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February 2024 by Carol Coupland
Helpful, pleasant, will have no hesitation returning if I feel the need. Thank you so much.
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December 2023 by Cameron Dyck
The two companies with the worst costumer service got together to provide worse service. Try their “AI” before you take this mistake on. Then try and call customer service. If you can get through either without pulling out your hair, best of luck.
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August 2023 by Karla Connor
Transferred all their mobility customers to Rogers, messing up everyone's accounts and causing extra charges.
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August 2023 by MISTER L
Now Rogers. Not a fan ... really enjoyed the Shaw team. Store is now red everywhere, a bit overwhelming. Waited a good 20 minutes for one of the two customer service reps to finish with their customers. Yes... I know starting a new phone plan or setting up a new account takes longer than 20 minutes but that was part of the Shaw appeal. Never had to wait that long before...
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August 2023 by Gary Labbe'
Shaw workers dug up our lawn to access a cable that goes through our yard to fix our neighbors service . They cut our underground sprinkler hose and buried it. I contacted them and they never got back to me so like they said they would I had to have it fixed on my own.
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July 2023 by Tina Smith
I was chatting with agent and disconnected before finished. Started another chat and agent ended chat before I was finished.There is no option to save chat
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June 2023 by Gary Kostyrski
Quick, helpful. Compared current & old packages we still have. Downside cannot return equipment thereto the store. Was given a post-paid sticker to return Shaw Rogers equipment yourself.
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June 2023 by william trowsdale
There are very good with how to remote that didn't work so they gave me a free one
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June 2023 by Ken Maynard
Santino is super kind and professional. He helped me upgrade my internet quickly and with a great price. Amazing staff like him keep me loyal to Shaw. Thank you!
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January 2023 by jack martin
Went for information received it. Staff was very helpful
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December 2022 by Ralph Warner
Staff was very helpful
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November 2022 by Patti Mondor
I visited this store to trade in my old Galaxy 8+ and got the S21 FE. From the second I walked into store I was pleasantly greeted by Santino who helped navigate me with my purchase. He was very helpful and made me feel very comfortable almost like family. I highly recommend using this mobile store and ask for Santino.
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September 2022 by Burp Ie
Customer service was fantastic. Shaw policy of billing a month ahead is crazy. We changed plans. Got rid of some things we never watch. Those channels will be gone but we still have to pay for them. Makes zero sense.
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July 2022 by wayne tomma
It seems i'v been disconnected, after owing only like 30$, & it's only gonna be 10days l8. After not being l8 b4.
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July 2022 by Nuwan Fernando
Do not trust these people's service, I requested to move my home outlet, and didn't move due the strata and he left. In my bill they charge $49.95 for nothing. When I spoke to the customer service, they said the technician completed the job and uploaded the image as well. I said how did he complete my job without moving the outlet. They said we have proof with a picture. On that day he didn't take any pictures and did nothing. Please check your monthly bill before you pay and again DO NOT TRUST SHAW KAMLOOPS people.
