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October 2024 by Greg Carr
Female staffer was friendly and gave good advice two well dressed male Indo’s came in talked to her after which she became insulting the cat they have is cool. Heard staff in their work yard loudly gossiping and telling lies about ppl they don’t know. A car no license plates no wiper blades worn seating drab looking old American sedan has been parked out front for days as of Oct. 6 2024.
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October 2024 by Jaylene Batten
Friendly staff.
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September 2024 by Melissa Nemeth
This place is a fraction of what the old Rona was. They don't carry all the good little tidbits that you now have to go to Chilliwack for, I'm not sure why Deanna didn't come to the new store but I know I'm not the only one that misses her. This store in my opinion has too much froo froo stuff and not enough fix it stuff.. it's fine if you are trying to connect new to new... but that is not the case for most... the old Rona had all the odd ball stuff you now have to search high and low for cause no one now even knows what you're talking about. Hope and the area surrounding still has lots and lots of old homes, mobiles, assorted water supplies, old additions, fixtures, fittings etc.. for example..they don't even carry the 1.5inch flexible drain hose.. that has a multitude of uses.. head office, I'm told..is responsible for this. Well... this store has been disappointing since it's been moved over there. I had hoped that time and demand or complaints would have brought some of what they used to carry back.. but it has not. What I'm also very sad to report is.. there's only one lady in there that actually seems to care or know her products and isn't a negative Nelly... she works in the paint department and I unfortunately can't think of her name right now.. but she's been there awhile and she definitely brings the place up. It feels like most of the employees have given up kinda.. gotten used to the negative remarks on the stock they don't have or whatever..if a person drives from Boston bar or lytton.. they don't want to go to Chilliwack for a simple thing.. but that's how it is. It shouldn't be.. the fancy stuff that didn't use to be in the old store... doesn't need to be in the new store.. that should be the online ordering stuff..in my humble opinion. I'm grateful for the store being there.. even though it's no longer 100 percent canadian...Rona.. yes I know..f.v.b.s....I know.. different and independent.. but a true hardware store is what it should be.. not a frilly store. Thanks for reading and I'm not trying to insult..constructive criticism only
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July 2024 by Andrea Lundgren
Staff are always amazing
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May 2024 by Sara M
This location is probably the worst Rona I’ve ever been to. If you can even find one on the floor, the employees are more often than not the human versions of potted plants - little to no personality and very lacking in product knowledge or any useful advice. I had to bring my one year old with me one time and quickly discovered their shopping carts don’t have a child seat built in so I had to carry my baby while pushing a wonky, undersized cart. Not once was I offered a hand or even greeted coming in, checking out, or leaving the store. I tried to find someone to help but finally gave up. Their prices are not competitive, their selection is lacking or they won’t have what you need at all, and customer service is at a sub-basement level. If I could give a zero stars, I absolutely would. In this economy where everything is expensive and we’re all being stretched to our limits - we should all be expecting excellent service. Just go to Chilliwack and let places like this die off.
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April 2024 by Dale Larsen
Small store usually have what i want
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February 2024 by whiskey Adams
I have to rate this a 5 because there are no other options
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January 2024 by Travis Lewis
Great Rona location - also having used to work here..Shopping here too the customer service goes above and beyond. If they don't seem to have a product in stock - they are willing to bring it in if it's available elsewhere.It's great that the town of Hope has their own local lumber/hardware store.
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November 2023 by Brad&Hazel Stevens
Absolutely amazing staff. Good selection for small town.
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November 2023 by Joanne Taylor
Always helpful cheerful and smiling.
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November 2023 by Kelly Smith
A great store with very helpful staff.
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November 2023 by Julie Bortoletto
Toby is always very helpful and friendly
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November 2023 by Alex Drysdale
Friendly staff
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November 2023 by Pearl Hiemstra
Helpful staff
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November 2023 by Kal Ciulla
Better prices then home depot!!
