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February 2024 by Mackenzie
Always very friendly staff, very welcoming. Lots of good deals and cool stuff. Very helpful with picking jewelry with a great return policy and warranty. Love shopping here <3
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February 2024 by Sarah Cipes
Super cute store, the manager Taryn was really great, she helped me pick out a fabulous septum ring and was very friendly!
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February 2024 by Cierra Carlyle
I stopped in last week for a new septum ring. I was super happy they had a nice selection, they’re hard to find around Kelowna. The staff spent their time helping me choose (I’m indecisive lol) and I really appreciated it. I’ll definitely be back!
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February 2024 by Catie Laffin
Cool little store in the mall. Always has my color of dye in, as well as tons of other funky stuff. Good selection of piercings, too.
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February 2024 by Kirstiebear
Whenever I go in it’s always a lovely experience, but today I had a fantastic interaction with the bright, bubbly, and beautiful individual working there today. Very helpful customer service, friendly, fun, and inviting, and very kind. Will continue to shop there whenever I can ☺️
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February 2024 by Brittany Luchene
Thank you culture craze!! Had a challenging day yesterday due to my nose piercing snapping in half then falling into the toilet bowl :( stressful times! Went to the mall after work to find a new one, it was slim pickings. Went into culture craze & had such an amazing experience! Was helped right away & the time was taken to make sure I had the perfect one:) 10/10 customer service.
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February 2024 by Dustin Miller
The customer service here is terrible. Stood in the store looking for an industrial bar for 15 minutes with no acknowledgment. They didn't greet me when I came into the store and they didn't ask if I needed help, the 2 employees just stood there on their phones. Do not recommend shopping here.
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February 2024 by Sharlene McNeill
Finally, a shop in Kelowna with offerings that appeal to my alt aesthetic! Love the clothes! Good variety of products and the staff were fabulous and friendly ^_^
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February 2024 by Jet Korro
My wife loves this store! We haven't found anything close to fashion this store has in Kelowna in the 10+ years we've lived here. Staff are super friendly and fun too!
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February 2024 by Obsidian Graves
Such a cute store, so many nice things, inclusive friendly welcoming staff, will be shopping there again
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September 2023 by Chelsea Pollok
Haylen and Sophia make an incredibly welcoming environment. They always make sure I leave with a smile and the exact things I need. Their knowledge is unreal and they are so kind and willing to help out. Every visit feels like visiting family and they make you feel empowered with your purchase and excited to come back for more.
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July 2023 by Kylie Kreschuk
I went into your store looking for new jewelry for my new piercing. I was helped by a lady named Kelsi walked me through all the different types of metals and sizings. She was super helpful, you guys should get her to train everyone!! thank you for the great costumer service!!
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June 2023 by Paige Mitchell
I bought an invictus piercing from them back in January. When I bought it I was told that it had a lifetime warranty. About a month in the opal fell off, so I took it back to the store. The person working stated that they didn't have a replacement piercing in the store, but they would contact me when the order came in. They then added me to a book that was full of other people waiting for invictus jewelry to be delivered. I hadn't heard from them for a month so I went back into the store. I was told the same thing, but then told that they couldn't guarantee that they would bring in my piercing. When I asked why they couldn't just add it to the order, I was basically shrugged off. I've been in several times since and gotten the same response everytime. This has been a 6 month ordeal. Clearly, the warranty is just a sales trick that they don't intend to honour. Save yourself the hassle and go to a peircing studio that sells invictus jewelry like luar. VERY questionable business practices...
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May 2023 by BRITTANY
I was extremely disappointed by this store. They advertised how they source and support from local brands and I got quite excited. I found a cute harness I liked but it was a little expensive But I decided to treat myself. After taking it home I noticed there was a faint fishy smell that often comes off cheap knock off leather bags. I looked online and discovered the set I paid 150$ for was from Ali Express. I tried to return it, and was told they only would give me store credit. They don’t do ANY returns for the money you paid. This was not told to me before purchasing the item, nor was it advertised in the store. As it was not a final sale product I thought that I would be able to make a return if I changed my mind. I ended up keeping it because after further investigation on where the other things in the store came from, it was all cheap garbage. I was excited after hearing the store employee advertise how much stuff was locally sourced and extremely disappointed that beyond some stickers this was a total lie. They are just taking advantage of people and looking to make a quick buck. Will not be supporting this store ever again.
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May 2023 by Mariel Abella
So glad to have an inclusive, LGBTQ+ friendly store in Kelowna like this one! Everyone is always so nice and welcoming and there’s a nice array of clothes and jewelry for everyone. There’s definitely a big gap in queer friendly places so check this place out!
