-
February 2024 by steve fekete
I purchased an engagement ring here roughly 6 years ago. One of the main diamonds came loose and the ring had to go back to have the pins redone. No big deal they happily covered the cost of the repairs, no issues there. My now EX never wore the ring for fear of damaging it after that, instead she wore a silicone band.Fast forward to the present, I call to see about selling the ring back or putting it on consignment, Mark tells me they are not interested in the ring at all as the pins had been redone. This is not the sort of quality we want in our store I was told. We aren’t even interested in it for salvage value.My point of view, you happily sold me this ring. The pins clearly were wore out as there was no issues repairing it, you guys covered the costs. To tell me this is not the sort of low quality you want in your store, absurd and very offensive. Had no problem taking my money though didn’t you.If you come at me with some excuses or some lame response to this well deserved bad review, I will be absolutely blown away. You should be ashamed of yourselves, truly.
-
December 2023 by Mitch Wannop
I had the rhodium plating redone on a couple of rings, and had it done at the Canadian Jewellery Exchange because they do it locally, it was fast and the quality and customer service, was above my expectation.Very extremely pleased!
-
November 2023 by Jessica Reimer
CJEX is incredible! We have been working with Lisa for the past 11 years and she never fails to shine. CJEX has helped us design and fabricate many custom pieces over the years (engagement, wedding, anniversary, and birthday rings). We always enjoy our experience at CJEX. Everyone is professional, knowledgable and fun. The jewelry is high quality and absolutely brilliant. They give honest advice, design within your budget and work hard to meet quick turn around dates. I can't say enough good things about CJEX. We will always be loyal clients. Thank you for your service! Sincerely - Jess & Steve Reimer
-
October 2023 by Sidney Dutcher
Would rate the business a 0 if I could. I booked an appointment with Mark over a month in advance. Thankfully I called the day before to confirm, and the business denied I had an appointment. Mark continued to text message me and was completely unprofessional and lost my business. I would recommend selling your precious jewelry anywhere but here.
-
August 2023 by Ben van der Valk
Excellent experience with CJEX. Friendly and helpful staff. Will do business with them again.
-
May 2023 by Nick Schile
We have experienced great customer service and care from the team, Lisa especially has been a great help to us over the years
-
April 2023 by Eva Tandy
We purchased our engagement and wedding rings here and had the pleasure of having Sara assist us. She was amazing! She was so knowledgeable, professional and willing to answer all of our numerous questions. She was patient and worked with us to create our special rings. Couldn’t be happier with the end result and the service provided! Our rings are gorgeous! Thank you to Sara and everyone at CJEX. We are lifetime clients. Eva and Jeff
-
March 2023 by Jeff Rynard
Sara was fantastic, super friendly helpful and knowledgeable. She walked us through all the details about engagement rings and helped us pick the perfect ring. We couldn’t be happier and highly recommend seeing Sara!
-
March 2023 by Christina Van Eaton
Wonderful, friendly service! Great communication and went out of their way to help me. Would definitely go back for any jewelry needs.
-
February 2023 by Corinne Taylor
I have been a customer with CJEX for over twelve years now. I have bought some of the my most beautiful pieces I own here. I usually wait for their sales, and get super deals on premium pieces. They both fair buyers and sellers. Also I have pieces sized, repaired and rodium plated, and you won't find better work at very fair, competitive prices. I am a returning satisfied customer.?
-
February 2023 by Maverick Mike
Absolutely love the quality of service, knowledge, and beautiful jewelry. I’m a loyal customer. Ask for Sabrina or Sara. They’re fantastic.
-
December 2022 by Laura G.
Flawless service - and accurate descriptions , every time.
-
September 2022 by Andrej
The first and only jewellery store I visited to buy an engagement ring for my now fiance. Sabrina and the team took such good care of me and I knew I was in good hands. I will always recommend this place. We are very excited to come back and look at wedding bands!
-
August 2022 by Matthew Tassoni
The best experience!! Me and my now fiancé went in to look at rings in January this year together. After we left I received a follow up email from Sara! She outlined what we looked at and sent all the details over. Over the next 4 months I inundated Sara with different questions and every time she responded quickly and even told me the price we looked at in January was going up and that I should order the ring at the lower price! Sara was attentive to detail and walked me through everything making it a breeze! If you are looking to get any sort of jewelry contact Sara and go here! You wont be disappointed!!!
-
April 2022 by Chelan Palik
Thank you so much for the wonderful experience! Lisa was very professional and she took the time to get to know us. Lisa was able to assisted us in purchasing the perfect engagement ring and wedding wedding band that fit our budget! I highly recommend CJEX for any of your jewelry needs!
