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February 2024 by Margaret Wachla
Jaspuneet Kaur is amazing. She was so helpful and accommodating. Thank you so much!
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February 2024 by Sam & Dennis Warkentin
Recently bought a new car through Harmony Honda and although the initial service was great, we love the car but the follow up managerial service was horrible. We bought a pre-owned vehicle that apparently had a 360 degree inspection inside and out, however, whoever took the website photos deliberately left out a dent on the passenger rear side. We notified the dealer we had dealt with immediately (the day after we brought it home) about the dent and if there was something they could do about it. We arranged a meeting so that the "manager" could take a look at it personally. We brought the car in only to have them rub their coat against the paint of the dirty vehicle but also to waste our time and say there is nothing they will do for us. The only thing they offered was their 30-day exchange policy and a referral to a shop they deal with due to it not affecting the vehicles performance. They wouldn't even cover a partial of the cost for it to be repaired. I love the car and I would have bought it either way but honestly, this dealership needs to figure out their follow up customer service. We weren't asking in the thousands to be fixed , you could have covered a fraction of the cost (which is not that much) to keep a customer happy who spent $18k on a car and avoid a bad review. It also apparently went through a full mechanical inspection but I have a pulley or 2 squealing (obviously worn out) that was never fixed. I now have to cover the cost of all these things out of my pocket. Maybe it would be a different experience if it was a brand new car but that shouldn't matter.*Update*Received a call from someone after we posted our review and the dent was still disregarded. We were offered 100% full buy back which is not what we wanted and were also offered for the "noise" to simply just be looked at. That's a waste of time if I'll end up having to pay to fix a problem that should have been addressed already before being sold to someone.
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February 2024 by E Campbell
Took my vehicle in for a safety recall inspection for a rear frame c-crossmember corrosion. Safety letter specified that "dealer will perform the recall service free of charge." Went to another Honda dealership this year to learn that the safety recall notice was still on my file, and had not been performed. I also learned that the personnel had avoided other responsibilities as simple as not changing the air filter. I do not recommend this establishment, as they lied to my face. They said they did work on the C-frame via punch test and did nothing, among other inspection duties.
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February 2024 by Nicky L
Very friendly and my car was ready when they said
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February 2024 by Luke
Never buy used car from them, they are the most dishonest dealership in Kelowna for used cars. I spent $20000 on a used car and $3000 for extended warranty, then I ended up rebuilding my engine and re-ring it twice under my cost( $4000 and another $3000), plus towing for $500 each time and missing works. Then I ended up getting rid of that garbage in one year by losing $15000.00 plus $7000.00 rebuild cost. They destroyed my financial stability for 2 years. And they don’t cover a nickel even they sold me the warranty. Garage, dishonest service there
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February 2024 by A F
I’ve always received very professional and expeditious service.
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February 2024 by Susan French
Great service. Courtesy shuttle on time. Clear explanation of needed repair.
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February 2024 by Carrie Louttit
Thanks to Greg for putting in time to find a “newer” pre owned model SUV. He was patient and understanding along the way. In the end, we decided to buy a new CRV hybrid (comfortable runabout vehicle). Greg took the time to explain to us the hybrid system, different option and features. The entire Harmony Honda staff were accommodating and friendly. A special thanks to Kelly in the finance department as well, much appreciated.The Louttit’s?
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January 2024 by Maxine Whitehead
We had a great experience at Harmony Honda with special thanks to Deep. She is an excellent salesperson, friendly, patient, well-informed, answered all our questions and even came in on her day off to help us. Thanks to all the staff at Harmony Honda for making our car purchase a stress-free and enjoyable experience.
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January 2024 by Jean Flebbe
thanku! graham.. so nice to get help on phone!! thanku sooo much
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January 2024 by Arnold Navarro
Good service with Jeff!??
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January 2024 by R Canning
Just moved back here from Edmonton and had my transmission serviced and am very happy with the service!! Tim was super friendly and informative. Good pricing, service and maintenance recommendations. I will be bringing my car back for future visits.
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January 2024 by Carol Freeman
Jamie is awesome!! Professional, honest & very personalable at the same time. Had me in a Honda hrv by end of day, thanks to the financial mngr Steve, as well.I will only purchase products and mechanical service from Honda. Jas in the auto department is so sweet & Bill, the shuttle guy of all shuttle guys! He's funny too so you're in for a laugh of the day : )Thank you Honda ,Carol Freeman
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December 2023 by unreal 123
Excellent work and communication with clients you can be safe and don't worry about your car, place where I would trust to give my car again, they have lots of needed equipment and knowledges to maintain proper repairs
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December 2023 by navi brar
Jas gave me an extremely satisfactory experience as I was late for my appointment even she helped me to get quotes for some next services. Also Bill from harmony shuttle service dropped and picked me up to and from my desirable location with best experience.
