went even further..The snacks were delayed in arriving. They were supposed to arrive on a Friday (Feb 24) but didn’t arrive until Wednesday (March 1). I was headed home to NS for a visit the following day and wouldn’t be able to go get them. They both knew I wanted my girl stocked up before leaving. So Nicole (bless her heart) made arrangements to deliver them to me in Fairmont that Wednesday evening.They even put in a couple bonus toys for my girl which was the sweetest thing.Could not have asked for a better experience. Professional, friendly, top notch communication, all around amazing. I’ve told so many people about this store and my experience.Keep up the great work team, it’s so appreciated!
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April 2023 by Brian Turk
Best pet store in town. Knowledgeable staff. They are pretty owners, enthusiasts and they care about your pets almost as much as you do!
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March 2023 by Michele Sam
Chewie highly recommends this pet shop for treats and toys and general big love of the furry family members. Always a pleasant trip. Staff are helpful and able to find the answers...so grateful for this stop on our walks downtown.
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March 2023 by Avery
Always so helpful & accommodating! Best in the area.
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February 2023 by Meagan Wood
Top tire customer service! Not only are they very friendly and welcoming, they understood and were compassionate that my new rescue needed some extra space and helped us get everything we needed without the unwanted interactions! We always appreciate someone who is willing to speak up about reactive pups and provide a safe space for everyone ❤️
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November 2022 by Dominika Agnieszka
Steph is very friendly and knowledgeable!
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November 2022 by Brandi Archibald
The best delivery service ever!! Staff always goes above and beyond I enjoy just going inThank you all!!!!
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November 2022 by Judy Becker
Absolutely the best store I have ever been in for my dog
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November 2022 by Tanya Fralick
Love coming here...and so does my dog.
