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January 2024 by Lovepreet brar
The store is very well organized and its a big store so its easier to look for the things I like however I would still give 2 stars because I was waiting to use the fitting room and there was a guy and a girl standing in cash register they were constantly talking and laughing I told them I need to use the fitting room but they ignored me then another associate from the other section saw me and helped me out. Associates that are working in the other sections are very nice and friendly but the associates in cash register are extremely rude
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January 2024 by Mohsen Azimi
Day 1: I picked a pair of shoes without price tag from clearance section, but they sold with original price without discount, and weithout price tag, and without box, and expensive than website!!! (Had to return)Day 2: I called the store to see if they have another size of a jacket, they said yes they have; I went there (from Vancouver, he said that they finished them during boxing day!!!).As long as this seller (a senior asian man) is here, I would not buy from this store.
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December 2023 by Rosy L
The store itself is huge and has a lot of great deals. Everything is pretty well organized. The main reason for 1 star is the lack of customer service and or professionalism. I can understand it is hard to fully staff the stores in this mall but that doesn’t excuse the lack of training that should be given to staff. Firstly speaking in another language and giggling infront of a paying customer is rude. Hiding in corners of the store on your phones, sitting on the benches and sighing loudly when customers want to go into that area to shop is rude. Not greeting or giving customers basic hellos or how are you also rude. I’d think the general manager would want to take a look a closer look at how this store is running .
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December 2023 by M.A Mushtaq
Unprofessional behaviour from the Manager Mr.Ying. I'm a student, I asked for student discount and he gave me a lecture that this is the limit & going on personal (do you ask this question to your professor, No ryt! Or else he'll fail you)! Is asking a student discount wrong? I got student discount at Columbia, Templeton (that's the reason I asked)Overall customer service good from other employees
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November 2023 by Kafu Chu
Horrible customer service from the older asian chinese guy that work there. Brought an on clearance item there and went in to do an exchange. No one told me it is final sale when I brought the clearance items, i even told the cashier i am buying 2 different sizes to see which one fit better for my niece and will be returning the other one and the cashier said no problem. But when I go back to return the one I dont want, this older chinese asian men say no exchange/return for clearance item, keep giving me attitude saying this is not how they do business here, and implying i am lieing that some one said ok to return. Very not happy.
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November 2023 by Latika Kanojia
Great price but hard to find small and medium sizes
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September 2023 by Khaled Al-Sallal
merchandise in the store is nice and you can find good discounts. Yet, the staff lacks a great deal of experience. They looked like they never got any training. I went there three times and they just look at you while they talk to each other then ignore you, no greetings no smiling no offering to help. I asked one of them to open the fitting room so that I can try something I picked. I waited for 10 min but nobody came. They didn’t even bother to ask another salesperson to do it. It ended up I tried it in the corridor of the fitting room. The least professional thing was when they mentioned to me the return policy after I had paid and got ready to leave. It was very unpleasant experience although I like the store, its location and the merchandise there. I hope the managers would give my evaluation adequate attention in order to help improve the store and customers’ experience.
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September 2023 by Alex Vincent Ortizluis
If you ask the staff regarding the sizes, I think most of the time they’re lazy to check and just tell you only sizes that are available are in display. Kinda disappointing. But for prices of stuff are all reasonable.
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September 2023 by Kostya Zhang
Great store but not enough staff members
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February 2023 by Arthur Cheng
Shopping atmosphere is not bad. Employees are basically friendly and patient, however sometimes difficult to catch. Many styles are available here. Most small sizes are not available. Price is not bad compares to online store. Credit cards accepted. Check out speed is a bit slow, which need to be improved!
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January 2023 by Harmeet Bhatia
Columbia factory outlet is really nice, clean and organized store. Their staff is super friendly. Had good collection for the boxing week and they are definitely preparing for the best deals. One thing really stood out for the store was the close proximity as you enter the mall.
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January 2023 by Ripush Monga
Good products for winter
