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October 2024 by Lynn Smith
Great service. Great price.
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October 2024 by susan vandermoor
Ritika. Friendly and helpful
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September 2024 by Brad
Best bad experience I have ever had. FIVE (5) STARS. Was looking for a new microwave and decided that because we cannot buy a black microwave any more we would upgrade the fridge and stove (gas) as well. Went to City Furniture and the sales guy was amazing. He knew his stuff. We had looked at some other stores before and the sales people could only tell us what was written on the product tag. While at City Furniture the sales guy was friendly personable and knew what he was talking about. We would ask a question and I half expected him to have to look up an answer but he had all the answers on the spot. We found the fridge stove and microwave we wanted and were able to take the microwave and stove home same day, and the fridge was to be in, in 10-14 days. Got home and got microwave installed (over stove type) and slid the stove in. Turned on the stove to let it run and burn off any thing inside and the whole time it was running it was making the worst high pitch wine from the cooling fan for the circuit board. Wife started to google the issue and it turns out that this is a known issue with some brands of gas stoves and it really depends on the person’s if they can hear it. Anyway, ended up going back up the next day and talking to the sales guy with a recording of the noise and he took the stove back no questions asked. Just said no worries we will order a new one in and it will be here with the fridge. Great we were hoping it was just a defect with this one’s fan. Fast forward 10-14 days later and the new stove and fridge are in. Ask if I can plug in the new stove at the store and listen to it first. No problem, plug it in and I can hear a faint wine but nothing like before. Load it in truck and take it home. Get it home set up, turn it on, and the wine is still there and definitely louder then what I heard in the store. I think the store was just nosier than my house with people and music. So same thing load the stove back in the truck and take it back up the next day. This is where City Furniture really stepped up. They took the second stove back no issues and gave a full refund no questions asked. They first offered store credit but my wife and I are really worried about all gas stoves doing this now because of what she read on line so we wanted to just return it. I am really appreciative of this. They did what is right and took back a defective product. It is one thing for a store to have good service when everything goes right but to have a store keep up with that good service when something goes wrong is above and beyond. I cannot fault them for the product being faulty, but stepping up and taking care of it is really going above and beyond.
Going forward the wife and I are going to do our research and hopefully find a stove brand that is a lot quieter (I have already listened to a couple of friends stoves and they do not do this), and the sales guy has already said he can order them in and let us listen to things in the store. Will definitely be back to keep shopping for that new stove.
I had also bought furniture and appliances from here 4 times prior to this and never had an issue.
The stove brand in questions was a Frigidaire gallery series gas stove.
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September 2024 by Cynthia Snider
Thanks to Piyush (Pete) and team for the wonderful service. We are still enjoying our new leather couches and side tables. We will be back to City Furniture for our next purchase!
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July 2024 by Steven Payne
Our stove died. They had one in stock. Very professional.
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July 2024 by Rick Pelletier
talked to Ani sales man was fantastic very helpful and saved us money you won’t go wrong
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May 2024 by John Giardullo
Great store good prices knowledgeable staff
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May 2024 by Elissa McGregor
Bought a few things from here, friendly staff and great prices.
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April 2024 by Jody Duggan
Pete was great! We got exactly what we came for, plus more! Fantastic service - thank you!!
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April 2024 by Jeannette Matson
A positive experience all round. Piyush (Pete) was extremely helpful and patient as a sales person as we were deciding what model and brand of Fridge we wanted. He set up an out-of-town delivery, which went smoothly and as scheduled. We are happy with our new Fridge.
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April 2024 by Thomas Labrecque
Great service. Texted Pete and he responded within minutes and made time for me when I came in to the store.
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April 2024 by Joshua Portelance
Piyush (Pete) and the team were always very friendly and helpful. They were able to get me an amazing deal on a new sectional, coffee table, and end tables. Thank you, Piyush!
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April 2024 by Jared Townsend
Pete has always offered professional and courteous service to me and I will be a repeat customer.
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April 2024 by Kay B
Piyush was great to work with. Very knowledgeable about appliances and we also bought chairs
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April 2024 by Justice Campen
Piyush was super helpful easy to communicate with and was able to find us a white dishwasher in stock! No where else in town had anything in stock! Will be back
