TELUS - Open Connection provides mobile plans, TV, internet, and smart home security services, carrying major brands like Apple and Samsung. The tenured staff offers customized solutions. Multiple reviews highlight that the service at this specific location is fantastic, amazing, great, fast, friendly, respectful, and professional, with a 10/10 rating. Clients describe the process as clear and easy, noting the staff is patient, courteous, and understanding, listening carefully to needs and securing great prices. While some feedback criticizes broader TELUS customer care, this store's team is consistently praised for awesome service, saving customers from leaving and making it their preferred shop.
Harry at Telus in Tsawwassen was very helpful, by changing my sim card and giving me relevant information. He is knowledgeable and friendly. I’m glad he’s in our community to help us deal with telus-related issues.
December 2025
We found Abhay, our client account manager, to be very patient, courteous, understanding and professional. He listened carefully to our concerns and needs, answered all our questions, then got us a great price on exactly what we wanted.
November 2025
The staff is efficient and very helpful. Much better than the online chat
