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February 2024 by Mekan Bashimov
Took my car for simple tire repair. They tried to upsell me to replace all my tires. I refused and decided to take my car back. At the end I was charged service fee for the same cost of regular tire repair. I was charged literally for nothing, which I was not informed at the beginning. Not an honest and transparent business practice. I had a bad customer experience for no reason.
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January 2024 by Greg Gleason
Took my car here for a simple wheel alignment $160.00 service.My mechanic warned me of their upsell tactics.My mechanic even made sure everything was good to go for this service. 0800 am appointment. Dropped my car and within 30 min I get a text saying my car needs $3,000 in repairs.Pick my car up after 45 min. I’m charged $100.00 for nothing .What a joke ! Lost a customer and this customer’s friends and family.Steer clear of this place if you value your money.They will take every dollar you allow them to !
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January 2024 by Dana B
I had a nail in my tire but could not take my car myself as I had work so my dad took my car. They told my dad that all 4 of my tires needed to be changed (I had changed 2 of my tires 6 months prior). I told my dad to come home without any work on my car and took it to the benz dealership (which I usually go to for maintenance but I couldn't get an appointment quickly). The photos they showed my dad was HIS SUV benz. They didn't even check my tires. They just saw my dad's name and it's a benz then assumed it's his car he brought. I would recommend not bringing your vehicle here.
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December 2023 by Troy Davies
I Stopped by a couple of days ago to get my winter tires put on my car and when I came back to pay they charged me almost 80.00. I thought that was very expensive so I called my dealership asking how much they charge and they would have charged me 49.99 plus tax, quite a difference in price. I was very disappointed in the price difference. I won't be coming back here and will stick with my dealership
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November 2023 by Jezika Cw
BEWARE!!Went here awhile back and got a nozzle fixed. They overcharged me a ton.But now I am trying to get winter tires on and these guys over torqued all of my lug nuts. (I did not ask them to tighten) So the place I bought my tires are having major issues because of the over torquing, 1 snapped. And they are struggling to get the other tires off.So beware of this shop!! They do not know how to properly tighten tires!!
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October 2023 by dalpro1000
Terrible service and absolutely no concern about my brake problem… it was early afternoon and not busy but told me they can look next week but i can leave my work van for a week ….. its my job and livelihood… absolute no concern so went across the street to Integra tire …. Where i was serviced so well as fountain had no care about my safety nor others on the road …. Wait a week to diagnose you got to be joking …!!was a previous customer twice here but never again … total arrogance behind the desk.. this review is from Dale Proteau so they know who i am…!! Thanks Intega Tire for your fast prompt thorough service and getting me back on the road for work safely tomorrow
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October 2023 by Mason West
$516 for winter tires to be put on my van (already on rims and stored by me) and a wheel alignment. 2 trips because they gave it back to me with the tire pressure sensor fault. Both times I picked up the van garbage was left in it. 3 tires were over filled and one was low
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October 2023 by Amanda Palubiski
Awesome customer service! Incredible team. Thank you Fountain Tire Scott Rd
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September 2023 by Trevor D
Asked for my vehicle battery to be replaced with an Optima battery, knowing fully well that these batteries were slightly priced on the higher side but my previous battery was also an Optima and it lasted me 7 yrs. Let my vehicle overnight and they called me the next day to say that my vehicle was ready. I went to pick it up and opened my hood to see that they replaced it with a AC Delco and not with an Optima. Went inside the shop and was told by the older gentleman there that the Optima battery would not fit. My jaw dropped as I had that very same battery previously. Anyways , I did not want to make a fuss about it and drove off. This was Oct 2022. The vehicle drove well until March when I went back as the battery was dead. I wanted them to do a warranty check, they kept my car for the whole day and then called me to tell me my Alternator needs to be replaced. I said that cannot be as I had only just replaced it a year ago. I said I am taking my car for a second report as they gave me a quote for $ 1,200 to replace my alternator. They said in that case the invoice would be $ 60 or thereabouts. I said but no one told me that there would be a charge. Again this same older gentleman that I spoke to in Oct 2022, told me that nothing in life is free. Okkkkkkkk, I emailed the owner and he promised to get back to me in April. Nothing, no response after that. This is Sept 2023 and my battery has once again died. I am wondering if I should take the hit of the $ 650 that I spent there in Oct 2022 and go to Costco and replace it or deal with these people again. I know my vehicle and have had it for 12 years as well I know cars and their workings, I wonder how much the folks that do not know cars or senior members get ripped off or rely on Fountain Tire and this Team on Scott road and 82nd Ave in Delta, for honest work. I would never go back there again.
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September 2023 by Ravneet Gill
Great experience…. I visited them first time for car service. Service was quick and they did a good job. Highly appreciated. ??
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July 2023 by Carleena Foxe (Elorine)
Took my car in the engine over heated and needed a bunch of work. They sent an email with extremely detailed results including pictures! It had videos of the ball joints that needed replacing so i could see how bad it was. I was impressed just with the amount of work they do in diagnosis!They did an amazing job it took a bit to fix but the amount of work i needed was extensive. The shop previous overlooked so many things and fountain tire did such an impressive job.I cant imagine going to another mechanic other then here! These shop is amazing i highly recommend them, they have amazing staff. They are very polite and professional and are straight up front with the cost and honestly can tell you a resonable estimate.Well earned the 5 star rating!!
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July 2023 by James Forliti
Darren Dale runs a good honest business. I have been taking all my vehicles to him for years. Look no further.
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June 2023 by Hakam L
The staff is amazing and nice, especially Darren, very honest staff, i went to a few different tire places and dealership to get a tire replaced/fixed and the staff were super quick, they helped me right away and didn’t upcharge me on a lot of stuff i was told i needed. 1000% recommend coming to this location
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April 2023 by laurie putnam
Parma talked to me on the phone and scheduled me for the next morning. They were quite busy but seemed to help everyone quite quickly. I had four new tires installed and I was only there about two hours. Parma gave excellent Customer Service. I will be back!
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April 2023 by Simrandeep Toor
Found out the morning before work, that my tire had a nail stuck. They answered the phone 10 minutes before opening time. Fixed it in a reasonable amount of time and I was then happily able to continue on my life.Thanks!
