The Home Depot in Duncan, BC is a well-designed and welcoming store that caters to the needs of its diverse customer base. The wide aisles make it easy for customers with walkers or service dogs to navigate the premises comfortably, and the staff are known for their friendly and helpful approach. Customers have praised the knowledgeable employees, such as Dylan, who took the time to explain chemical products in detail, and Deepa, who was described as friendly, approachable, and very assistive. The staff's willingness to go the extra mile to help customers, even going as far as refusing monetary tips, has been noted and appreciated. The store's excellent service extends to the rental department, where a staff member spent considerable time clearing a customer's vacuum hose, demonstrating the team's dedication to resolving customer issues. Customers have also highlighted the easy accessibility of the store's location and the availability of staff, who are always ready to assist. Overall, The Home Depot in Duncan, BC has earned a reputation for its welcoming atmosphere, knowledgeable and helpful staff, and its ability to cater to the needs of its diverse customer base, including those with disabilities.
Excellent store in a great accessible location. Outstanding helpful and “Available “ staff. They don’t hide from customers
November 2025
Good deal on carpet. There's no where explaining that the prices on the carpet includes installation. It's 20% off if you install yourself or find your own installer. American company though, so shopping Canadian is out but we bought Canadian made carpet (Beaulieu).
October 2025
Item was not on shelf, but associate looked it up and went and found it in the back
