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November 2023 by Brandon w
Staff and store are amazing. Using the web site to check stock says it’s in stock. Try and call to confirm. Call not answered. Your left to drive to store to find items not in stock. Very frustrating.
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November 2023 by Jen Oliver
Have a little bit of everything. Aquarium staff are hit or miss, have had some great knowledgeable people and some not so much.
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October 2023 by Sofia Szabo
Horrible place. The staff are heartless. I have been going to pet smart to have my dog groomed there for years and I have a easy small shi zhu/toy poodle mix (I also get the same package luxury and everything since we all know everything and anything for our pet.) so first I get a groomer named (Em) which I just laughed about since is it a stage name or do you not have a full (first name at least) and then I get home since I wasn’t there where he was dropped off and I see first his nail wasn’t clipped (fine no problem at first) but then he doesn’t even smell like her normally does, teeth isn’t brushed his face isn’t cut round or clean and (not a big deal but I did pay for a bandana ?) also I noticed him shaking after and not being himself, next day I go back (today) and I finally meet this em lady and she is just so arrogant, no smile no customer service nothing. I tell her what my concern is and first thing she says (“oh I’ll get you a bandana”) my dog is shaking uncontrollably at this point inside the groomers. So long story short I strongly strongly don’t recommend this place. I will not be bringing either of my dogs here again
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August 2023 by DaveMeredith MellisWilliamson
I SO appreciate the loving care and attention that Cassidy and the Tsawwassen Grooming Team provide my elderly dog, Sheba. I'd like to give them 10 Stars! You're the best!!!
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August 2023 by Justin Wong
A little pricey but they have great selection. Staff is friendly too!
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July 2023 by Heath Scyebel
I went to pay for my items with apple pay the cashier lady said it would work and when it didn't she was hypocritical to me saying I should always have a another card with me I don't need to be told what to do and was very disrespectful to tell a adult how to carry my bank cards I'm not 3! she was also in a hissy fit when I had to update my phone number, I left the store without my items because of their stupid machine unhappy in 75F heatwave to A&W for a drink and apple pay worked there Get your debit/credit machines checked I will never come back to this pet smart in Tsawassen I'd rate Zero stars if I could
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June 2023 by Maureen Mann
Pleasantly surprised to find Advantage II on the shelf. It used to be available through your veterinarian only at one time. Flea season is fast approaching!
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June 2023 by Katie Zaharik
You guys are all great!! Can you change your grooming hours on Google though!! I live close so I didn’t mind seeing you close at 7 but there’s some nasty people that would be mad and I don’t want you guys to deal with that :D thanks for being so awesome!
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May 2023 by Amy
Took my cat for his first grooming appointment, and the lady cut his nails too short and then they ended up getting infected, my cat is in a lot of pain. The groomer also lied to me about how many nails she cut too short. It ended up being more than what she told me. Also when I dropped him off, I noticed that she didn’t clean the platform before putting my cat on it, after the dog before was finished, makes me think the tools were also not cleaned. When I went to pick him up from his appointment, he was In his kennel and she grabbed his paw and twisted it and lifted it up to show me and I could tell that hurt him even more. She was awful. I will never bring him back here for a grooming appt. Very disappointed.
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April 2023 by Tyler Lemery
Every time we walk in here the staff are at the front greeting customers. Even though most of our visits are to kill time with the kids and check out some of the animals in the back, it is always a friendly place to visit.
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April 2023 by Diana Eberl (DinanaE)
Staff are super friendly. Great Puppy Training. Prices are good as well.
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March 2023 by Cheryl Craig
Took our new rescue for a new bed and toys. Found everything we went for and enjoyed the buy 3 get 4 toys and saved $12 on the new comfortable bed.
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February 2023 by Sonia B
Our pup Axl loves this place as much as we do! Their staff is helpful and friendly, especially Christine and Michelle who are often at the cash till. Many of their groomers are also really great at their job, Andrea is our all time favourite! Axl gets a lot of love here and looks great after each grooming. The only thing I would change would be to lower the prices a little. Comparable dog treats are cheaper at Walmart.
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November 2022 by Kim S
It's a PetSmart.I wouldn't shop here if I had other options for Aquarium supplies, the staff is wonderful and they are decently stocked.
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September 2022 by Desiree Sparrow
Barb has groomed our yellow labs a few times and she does a great job. They are heavy shedders with very thick undercoats and because of that they are a lot of work but always look and feel so much better afterwards. Our male is anxious and nervous, Barb is attentive and takes great care to ensure he’s comfortable. They are great and I highly recommend their grooming services.
