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March 2024 by Sean Gigliotti
I am very happy with the experience I have had with Jack Carter in Fernie since purchasing my new truck with them. Brett the sales manager and Sheena the service manager go the extra mile to ensure that their customers are happy and it is greatly appreciated.
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February 2024 by AJ Robinson
Got stranded in Fernie as my truck broke down and I got it towed to Northstar gm. Their service center was closed so I couldn’t get it in to get checked out so they loaned me a vehicle to get to Cranbrook to catch my flight and saved the day. Brett was wonderful and willing to help in anyway he could. Highly recommend
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September 2023 by rick taylor
My experience at Fernie GM was stupendous to say the least, from the Ethan in the sales department, Jenn in the finance office to Sheena and her amazing parts/service staff they had me covered, I would recommend Jack Carter GM Fernie to everyone for sales and service all around???
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August 2023 by Lori Bolinger
Terrible service. Felt undermined.
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March 2023 by W.M. Lyle
Sheena and Kevin in Service are the best. Always keep me up to date on my truck, what it needs and they get it done right every time. The best GM Service shop I have been too.
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March 2023 by G Bell
Stopped here after checking several other places to get a flat tire repaired late in the day on a Friday on my way through town. They were booked solid but both service dept staff spent 10 minutes calling around to find someone who could do it. This is for a non customer with a non-GM rental car. This is spectacular service, helping someone out of a bind. Thanks!
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March 2023 by Danielle Turko
Friendly staff and prompt service. I was in for an oil change and they did a full check to make sure everything was still good which it was but it gives added piece of mind. The waiting area is stocked with water and a coffee machine so beverages are looked after and there was a TV and magazines as well.
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March 2022 by Mia Van Alphen
The worst service I've ever received. I'll never be back!
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March 2022 by Adam Mink
Dealing with Brett is always awesome. I trust him with all my vehicles needs and concerns.I'd give him 8 stars if i could cause he's great.
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March 2022 by John Hancock
As always, excellent service. Thank you Sheena, Shawn and Amanda. You guys always treat me right!
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March 2022 by Tracy Reed
On our trip back to Alberta from BC our truck gave us problems 50kms outside of Fernie. Shawn fit us in first thing Wednesday morning to diagnose and get parts ordered. He then went out of his way to line up a hotel room for us and make sure we were taken care of. First thing Thursday they had us back on the road. By far the best service we have ever received!!! Thanks to Shawn and staff.
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March 2022 by Bryan Matthews
The service department was fast on getting me back on the road and into my truck as fast as possible. Special thanks the Sean and Sheena for making all happen.
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March 2022 by Elizabeth Jones
Awesome service and a phenomenal staff. Will be a return customer ?
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March 2022 by Brandon Wiseman
Before their change in management, I would invest 3 hours to drive out of my way to visit Cranbrook for service. I've since been astonished from the leaps and bounds this company has made since its management revamped.Sheena and the ladies in the service department have gone above and beyond to help me. 100% recommended.-Taylor Wiseman
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March 2022 by raj sohi
Excellent service
