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December 2023 by Denise W.
The old Costco on highway 97 closed down and moved to this location here. This Costco is 3 times bigger than the old one. There are plenty of parking spots and it hardly fill up (which is a surprise to me). Like all Costco, this one is very well stocked. Isles are nice and big to walk in.
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December 2023 by Elmaz Wilder
Super disappointed!I went in to get brand new winter tires. They include a tire change with a purchase of a tire change. They couldn't even get the my lug nuts off, so they couldn't change over my tires. They didn't give me a discount or anything . I traveled all the way from Vernon and could have gotten them shipped to my house. Instead they wasted half my day. There customer service sucks. I called the people who originally put my tires on before. They got the tires off no problem. And said they weren't on tight. Costco sucks !
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November 2023 by Adam Green
Insanely frustrating experience with costco tire center.1) 45 minute Appt made two weeks ago with tire purchase took over two hours2)sold extra lugnuts VS using extra box in vehicle with rims3) did not install hub centric rings included with rims.4) did not have tpms sensors available to installDoes not seem to be a lot of attention to detail or safety.
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November 2023 by Christopher Schafer (Christopher Ryan Schafer)
Tire dept staff untrained. Wasted time with an appointment for no service.
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November 2023 by Cameron C.
Twenty Four pumps, stacked 4 in a row per sides. The lines go quickly. Petro is among the cheapest in the area. Definitely worth stopping by if you are member
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October 2023 by Taylor
Ran by a bunch of idiots
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June 2023 by tyler snow
Great service, but sadly when I called they didn't pick up the phone for about 15 mins so must have been busy
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May 2023 by Heather Allison
For the second season in a row, I wasn't notified by phone as promised when my tire service was finished. I guess I should be happy that the employee was pleasant this time (the girl I dealt with last fall had absolutely no customer service skills). I dropped off my car at 10:12am for my 10:30 appointment, my car was on the hoist at 10:45, and the service was complete at 11:08. I went back to the service desk at 12:45pm to see if they were done and discovered that my car had been ready to pick up for over an hour and a half.
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April 2023 by Dal
They don't answer their phone any time I've tried to call over the last x years...also today we brought in some questionable tires and they were upfront that they wouldn't be able to put the tires on if they were worn to some point. We risked that they wouldn't put them on but they asked if we wanted the old old tires thrown out if they were warn. We got a call back that they were finished and had put the tires on, only to get to our car and find out they hadn't put the tires on, also hadn't taken the old tires off and thrown them out. Just rolled out car into the shop and back out, $45.00. least you couldve done is taken the old tires.
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March 2023 by Jenna Jones
Not a great experience, in fact i would implore everyone to just go somewhere else. Same as the other reveiw. Very rude and snappy with kind questions such as may I buy tires? And perhaps offroad tires on my vehicle would that be an option? A hard no! I was told there are absolutely no tires and to go home. All I wanted to do today was put money on tires in order to have an appointment to have tires put on in the future . I had my Costco card and my Mastercard ready to pay for any Tire even if it wasn't there . I know shipping is bad but there must be at least some estimation of when new tires would be coming in. Or perhaps a way to contact people when the tires do arrive maybe they could pay for them ahead of time IN PERSON so that they don't have to only call every time a shipment comes in. Or perhaps the ability to order tires or Reserve tires for when they do come in. We were waiting for 30 mins before anyone could help. I was told to leave and buy my tires online after being told the tires I had previously for 5 years were most likely the wrong size because the dealer never puts the correct tire size on. There were no tires at all available yet on the monitor there were several listed as costco memebr pricing. Which apparently costco cannot sell. She refused to login because she would never use her own account for me. I'm confused because I'm a member standing in costco and I still can't buy those goodrich tiresI think something is very wrong at that tire centre. I'm heading to Kaltire. At least they know what tire goes on my rims and car type hahaha. Oh and Costco wasn't any cheaper at least I can get my wheels aligned at the other place
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March 2023 by Julia Chloe
Pleasantly surprised with the service. In store, a lovely woman at the counter helped me decide on tires and rims. The rims were delivered to my house within the week and Costco held my tires until my appointment 3 weeks later. They're very busy so if you're looking to speak with someone on the phone there's a Canada wide customer service number for tire and rim specific questions. Happy with my purchase and the service.
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March 2023 by Lisa Meiszner
Have no idea how to mount one directional tires that they sell. Bought 4 tires, 2 of them are rotating in the incorrect direction. Unacceptable and dangerous. What else do they screw up if they can't even follow simple arrows on tires...
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March 2023 by Mike VandenBoom
way off pn thier schedule. 3hrs of waiting. They dont pick up the phone.I have vibration, which can happen. They likely need to go back on the balancer, so another trip into town and wait
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March 2022 by Larry Plaxton
Great place to get tires
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March 2022 by Rick Saunders
Costco has been good to deal with ,with great prices on tires.
