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February 2024 by Dale Patterson
I just wanted to say I received 5 star service from Thane last week. Fantastic service and great products are what you can expect from Baths By Design.
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February 2024 by DS
My wife & I were greeted by a Thane in the showroom, wow what a fabulous sales consultant, he was very genuine & helpful, just a fabulous experience!Thank-you Thane
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February 2024 by Laura Geier
I haven’t yet had the opportunity to purchase anything here but I needed to write a review to comment on the extraordinary customer service. There is a young man who is very vibrant, high energy, and kind that has made every visit a great one.Beautiful fixtures as well as cabinets. Recommend!
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October 2023 by Shereen M
My experience at Baths by Design was incredible. Thane is such a helpful, knowledgeable and kind person to deal with. His customer service was A+. Can’t say one bad thing. Highly recommend.
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June 2023 by Design Accent Renovation
There are many choices for suppliers of bath & kitchen fixtures in Kelowna, but my favourite is Baths By Design. Not just because they have a gorgeous showroom, or that they are conveniently located, it is because of their incredible customer service representative, Thane Devins. He clearly loves his job, is very friendly, knowledgeable and takes as much time as needed to ensure my clients needs are met or exceeded. His professionalism is hugely appreciated.
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March 2023 by Jeremy Haines
Great customer service and a huge selection of really nice products
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April 2022 by Lee Graham
***WARNING*** Owner unethical!I had a very negative customer service experience at Baths by Design. After we never received a part of our shipment, they stated that it was delivered despite it not being marked as picked up or delivered on our invoice. Ultimately, they choose to be greedy and not trust their clients and what is marked on their own invoice! Be careful - the only thing they have in mind is greed and their bottom line.*** Your response is not factual. The invoice shows that the item was shipped, however the items were shipped to the STORE, not to our house. The other items that were picked up at the store were initialed by the sales person on the invoice. The missing item was not signed for or initialed on the invoice. When I mentioned to the salesperson that I was unhappy with my customer service and that I was going to make a negative review - she refused to sell me the item at my own cost.*** Clearly your google reviews are important to you, but it is highly questionable to blatantly lie beneath your customers comments. 1) Your book keeping and invoicing practices are messy and poor. Despite your false accusations, my paper invoice clearly shows the item was not picked up as there is no "check"/initial beside the item number. I suggest talking to your team about good book keeping practices. 2) You only care about getting money from your customers. As soon as the purchase is through the cash register, you are uninterested in helping. The complete arrogance that you should to me today was appalling. The item was a few dollars - why would I lie about this? It wasn't about money - it was about fairness. Perhaps try listening to the customer next time. 3) Don't lie. Mary Ann, you clearly refused to sell me the item after I complained about the customer service and stated I was going to leave a negative review. Stomping your feet and making false claims about me only makes you look petty and unethical.
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March 2022 by Maria Kierce
There are no words for the service that I have received from Amanda at Baths by Design! It goes way beyond next level! She is AMAZING, HELPFUL, KNOWLEDGEABLE, CARING, and just the BEST! Baths by Design is truly an amazing place, everything about it from their selection of products to their fabulous service! Thank you Amanda!!
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July 2021 by carmela corkle
Wanting to share my experience with the staff at Baths by Design. I knew nothing about faucets and designs. The staff were excellent in explaining to us the difference and showed us many options. They were amazing to deal with....and my main bathroom is exactly how i wanted it plus more. Thank you! Will be back to do my ensuite.
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July 2021 by Shane Topping
Would like to send a big shout out to the staff and store owner for assisting me in the cost efficient purchases I made today, very much appreciated. Baths By Designs always comes through. Another successful home build.There was no need to apologize for Lady Horrendous that had a #@%# fit, it was awkward and I myself would have been more aggressive in asking her to leave, she was totally out of line, what a that! #poorphil
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July 2021 by Amanda Thomas
Absolutely great family owned and operated plumbing fixtures store. I have been ordering in large quantity items for my business and my own home from BBD for 4 years now and they are the best in the business. Standout service from AmandaB every single time. All the other staff and owners are great too! A+
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April 2021 by Juris Vinters
I have a lot of projects on the go. Everyone has lots of delays and changes in the Covid era. Amanda and the whole crew at Baths by Design are a rare source of stability in my life.Amanda’s suggestions and recommendations are helpful. They have great relationships with suppliers, so products come in when expected, and warranty issues are dealt with quickly and smoothly. Highest recommendation.
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March 2021 by Chelsea Shaddock
I highly recommend Bath By Design. I’ve purchased faucets for different homes over the last 7 years from Bath By Design and they have the best customer service and pricing. They have a wonderful showroom of products to choose from and are very knowledgeable. Will be back again to support this well run local business!
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March 2021 by Kaitlin Riedl
I had the pleasure of working for Baths By Design and was blown away by the level of expertise and customer service this business provides their customers. This business treats their staff and customers like family and really goes above and beyond for them. The family run business has over 30 years of knowledge and expertise in kitchen and bath design, home renovations, new builds, interior design, plumbing, custom shower glass and more. Countless times I’ve seen customers beyond happy with the result of their new project, renovation and redesign. Their beautiful showroom is full of Canadian and European made fixtures at wholesale pricing and the staff is so knowledgeable in putting together every detail from start to finish. Can not say enough good things about Baths By Design as a company. You’ll be amazed when you walk through that door
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March 2021 by Chris Pawlitsky
My new favourite store!Used Baths By Design for our new bathroom and am so happy we stopped in last fall!Mary Ann has been incredible with helping us plan our dream bathroom and the products they sell are the best in the business!What I am most impressed with is when we do stop in and the owner isn't around is that the ENTIRE staff is extremely helpful, polite, and knowledgeable.Thank you BBD, great job guys and girls!Chris and Annette from Revelstoke.
