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January 2024 by Melissa Wall
Worst customer service I’ve experienced. I ordered a buckle from them which they lost. They refused to give me a refund and haven’t resolved the issue for almost a month now. I’ve had to resort to making a claim through PayPal to try to get a refund. I would drive to Cowboys Choice in Vernon before shopping here again.
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December 2023 by Joe Bent
Excellent customer service.
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December 2023 by Kacey Caines
The girls in the store were super helpful and kind! They helped me find a couple of pairs of jeans that fit amazingly and complimented me through the process which made it more comfortable for the time I spent in the store. They also helped me find a pair of boots that I am absolutely in love with !!
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October 2023 by Ryan Messere
Absolutely poor service. Ordered boots for our daughter 2 months ago. Follow up month later and they told us they forgot to order. Followed up 2 weeks later and told should be anytime. Still nothing.
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August 2023 by maddy mills
Only person in the store no one helped at all. Was trying to get a coat down and the workers walked right by me never came and helped or asked if I needed help
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July 2023 by Jake Bolster
No help from staff and not the greatest customer service at the till
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March 2023 by James Horvath
Bought a Outback trading Co jacket for riding on a Ural side car..Love it.! Didn't get any deals on this but it was something that I have been looking for a while now.Lammle's in West Kelowna has one but not the right size so I took a trip to Kamloops for one of the right size.. Thanks its perfect.
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February 2023 by Saralina
Well, if you're looking for good customer service, I highly suggest staying away from here. Really sad when theirs 3-5 workers and not one of them can ask if you need help. You wonder why online shopping has taken off. ?I suggest maybe some upgraded training with customer services skills, or something, nothing worse than walking into a store and being made to feel like an inconvenience!
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December 2022 by Kim Hupka
I want to give more stars to the gentleman that helped us out today, he was great. I am giving one star for the 5 lady employees that sat around the front counter not helping a single person, just hanging out and talking amongst themselves. We were there the day before and same thing, there was 3 ladies, not helping anyone, just hanging around that front counter talking amongst themselves. Not a good first impression at all.
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November 2022 by Kk Hupps
I want to give more stars to the gentleman that helped us out today, he was great. I am giving one star for the 5 lady employees that sat around the front counter not helping a single person, just hanging out and talking amongst themselves. We were there the day before and same thing, there was 3 ladies, not helping anyone, just hanging around that front counter talking amongst themselves. Not a good first impression at all.
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November 2022 by Crystal Hughes
We have been in Lammle’s 4 times over the past 4 months. Every time we go there is no one to help. Went to find boots today she showed me the size 5 boots were at the topof the shelves and walked away. I Couldn’t get them because only employees are allowed on ladder. Really hope customer service gets better you have a great selection of things.
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October 2022 by Kelley Winters
Great selection of western wear and other garments.
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September 2022 by Sophie Taylor
This store has really gone downhill, the last couple of times I have come in here no one has acknowledged me. I have asked very simple questions, like where are the bits? Employee didn’t know what that was. The final time I came in here I wanted to purchase a bit for my sons pony that had a price tag of $26.95, when I came up to the counter he said it was $36.95 and wouldn’t honour the price tag. I have now had multiple bad experiences and will be shopping elsewhere.
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July 2022 by Crystal Skelly
The girls that work here are super friendly and helpful , I always enjoy stopping in and shopping here. Lots of selection , great sales , Nice clean well stocked store/shelves
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July 2022 by John Smith
I always find great quality clothing here and friendly staff
