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November 2024 by Alexis Bell
I had the best customer service I think I’ve ever had yesterday by an employee (Tyler?) in the skate shop. The kindness and assistance was beyond expectation and so appreciated. Top notch service and top notch associate.
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September 2024 by Stephanie Turner
3 times now with horrible or completely non existent help. We finally had someone helping after 15 min this last visit only for her to roll her eyes every time my son wasn’t sure about the shoe he was trying.
I sent an email to the company with no response, so if they respond now you know it’s only to ‘appear’ helpful. Btw I kept checking my junk folder as well.
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August 2024 by Mandeep Kaur
We just went shopping to this mall. The girl on the counter near entrance was not helpful at all. She seems really frustrated and no at all patient with us. Please learn how to provide good customer service as everyone's time is precious.
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May 2024 by Lutfulla
very good price. got my nike air max excee for 80 bucks
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February 2024 by Fred Rosebush
Went in to get shoes. First salesperson got a size for me and said I'll be right back. After 5 minutes another sales person came over . He said they didn't have the next size up and walked away. Didn't offer an alternative. The first associate was across the store talking to another employee in different department. I left and found what I wanted in a different store. Definitely won't be back.
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February 2024 by B
Don't trust the website for what is actually in store. The website will list products as available in store but when you go there they are out of stock.
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February 2024 by Marcus Smith
I was extremely happy with the level of service and the willingness of the store to correct a defect.Synopsis of what happened: I bought a pair of K2 snowboarding boots January 2, 2023. January 29, 2024 the right boot exploded at the seams. I took them to the Aberdeen location on January 31 and they had no problem allowing me to exchange them for a brand new pair of Burton boots. I had to pay a balance of $45 for the new ones, but that was no problem.Further to that, I woke up this morning and the new boots had already be delivered. Hazzah!
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February 2024 by philip edwards
Probably the worst customer service I've ever experienced in the shoe department. Seems like the people working there do not know anything about the shoes and definitely don't want to talk to people. Impossible to find somebody that knows anything about shoes that could actually help. Anytime I've ever in the store, I have the hardest time finding anybody to help me in most departments.
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November 2023 by Youngsung Byun
I ordered a small product for a online pick-up order, and cancelled it before I picked it up because it was a wrong location. However, they processed the payment and completed the order as if I have picked it up.After having waited a month in case the transaction gets refunded, I had to go through the CS contact by phone for 30 minutes to have that refunded. The back end didnt understand why this was still processed, not canceled, as shown on their system. Whoever dealt with it in the store when they called to confirm the pickup order must have done this wrong.2.5 weeks in, still waiting on the refund, will update when the refund is processed. What a waste of time for nothing.P.S. not having to do with this specific Sportchek location, another order was made online for the same product with their "promo" code, which never worked. I never got any notification of purchase confirmation email, but they still charged me for it, and the bank was nice enough refund back the transaction themselves because Sportchek CS couldnt do anything about it without any order #.NEVER ORDER ONLINE WITH SPORTCHEK
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November 2023 by Cassi Kla
Jakob/Jacob in the shoe section was a great help in finding and suggesting the perfect shoes for my needs. 10/10 service !!
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November 2023 by Jesse Ferguson
Nice selection
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November 2023 by kim irwin
I stopped by to buy golf balls. It was a little difficult to find. It was nice that it had all the necessary necessities.
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June 2023 by Kevin Fink
Service was fast and helpful. Got exactly what I was looking for and it was a smooth process from start to end
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April 2023 by Matt Pinchin
Went looking for a bike for my son, I guess it's a little too early in the season as they didn't have much selection.The service we got was very good, the guy that helped us was really nice.
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April 2023 by J Schuetze
Took half an hour of standing around saying hey before I was helped to find shoes for my sons. Then needed one size larger but the help had already left. Absolutely garbage customer service at this kamloops location.
