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January 2024 by Bobby Singh
This is most dirty customer service 2 guys work here they ignore you they only serve people whom they like and they never eye contact with you and both boys played games with customers what is better for them I can say it's mafia store
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January 2024 by Julia R.
Preet S committed fraud on my mothers contract forging her signature. I would give negative stars for this. He also wouldn't unlock my mothers phone even though it's the law in Canada to unlock all phones that are locked to a provider. He also made a password for her and wouldn't tell her what it was for. This man needs to be fired.
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January 2024 by Daniel Virtucio
This shop has gone really bad. The new guys were absolutely useless. And obviously don’t want to work. I’ve been renewing my plan here 4x consecutively. I will be looking for another shop this time. What a joke it has become, it used to be great. What a shame. Don’t bother coming here, you’ll just get headache instead of getting the best deal.
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January 2024 by Sanjeet Kaur
Never go to preet he will mislead you only tells you one side of the coin and if anything happens he will shed his hands….. never ever go to this shop for buying anything.
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January 2024 by RAJESH R
Preet was an amazing guy, loaded with information about mobile devices and service providers. Tell him your requirements, and he will provide you with choices to choose from.
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December 2023 by Vinnie Deo
No one here when they are supposed to be open at 9am..No one here at 7pm when they are supposed to close at 9pm..These people seem to be making their own working hours - nothing to do with the business hours as advertised.
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December 2023 by Sukhmeet Singh
The manager with bald head didn't know how to talk with customer, if we ask for a apple product he offer the Chinese product that it's cheaper price, selling the wrong product even if I said it will not work with watch and then said there is no return policy on apple product. He is Giving all the false information.
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December 2023 by Akashdeep Singh
The employee working in the super store in mobile shop with bald head. He force a person to buy aa china made thing even the customer is asking for the apple product. Honestly I had a very bad experience with him. Also he don’t have sense of speaking with a customer.
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November 2023 by Mar Ram
**DO NOT DEAL WITH PREET. LOOK FOR KASHISH OR SOHEB**We went in to Superstore for our weekly grocery shopping and noticed the Mobile Shop had an amazing deal. We decided to inquire about it and went to the shop. The staff, Kashish, was working by herself and was assisting a couple of people when we arrived but she acknowledged our presence right away and offered us seats. When it was our turn, she was very patient in explaining the deals to us and was very honest about the cellular coverage that we were inquiring about. After she spent time explaining the offers to us, we told her that we'd have to think about it as the cellular provider is new to us and we weren't sure if it'll be reliable. She never gave an attitude, and instead thanked us. We appreciated her honesty and we felt like she was not just "selling". 10 minutes after, we decided to give it a shot and went back to see Kashish to avail of the offer. I ordered a new mobile device which was available for pick up 3 days after. We tried out the new cell provider but it didn't have service in our place of work so we decided to change providers the next day. We got a call in the morning saying the mobile device is ready for pick up. When we got to the Mobile Shop, Preet, working all by himself, assisted us. We told him all the details and that we are not satisfied with the product because the cell service was horrible. He insisted that my phone was just old and dated that's why I'm not getting any service. We explained to him that the phone was not the issue-it was the cell coverage. He was still adamant that we try the new carrier with the new mobile device... and so we did. Unfortunately, we had to go back the next day because it didn't work - no cell service. We got there and spoke to his colleague, Soheb. We asked Soheb for assistance in finding deals from Fido - which he did. We told Soheb that we are returning the new mobile device as the carrier didn't work for us because there was no coverage 95% of the time. He proceeded to check on Fido deals and requested for us to delete all information from the mobile phone. Preet was beside him with a client and recognized us. After Preet was done with his client, he took us from Soheb. We have decided to switch to Fido but Preet kept offering us with different carriers and options. Although we appreciate his gesture, we felt very frustrated because we have already told him numerous times what we wanted but he was not listening and was forcing us to take his route. We have spent 3 days, at least 1.5 hours in the shop, trying to make things work. Preet would say/offer things to us which may seem like he's helping but he's not. It felt like Preet was trying to scam us - we knew what we wanted but he kept pressuring us to take the mobile device.We decided to end the conversation with Preet and went back to speak with his colleague, Soheb. It was a very smooth transaction. Soheb made sure that the transaction went as quickly as possible and even said in an apologetic manner that the transaction would take 20 minutes. We felt like Soheb cared and empathized with us, apologized for the inconvenience.We would like to acknowledge Kashish and Soheb for being honest in what they do, for being customer-oriented and for listening to what customers need and want.
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November 2023 by Faizan Ahmad
Horrible service - they double charge me and didn’t reverse the payment . Absolute rip off .0 customer service .
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October 2023 by Prabhdeep Dhillon
Very bad customer service. I didnt get his name but he was a large belly guy that spoke hindi and he was nothing but rude to my elderly mother. Kept yelling at her and arguing to try and get a sale and then said he’s “done with us” after he constantly gaslit my knowledge about the phones I knew and tried to tell my mom so she could still get the one she wanted but all he did was yell and say I’m wrong and made my mother very upset. Please avoid this man at all costs. I wish I could talk to his boss because that behaviour was absolutely unacceptable from him and we have even gave them business before in 2021 with a nicer young sales associate. Do NOT GO.
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September 2023 by ashu chadha
Girl name Riya Custmer service no good 00000000
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July 2023 by madhura amarasinghe
Preet was very helpful, even showed that i was paying more and getting less data. He immediately changed to a better plan with no additional cost and in the process actually saved $5 from my entire bill. Very helpful and friendly customer service from Mr Preet.
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July 2023 by Sean Kerr
No respect
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May 2023 by Harpreet Singh
5 star service