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March 2024 by James Wilson
Friendly and helpful staff.
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January 2024 by Kei Enjoji
If you're a woman, and you enjoy verbal abuse and passive aggressive behaviour, this is the place for you! :(Dealt with Kal Tire at the coast for many years (our trucking company), and they were great. But I never will again--not the Grand Forks Kal-Tire, and I tell everyone to stay clear. I don't like swapping tires on and off rims. So I ordered a new set of rims along with a set of winter tires. Everything was ordered by their guy. They called, I went in to have the new tires and rims put on. My truck goes in a bay, shortly after one of the young guys (Steve I believe) comes into the waiting area and proceeds to tell me that the rims don't fit my truck. And, it's obvious he's mad and annoyed as hell, by the condescending tone of his voice and body language. I wasn't pleased at first, but then said with patience, "Okay. What happens now?"BIG MISTAKE--and I repeat this was a BIG mistake. He proceeded to verbally assault me in front of my son and another man like it was my fault the rims didn't fit.Finally, I lost it and snapped, "You're the one who ordered the rims, not me. So who's fault is it, exactly? And who are you to get mad at me for your fecking mistake!" Then my son, who was watching, was preparing to intervene. Steve said he'd have to order another set but there wouldn't be a choice with the colour. And that the cost would be the same. I said, "Okay. Then do it."After this fiasco in the waiting room, I got dirty looks from the other employees, and even the owner came out to snap at me when my truck was ready. This is when I should've demanded a refund and walked out. But, I gave them the benefit of the doubt. Maybe they were having a bad day.A few weeks later, they put on the correct rims with the new winter tires. I specifically asked them to balance and align. Did they do this? Nope. There was a weird vibration (not a shimmy). I took my truck back and asked them to check. Everything seemed fine for a while, then I noticed the vibration again but only at high speed. I thought, maybe it's just the heavy new tires. We took a number of trips to Kelowna. The vibration gets worse. I take my truck in to our mechanic. He freaked. Everything was out of whack. It cost me $2,400.00 to get my truck fixed. Thanks to improperly installed tires. My brakes were done, calipers etc., I needed new tires AGAIN, and an alignment. And, as I've learned, I'm not the only one who has been treated poorly at this Kal-Tire. Customer be ware. Now I go to OK Tire.
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December 2023 by Jan Power
Lovely service ,friendly people, we are very satisfied with our tires and the balancing they did. Even offering us a fresh pot of coffee I am very thankful.
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December 2023 by JJ Wunder
Excellent product and service.
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October 2023 by Curt Booth
Pulled into town with a flat and was told i needed 2 new tires cause they were pooched and lucas put aside his lunch to get me safely on down the road. Thanks for your dedication and understanding my time frame.
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September 2023 by carl Franchuk
Happy to get my unused jeep rims
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June 2023 by Nancy
Excellent service
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May 2023 by Sandy Elliott
They fit my car in quickly, very friendly proffesional staff. I will go back
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May 2023 by Laura Makeiff
Staff are excellent at this location, easy to book appointments and do their best to get you in asap. As a woman I have never felt like I was being over charged when going to this store. Thank you!
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May 2023 by Brent Bourrel
Great service done quickly and right the first time!Very friendly and easy to deal with as always.Great job Ward and your crew!
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April 2023 by Tammy Rooks
Amazing staff and they take care of they need a raise …. :)
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January 2023 by Jan Hendrik van wyk
Good service, polite, and fair. I'd recommend.
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December 2022 by Trevor Jenkins
Very great service. Highly recommend going there.
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October 2022 by todd ferguson
Good service as usual
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September 2022 by Laura Gray
Very efficient, professional associates!New rims & winters done in 25 mins.Thanks Grand Forks Kal Tire!
