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December 2023 by Sam C
I don’t see my negative review, how selective are you. I’m now under the impression my order was given to someone else, as it was recieved but no longer there, And now they are out of stock, Black Friday sale, call me I’ve phoned 5 times, online 4 times and in store 3 times.
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December 2023 by ROBIN SINGH
I want to express my gratitude for the outstanding customer service provided by Navneet Kaur during my recent visit to your store. She was incredibly polite and respectful while assisting me with the purchase of a Chatr SIM card. Navneet's professionalism and friendly demeanor made the entire experience seamless and enjoyable. I appreciate her dedication to ensuring customers feel valued. Thank you, Navneet, for your excellent service.
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November 2023 by Miss Bee
I was trying to find a company that deals with Lucky mobile, which Best Buy does not. I stopped to play on one of the many laptops on display and navigated to my Facebook page. While I was scrolling waiting for a reply from a friend regarding my Lucky Mobile problem an associate looked over my shoulder at my screen and loudly protested that"THIS IS NOT A PUBLIC LIBRARY."then proceeded to order me off the display laptop and stood sentinel until I logged off and closed the browser. I thought it was unnecessary and extremely rude. I had been on the computer for less than 5 minutes when this happened.
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November 2023 by jrp admin
Initial experience when I bought my brand new phone was awesome. The guy was extremely helpful.Problems came when I had a problem with my phone. I have the protection plan. Everything has to be done online. No one in the store could help apparently.They sent a replacement for my 4 month old brand new phone. A refurbished and far inferior model. Contacted them and got a 'too bad so sad' attitude. They're holding $1120 hostage until I send my old phone back. I found out it's $60 locally to fix so I want to send the replacement back and get my money back. Cannot reach anyone through customer service. I've spent literally hours on hold.This is terrible customer service especially when there is a time limit involved.Beware when buying from here and signing up for the protection plan.
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November 2023 by Doug Brackett
Willem helped me out with mic question, he was super helpful and knowledgeable. Purchased a DJI mic.
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October 2023 by Joanne Knorr
I went to BB to purchase printer ink. Bought one for 65.99. I happen to be in Walmart the same printer ink is 45.99. 20.00 difference on one small item. I am a member of geek squad and when I asked a question the reply was I don’t know. I will rethink my membership
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September 2023 by Lisa Moore
WORST customer service!! This particular 'representative' said some racial slurs and humiliated my Husband infront of our son yesterday for asking questions about products they offer. Then he told my Husband to leave the store because his shift ended soon, completely ignoring the questions he was asking; which it did not BTW as there was another couple of his ethnicity he helped instead as soon as he left! Most representatives in my past experience have gone above and beyond, but this location infuriates me as no other representative stepped in to help either.
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September 2023 by Chilled Trader
Ordered online. No available tracking. After 5 days of not getting the order I talked to the chat service. They informed me that the package was already delivered to my front door the day before. When I asked for a refund or why I didn't get any notifications of the package being delivered their response was to check with my neighbours.So basically I'm supposed to go knock on my neighbours door and ask if they stole my package with my name and address on it?Avoid!
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September 2023 by Yifan Pan
2023 August 31, summer deal.717$(after tax) get my new phone! OnePlus 10T 16+25636-hour delivered to my house after order online!
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August 2023 by john M
Trying to call the store to see if they have a specific watch in stock. Can't talk to anyone in the store on the phone and their support phone can not confirm stock. What's the point of even having a phone number if you can't confirm item availability?Lol you can see from the owners response how much they care. Do yourself and all of us a favour and shop local instead of giving money to people who couldn't care less about customer service. I know I will
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August 2023 by Margie
I will never purchase another item from Best Buy ever again. Placed an online order to only have them cancel it 3 days later because they entered in my order number wrong to someone else's account. Then they would not correct their mistake. Not honor the sale price anymore. I'm not talking about a couple hundred dollar item, I'm talking about a $4000.00 item.
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August 2023 by Efrain Pacheco
Best Buy Electronics: Your One-Stop Destination for Tech Wonders!When it comes to finding top-notch electronics, Best Buy stands tall as the unrivaled champion. My recent experience at their store left me in awe of their vast selection, knowledgeable staff, and unparalleled customer service.Upon stepping into Best Buy, I was immediately impressed by the organized layout, making it effortless to browse through a diverse array of gadgets and gizmos. From cutting-edge smartphones and laptops to high-definition televisions and smart home devices, they had it all. Each product boasted detailed descriptions and expert reviews, helping me make informed choices.The staff at Best Buy Orchard Plaza proved to be the real game-changers. Their friendly and tech-savvy assistance added immense value to my shopping experience. They patiently answered all my queries and guided me through the plethora of options, ensuring I walked out with the perfect purchase tailored to my needs.Best Buy's commitment to customer satisfaction shone through their hassle-free return policy and price-matching guarantee. I felt at ease knowing I could make returns without any hassle if needed, and their price-matching promise sealed the deal for me, ensuring I got the best deals in town.To top it all off, their Geek Squad service is a true gem. I availed myself of their expertise for setting up my new home theater system, and their technicians exhibited unmatched professionalism and skill.In conclusion, Best Buy Electronics deserves every accolade for their incredible selection, knowledgeable staff, and exceptional customer service. My experience left me confident that I've found my go-to destination for all future electronics needs. Without a doubt, Best Buy is the epitome of tech wonderland!
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July 2023 by Duane Peters
I brought my laptop in as I thought I needed a new charger. The guy that helped me, picked out the new charger but wanted to check old one first. Of course when he turned it on it worked. He looked at events and a few settings and decided the battery had been drained to zero. I really appreciated that he took a few minutes to help and explain. Service like this is exceptional and it ended up I did not have to buy anything. Thank you!
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July 2023 by sieninthesunyoga
Wow, Jonathan - a team lead at Best Buy, went above and beyond to help me address a prone I had with a product purchased. This experience has made me want to support Best Buy again in the future. Gracias!!
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July 2023 by Jacquie Neilson
Recent purchase of a laptop was a Five star experience. I received fantastic service from Lenco, Max, Adrian and Souvik. Thank you again for your excellent and exceptional customer service from start to finish!
