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February 2024 by Karen Erickson
Brought my Audi to them by referral. They took the time to diagnose the issue properly, which in the end became the less expensive option, did a quality inspection on other items and had my vehicle ready for pick-up same day. Excellent service and communication and I appreciated the friendly shuttle service too!
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January 2024 by Jennifer Ruttan
Outstanding service from Chris for my vehicle without pressure, as opposed to the pretentious service department at the dealership. Very thorough inspection report included with my oil change that I found super helpful as well.I highly recommend.
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January 2024 by T T
I was told that it would cost 99.00 for their “piece of mind” inspection to diagnose where a leak was coming from. Once at the shop I reconfirmed that wa the case then upon picking up the car was told that there was a cost of 174 to diagnose the leak. So instead of the 99.00 it came to 274.19. + tax= 322 $ which is quite different than I had expected.I found this very misleading and was not happy that they didn’t tell me there was a separate cost to diagnose the leak. That was all I had wanted done yet they did the inspection and the diagnosis.I will not go back there.Upon seeing this I was contacted by the auto shop and they apologized for the mix up and refunded my money for the work I had not authorized plus offered me a free oil change
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January 2024 by Randy Tapp
Top of the works in this business in my opinion. Willing to take on problems Noone else would and super helpful too. Chris is awesome
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December 2023 by Gaby kamphuys
I brought my car to Europro Autohaus and I'm very grateful for the service they provided. The first time I called in because I had a flat tire and the second time I had my airfilter, alignment and brakes done. My car runs new again. Becky the receptionist was very kind, helpful and hardworking. She sent me pictures of my brakes, tires and the damage a rat had done to my airvent. She also organized a ride with the shuttle and I was home within 15 minutes.I recommend this company to anyone who is looking for quality service and anaffordable price.
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November 2023 by Scott Zeng
First time to leave a google review. People here are definitely very professional on mechanic diagnosis. The middle man between me and technician was very patient and friendly to explain my vehicle conditions to me. Although later fixing expenses had exceeded my budget, I didn't continue repairing process. Their shuttle service was great as well! After I dropped my vehicle and when I needed to come back. They offered both way shuttle for free. Chris was who I communicated with, he made everything clear with me and every payment was transparent. No extra fees happened before my consent, I really like that.
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November 2023 by divjot aulakh
Great service. Above and beyond.
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November 2023 by Jessica Reimer
I’ve brought my car to Europro several times and they always provide really great service! They were able to assess my car right away, quick to diagnose the issue & then provided me with several options for repair (and gave their honest opinion which option was in my best interest). They communicate really well and kept me informed of my cars progress through the week. I really appreciate the team! Thank you !
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September 2023 by Natalie Greb
Our Car broke down while driving through Kelowna on a trip. Called in and explained the situation- and Kevin and the team promptly helped us. They had the car fixed and we were on our way in a day. They were awesome to deal with, and we would recommend them to anybody!Service: Auto battery replacement
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September 2023 by Nathan Kardish
Was quoted 900+ for a single rear wheel bearing hub. Stated 3.5 hours labour plus 260 for the part and an hour of diagnostic (I told them what I would like replaced, no diagnostic was required). I declined the service, purchased the premium version of the hub at Napa for 110, and the VW dealer in Kelowna installed it for 250. Autohaus insisted it was a 3.5 hr job, VW confirmed it was a 1.5 hr job. I was able to get the wheel bearing installed and a full synthetic oil change at the dealer for 441, compared to over 900 for just the wheel bearing. I was in a bind as we were visiting from out of town, so I expected a bit of a premium to be squeezed in but triple what the dealer would charge was a disappointment. I will say the shuttle driver was awesome and the 1st advisor (Patricia I believe) was very nice, she didn't say anything, but in my opinion it seemed like she knew something wasn't right either.Service: Auto maintenance
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July 2023 by Alexandra Axsen
Chris Sommer did an amazing job. Very knowledgeable, efficient, excellent communication. Very happy with the job they did.
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June 2023 by Steph
Best customer service I’ve ever experienced in mechanic. They’re human, kind and takes time to explain what’s going on so you can take the best decision knowing all the facts. Highly recommend!
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June 2023 by Stu
I have been coming to europro since 2010. I have always been treated very well. Always a friendly atmosphere from the receptionists and advisors. They will go the extra mile to make sure you and your car is taken care of.
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May 2023 by Paul Fotheringham
SImply excellent service. They did a very thorough inspection of the entire vehicle and quickly diagnosed the front end problem. The needed parts were sourced right away and all the repair and other maintenance work was done quickly and very profesionally. The service writer was absolutely exceptional - she kept me fully informed on the progress of work as it happened and ensured my car is ready for an upcoming road trip. Couldn't be happier with Europro!Services: Wheel alignment
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March 2023 by Mike Bird
Don't bring your vehicle here, they overcharged me, did not fix my vehicle, and would not respond to my complaint. Save your money and go somewhere else.
