-
March 2024 by Cem ERTÜRK
Hi everyone, I don’t really write any reviews but i feel like this is something that everyone should be careful when you going this location.I booked a seasonal tire change on Feb 24 2024 for my 2023 car and i have been told by the person who works in this location is my tires are not street legal and dealer drivers common to be eaten faster( i have never heard of it but I don’t know). Since i drove so much i thought that can be happen. So we order new tires and they asked me to if they can take my tires and i told them yes, because i am getting a new ones. And the next day I stop by the dealer tell them what i have been told by KalTire and we checked all the inspections on tires and kilometres i put on and my tires was under warranty. Dealer asked be to have the tires because tires are under warranty. On Feb 27 2024 i stop by at KalTire and explained all this and take my tires back. First they told me, they are bringing them wait gor 5 min, 15 min goes by then they told me they will check for second opinion on tires, then they came out saying tires are already gone, they have been picked up on Thursday ?. So i was this location at Saturday gave my tires and Tuesday came back to take them so they are here, then they quickly change or it should be Tuesday and i told them it is Tuesday and they go i they should be taken Monday than. So this is fraud. Since i gave my tires my own will i do not what i can do but i at least want to everyone to know. i gave my tires because person who told me my tires are not street legal. I will never be back and i hope this affect some people not to go this location because i do not think they are not deserve to be in business.
-
March 2024 by Nat
Received awkward front desk customer service. Also, as a repeat customer, I was left with brown hand marks inside my car after each service, which I've had to clean up.
-
February 2024 by Julie caruth
Pleased with service. Seen straight away and tire fixed
-
February 2024 by Mike Y
Christmas Eve desperately in need of tires and these guys came through like champions
-
January 2024 by Pat Dean
Had them change my vehicle tires from summer to winter. Friendly staff. They were even open before their scheduled time. They said it would take about 90 minutes but finished in 60 minutes. They sent me a text message letting me know my vechicle was complete and ready to be picked up. The price was exactly what they quoted me. They even told me my rear tail light was not working. Great job…
-
December 2023 by Jennifer Gagnon
Details to accompany the five star rating: I was able to book a winter tire change for Monday morning on Saturday afternoon. When I got there I asked if they could also do an oil change, check a problem with one of my running lights, AND check why my driver's side door wouldn't fully close. I emphasized that I wasn't *expecting* any of it, just a request if they could. Chris said yes, though I'd have to leave it until the afternoon.Shortly after I left Chris called me to say that my winter tires were a different size than the ones currently on my car. (I had a new-to-me car since my last service with them.) He clearly outlined my options: a new set of tires or rims to go on the tires. The rims would have to be ordered and would likely take a day or two. He called around town and got back to me to say no, there weren't any he could get that day. I bashfully asked if I could check with one of their competitors, and he said no problem.The other tire place was able to get the rims by that afternoon. In the meantime, KalTire did my oil change, fixed the problem with my door with WD-40 (because of course), and the problem with the running light would require bodywork to remove the bumper.If I could give 6 stars I would. Chris was great at explaining things in a way I could understand and was gracious every step of the way. When I asked for the other stuff along with my tire switch he didn't blink an eye and didn't seem put off by my requests.1000% recommend!
-
November 2023 by Michele Nojonen
Updating my review to 5 star.I received a call from the assistant manager after my review below. He was open to listen to each of my concerns and address each one individually. I felt that he validated what I was saying and assured me that he would be following up with the employees to ensure top notch service in the future.Thank you for your quick response. I'll continue to use this current location as I've become familiar with some of the staff.I've been getting my tires seasonal changes here for the past 3 or 4 years. Every time there is an issue. I leave specific instructions and they can't seem to follow them. Put my tires under the tonneau cover locked up. No alignment. And they can never seem to reset the tire monitors...I understand you're super busy at these times of the year but it just makes me have to take the time to return and you have to stop what you're doing to reset them. But they're always friendly!
-
November 2023 by J
-My spare lugnuts were not returned to my car. Until I went in and asked for them-Tire pressure was very low when I checked it - the pressure was not checked which I feel is common sense with any car service, especially tires.-Wheel caps were missing & replaced with lower quality ones, no bother to even put caps on all wheels. And the two wheels they had not forgotten about had been replaced with cheaper products that my car came in with.-I was kind & understanding throughout all this when there was no attention to detail made and no acknowledgement of mistakes. I had to come back twice to get a very simple job done & do a part of it myself.I've previously went to Kaltire on Springfield for the last few years and had great service, and there is great staff there, they are thorough and quick and have had great experiences there. It’s really not much to ask that all the items in and on my car return to me at the end of service. I get accidents happen, but it really isn’t hard to avoid these things in all honesty.
-
November 2023 by Dan “Danny” L
Couldn't mount and balance tires due to tread wear, wasn't willing to compromise and just mount a pair on the front instead because "wE dOnT mIx SuMmeRs AnD WiNtErS" even though I stated I had an older pair mounted at home that I would use for the rear.However when I have used them for a new tire purchases they have been acceptable at best.
-
September 2023 by Kara Gerlock
Great friendly staff, helpful and more often than not, they can help with minor issues right away . Big jobs need appts ! Pricing is fair and jobs have been great!Will keep coming back! ??
-
August 2023 by Craig Filewych
This shop is awesome! Great staff and mechanics…we were on vacation in Kelowna and my vehicle starting acting up a bit with a possible battery/electrical issue. They were able to get me in the same day & do a diagnostic check on my vehicle and let me know what’s up. After completing the work they let me know everything checked out good & didn’t even charge me for the diagnostic inspection…outstanding customer service. Big shout out to Dylan at the front for making my day & saving me some money! I highly recommend everyone in Kelowna goes here! Keep up the great work everyone!
-
July 2023 by Tim Lalor
Fit me in same day for complete rebalance of all 4 37" off road tires on steelies, taking them off the rims for a clean out after a good winter session of snow wheeling at 2psi and blowing beads.You gotta keep those beads clean!!Great price, excellent service, very pleasant experience.Found and removed a nail in my tire. I wonder how that happened...hmm.
-
July 2023 by Omar Dawoud
This shop is really reliable, and the people work here are very professional. I came to Kelowna driving from Calagry, and our traverse Chevy was not as good as expected. We had the belt of the power steering pump totally crushed for some reason, and Brandon the main guy at the front managed to help us getting it fixed in the same day despite of their busy schedule on that day. I really appreciate you guys for helping us driving back to Calgary safely, and I wish I could give you 6 stars instead of 5.
-
July 2023 by Randy H.
While on a camping trip, I wound up with a low tire requiring repair. I stopped in at the Kal Tire on Leckie Rd in Kelowna on my way through and dealt with Cam Currie who was polite, professional and efficient. Even though I did not have an appointment and the shop seemed busy, he got the repair job done and had me on my way inside of an hour. When I got up to the counter to pay the bill I was advised ....no charge today .....we would just like you to consider Kal Tire the next time you have to purchase new tires for your vehicle. You bet I will! Awesome experience!
-
July 2023 by Ashhab Zafar
I have no words to define the exceptional help, service, and support provided by this Kal tire outlet.I was on a round trip from vancouver to kelowna when my tire got flat. This kal tire outlet went above and beyond and accommodated me early in the morning. As my tire was badly worn and needed replacement (however they were out of the same type of tire) so they repaired my tire without any charges enough that I could travel to chilliwack for replacement.Highly recommend.???
