-
February 2024 by Greg Poirier
Fabulous, friendly service with attention to details and their customers' needs.
-
February 2024 by Scott Larson
My car was having starting issues which lead to me being stuck at a gas station and having to be towed to this service place. I received a call from them stating that the car works fine and starts fine, I requested that they try for longer and a short while later I receive the same news, them stating it was just flooded (I tried multiple times holding the gas pedal when turning it over). After this I receive a call where they tell me they broke my car key and will send me a quote to get it fixed, yet I was not the one to break the key. I was not convinced that the car is fine so I requested they put in a part for me, they were hesitant and dismissive of my request. The next day when the part was meant to be installed (1pm) I called and nothing had been done about the key, let alone the installation. once the keys were made I was then told that they won't be installing the part due to pipes being old, makes sense but would this not have been checked earlier? So the car is all good right? nope. I am now currently stuck on the side of the highway waiting for yet another tow. Unbelievable and unprofessional for such a big company.
-
January 2024 by shaun quinn
Always very helpful
-
January 2024 by Brent Barrett
Great team..highly recommend.
-
January 2024 by Dan McKim Sr.
Absolutely awesome crew!
-
December 2023 by Bill Harris
BCAA is my go to place for vehicle maintenance. They deliver what they promise, on time, without pressure to have unnecessary work done.Far superior to the dealership experience, I can be in and out in an hour for routine tire swaps and oil changes. Online booking is a plus for planning and you don't need half a day without your vehicle for routine maintenance.
-
November 2023 by Liz Proulx
Great experience, they kept me informed of what needed to be done and were able to squeeze my work in with little lead time. Was initially given a timeline of about a week to get the part in and install, but it was done within a couple days. They helped ease the stress of everything and am disappointed I hadn't tried out BCAA sooner!Services: Auto A/C recharge
-
November 2023 by Tanya Kaselj
Had our car break down when we were in Kelowna on a trip visiting family. BCAA came and towed our car to their service centre saying they could get it fixed faster than Mazda or anyone else. We trusted that they would be the best place to have the work done. They said there was one more problem we needed to get fixed as soon as we got home. We were happy to have our car back and fixed so quickly. Problem is when we got home our car died again and the service center where we normally go and trust completely said the part that BCAA put in was defective and that they should give us our money back. We sent the part back and now BCAA service center said the part we returned was not the part they put in. We spent over $600 on a repair at this center and then had to spend another $900 when we got home and now BCAA won't refund us for the defective part. Very disappointed in this service and all the money we spent not once but twice to fix this problem.Services: General repairs & maintenance
-
November 2023 by Scott Bridge
BCAA was ready for me when I arrived at the appointment time. The work was done promptly and efficiently. The car was washed for me. The cost was reasonable. I appreciate being able to take my car to an impartial service shop and not feel I will get upsold or scammed.
-
November 2023 by Jordan Annan
Had such a good experience taking my car into these guys. Very transparent and helpful in explaining everything that had to be done. Work was done quickly and the staff were very pleasant. Definitely going to use them in the future. Thanks!
-
October 2023 by Mark Johnson
Exceptional prices. Needed to get a few things done and other quotes were almost double. Handled me very well and they honored their warranty.
-
September 2023 by Rachel B
We came here last minute for what we thought was an alternator issue. They got us in right away, and had the source of the issue diagnosed and fixed in a couple hours! Their prices were super fair, and they were very kind and helpful to deal with! We couldn’t be happier with the service and we will definitely recommend to others!
-
September 2023 by Shawn Paquette
I always bring my car here for oil changes. As a bcaa member, it comes with some extra perks! Including a free car wash, which is great. They've taken great care of my 08 Mazda3 since arriving to Kelowna. The shifter is like a hot knife through butter now! It's excellent. AND that annoying squeak when I back up is gone! It may be a bit expensive here, but you get what you pay for, excellent work. Thank you BCAA!
-
September 2023 by Rory Seward
This place is a 10/10. The staff are super helpful whether you’re getting your car looked at or asking for advice with your vehicle. They will go beyond measures to help people out. With the Kelowna fires that went on and everyone was evacuating. They still went out of their way to help locals or travellers in this city. If your looking to find a mechanic shop to deliver what you have asked for come here!:)
-
August 2023 by Blake Chartrand
You can book your appointment online without talking to anyone. It is the only reason I use the BCAA Auto Service Centre. I think they’re a little more expensive than some other places, but not egregiously.
